I was very doubtful about receiving my ordered tee-shirt but I did! Their messages are not always clear and fast (some received after the carrier's own email), but it's OK.
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I ordered a little vacuumcleaner for my coffeestation. Payed 40 euros, it came 14 days after the original delivery date and it doesn’t work… I charged it all night and still nothing, no light that it’... See more
Company replied
I ordered HEPA filters for an iRobot vacuum cleaner for 30eur. When they arrived it appeared they did not fit and were wrong size (2 mm too wide). When I tried to return them I had to return them to... See more
Company replied
I ordered an electric device. Unfortunately, it arrived damaged. I immediately contacted Fruugo with two pictures of the damage and within minutes Sarah responded and told me that she had cancelled my... See more
Company details
Written by the company
Welkom op Fruugo een online marktplaats met een enorm scala aan producten op grote prijzen: schoonheid, gezondheid, sport, mode, elektronica, huis, tuin en nog veel meer.
Contact info
Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom
- fruugo.be
3.9
Great
14K reviews
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Ordered a goyard bag and received it in…
Ordered a goyard bag and received it in 2 weeks! Product is very good quality.
August 31, 2026
Unprompted review
I was very doubtful about receiving my…
I was very doubtful about receiving my ordered tee-shirt but I did! Their messages are not always clear and fast (some received after the carrier's own email), but it's OK.
July 28, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Small vacuumcleaner does not work
I ordered a little vacuumcleaner for my coffeestation. Payed 40 euros, it came 14 days after the original delivery date and it doesn’t work… I charged it all night and still nothing, no light that it’s charging, no working… i wanted to report it online, but it says my mailadres does not exist.. even though it’s the same mail I did my order with…
August 18, 2026
Unprompted review
Reply from Fruugo België (BE) - fruugo.be
Hello,
Thank you for your Review.
I am really sorry to hear this.
A member of our Customer Services will contact you today.
Kind Regards
Thanks for the great service
The product and its delivery are excellent - room for improvement - the online communication was a bit confusing, but everything turned out for the best in the end.
August 9, 2026
Very good service.
Very good service.
Ordered cordyceps powder and Pregnenolone and came on very quickly.
August 1, 2026
Counterfeit issue resolved quickly with a full refund
I had a bad surprise when the two bicycle saddles I ordered turned out to be fake replicas from the vendor.
I immediately reported the non-compliant items to Fruugo. To their credit, their support team was extremely responsive and efficient: they processed a full refund right away.
Disappointed by the third-party seller, but very satisfied with Fruugo's quick and fair dispute resolution!
July 29, 2026
Unprompted review
Reply from Fruugo België (BE) - fruugo.be
Hello,
Thank you for your review.
I am sorry to hear this.
A member of the team has contacted you via email to help resolve this.
We are looking forward to hearing from you.
Kind regards,
My experience
I bought a throw with stars and moon design, I thought the postage was taking too long so I mailed them, I got a near immediate response with all the info on tracking and a day later it arrived. I was dubious because I was informed it had come from china but I have to say the quality is very good. I will be buying from frugo again..I love it.
July 24, 2026
Unprompted review
Finaly you can buy parts that you need…
Finaly you can buy parts that you need and not only a complete set, price setting was great, delivery was great.
Well done!
July 22, 2026
Not reliable
I ordered replacement blades for a panasonic ES-RF31 razor as described in the listing. What arrived was blades for an entirely different razor. This was my first and LAST time of ordering from Fruugo.
July 10, 2026
Unprompted review
Reply from Fruugo België (BE) - fruugo.be
Hello,
Thank you for your Review.
I am really sorry to hear this.
A member of our Customer Services will contact you today.
Kind Regards
No location given to collect package
They did not specify where the package was delivered, despite asking several times, with no recourse for a refund.
July 2, 2026
Unprompted review
Reply from Fruugo België (BE) - fruugo.be
Hello,
Thank you for your review. I'm very sorry to hear about this issue.
Unfortunately, without any order information, we're unable to locate your order.
A member of our team has already requested more details from you via Trustpilot, and we're waiting for your response there. If you need help with this, please provide the necessary information so we can reach out to you and assist further.
Kind Regards,
Perfect 👍 Everything was great.
June 29, 2026
Very happy
I didn't know Fruugo. Everything was OK with my order. Good ratio quality/Price for the product. Delivery time as expected. 100 % happy
June 28, 2026
Excellent, everything was great.
It was excellent. And the products I bought at an excellent price arrived just like on the official website.
June 19, 2026
Drop shipping
Drop shipping. Items need to be returned to China. Waste of money.
June 17, 2026
Unprompted review
Reply from Fruugo België (BE) - fruugo.be
Hello,
Thank you for your review.
I am sorry to hear this.
A member of the team has requested additional information regarding your order via Trustpilot.
We are looking forward to hearing from you.
Kind regards,
Perfect delivery
The BluRay arrived in perfect condition, and I was kept well informed during the whole transfer of the package untill it got here.
June 18, 2026
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