Fruugo Nederland (NL) - fruugo.nl Reviews 

It was an excellent and comfortable experience. Thank you for your excellent service.

Excellent service!

I returned my order a month ago, and the return shipping cost me €22. It’s been a full month and I still haven’t received my refund.

A few days ago I finally created a ticket through the Fruugo website because I couldn’t find any way to contact them by email. But so far, I haven’t even received a reply to my ticket.

I want to know what’s happening with my refund and when I can expect my money back. In the ticket I uploaded all the receipts and info necessary.

Hopefully someone from Fruugo will actually get back to me soon.

I am very happy with my purchase. I was well informed about the shipment and all stages of it. And also well informed by the courier. I am very satisfied and will certainly buy from Frugoo again.

On time good service

Order took a while but that wss no problem.
My friends son was so pleased with his Spiderman tracksuit,and I was also surprised how nice it was.
So was really pleased with delivery ,service and product.

While I did recieve the ordered products.
The quality was much lower than I expected for that price.
I went back to the store page to check if this was really what I ordered.
And they had used extremely low resolution pictures to obscure the product quality.

Its not a 'scam' persé as I recieved what I ordered. (Hence a 2star not 1 star rating)
But I am unhappy about it.

I bought two bottles of perfumes & paid a total amount that I would normally pay to buy one bottle of the same perfume here in The Netherlands. The shipping was a bit slow, it took around 1-2 weeks to arrive but that’s completely fine by me because in the end it was value for money.

It was a fast delivery of the right product at a very sharp price

Courier drop pakiet by the neighbor but don't say with one I have to search

Everything was great except that delivery took a longer than expected.

Shirt arrived in excellent condition and on time!

They are selling counterfeit products in what appears to be the original packaging. At first glance, everything looks genuine, so it's very difficult to tell the difference.

I ordered Olaplex No. 7 Bonding Oil, but after using it, my hair started falling out significantly. The smell was completely different from the authentic product, and the quality was terrible. That's when I realized it was a fake.

I would strongly advise against buying from this seller. My experience was very disappointing, and I don't trust the authenticity of their products.

The order went fine, the delivery took long and the courier dumped the packet in front of the door, will I was at home.
Stept on the package when I stepped outside!

Very quick responses and solving problems from Customer Service.
Thank you! :-)

Perfect service, quick delivery

ENGLISH BELOW

Echt een vreselijke organisatie! Op 5 juli had ik dit product besteld "SereneLife draagbare kamerairconditioner" van €389.00 i.v.m. de hittegolf die eraan kwam in Nederland. Ik zocht een website waar ik een product snel kon krijgen. Op de website stond dat 7-8 juli de levering zou zijn. Verder kreeg ik een bevestiging via de mail dat de verwachte verzending 6 juli zou zijn. Het is nu 12 juli en sindsdien heb ik nooit meer wat gehoord. Een echte klantenservice bestaat niet! Alleen een form wat je kan invullen waarbij er wordt benoemd dat er binnen 48 uur met je contact. Dit heb ik meerdere keren geprobeerd, maar meerdere keren geen contact.

Ik bestel zelf eigenlijk nooit bij websites die ik niet ken. Dus prefereer eerder bol.com, Mediamarkt, Coolblue en Amazon bijvoorbeeld, maar omdat daar de mobiele airco's van minimaal 12.000 btu waren uitverkocht dacht ik laat ik het risico nemen. Ik las gemengde reviews. Nu verder onderzoek te hebben gedaan is dit volgens mij gewoon een dropship website. Ik kon namelijk achterhalen dat mijn product vanuit de USA naar Nederland moet komen, maar geen idee hoelang dat nog gaat duren. Of dat weken of maanden gaat zijn... Als ik dat had geweten had ik NOOIT van mijn leven hier besteld. Ik heb geen product en kan mijn order, zelfs terwijl die niet is verzonden, ook niet cancelen, want ik zie nergens die optie. Anders had ik de 389 aan een ander product besteed.

Truly a terrible organization! On July 5th, I ordered this product, the "SereneLife portable room air conditioner," for €389.00 due to the upcoming heatwave in the Netherlands. I was looking for a website where I could get a product quickly. The website stated that delivery would be on July 7-8 (sending within 1 day max). Furthermore, I received an email confirmation that the expected shipment date was July 6th. It is now July 12th, and I haven't heard anything since. Real customer service does not exist! Just a form you can fill out stating that they will contact you within 48 hours. I have tried this multiple times, but multiple times there was no response.

I actually never order from websites I don't know. So I prefer bol.com, Mediamarkt, Coolblue, and Amazon, for example, but because the portable air conditioners of at least 12,000 BTU were sold out there, I thought I'd take the risk. I've read mixed reviews. Now that I have done further research, I believe this is simply a dropshipping website. I managed to find out that my product has to come from the USA to the Netherlands, but I have no idea how long that will take. Whether it will be weeks or months... If I had known that, I would NEVER in my life have ordered here. I don't have the product and I can't cancel my order either, even though it hasn't been shipped, because I don't see that option anywhere. Otherwise, I would have spent the 389 on another product.

very happy, will order again

Placed an order June 24th. Nothing received as of July 6. Tracking shows only that a label has been created but the package is not with UPS. We cannot cancel because the AI (not customer service) claims that they have until end of day today to deliver the product. UPS says they don't have it yet, so delivery today will be a surprise.