I love the online experience but there’s a human connection gap. Leasing a car is an important decision, I’ll feel safer and in better hands if there was someone I could speak with on the phone or... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very bad customer service related to payment reconciliation. There is a small amount in dispute, which they claim, that they paid to us back, but it never has landed on any of our bank accounts. Base... See more
Company replied
I’ve just received my second car from FINN and the whole process was flawless. Returning my first car and getting the new one was incredibly smooth — no issues, no extra charges, nothing unexpected. E... See more
Company replied
The cars available, prices, flexibility, new cars and ease of booking. what not everything is amazing in this website. Also customer support bot is pretty amazing than expected. Only feedback is the... See more
Company replied
Company details
About FINN
Written by the company
Große Auswahl
Finde dein perfektes Fahrzeug aus unserem umfangreichen Sortiment und profitiere von unseren flexiblen Abo-Laufzeiten.
Schnelle Buchung
Schließe dein FINN Auto Abo in weniger als 5 Minuten online ab.
Einsteigen & losfahren
FINN liefert dir dein neues Traumauto direkt vor die Haustür, sodass du direkt einsteigen und losfahren kannst.
Für immer FINN fahren
Am Ende der Vertragslaufzeit ist dein nächstes Traumauto im Folge-Abo nur zwei Klicks entfernt.
Finde dein perfektes Fahrzeug aus unserem umfangreichen Sortiment und profitiere von unseren flexiblen Abo-Laufzeiten.
Schnelle Buchung
Schließe dein FINN Auto Abo in weniger als 5 Minuten online ab.
Einsteigen & losfahren
FINN liefert dir dein neues Traumauto direkt vor die Haustür, sodass du direkt einsteigen und losfahren kannst.
Für immer FINN fahren
Am Ende der Vertragslaufzeit ist dein nächstes Traumauto im Folge-Abo nur zwei Klicks entfernt.
Deine Vorteile mit FINN auf einen Blick
Written by the company
- Rundum-Sorglos-Paket
- Du buchst dein neues Auto zum monatlichen Fixpreis ohne versteckte Kosten.
- Kurze Laufzeiten
- Du entscheidest, wie lange du dein neues Auto fährst. Profitiere von unseren kurzen & flexiblen Laufzeiten.
- Haustürlieferung
- Wir liefern dir dein neues Auto deutschlandweit zu deinem Wunschtermin direkt vor die Haustür.
Contact info
Germany
- finn.com
Einfach Auto fahren
4.2
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
[UPDATED: Resolved] Insurance packages that never apply — what's the point?
I rented a BMW 1 Series through FINN and the overall experience was decent — until the return process. I accidentally scraped the lip of three wheels while parking, which I openly disclosed during return. Fair enough, damage is damage.
However, FINN charged me €453 as "Minderwert" (loss of value) — €151 per wheel — instead of actual repair costs. Here's the problem: I had purchased their Premium Schutz package (€250 deductible) AND their small damage coverage up to €400. If every scratch is billed as "loss of value" rather than repair cost, these insurance packages become completely meaningless. Why sell protection packages that can never actually apply?
I filed a formal dispute and received a response saying the charge would be paused during review. I'll update this review based on the outcome.
**[UPDATE]** FINN resolved this faster than expected — the entire €453 charge was cancelled within a few hours of my follow-up. Credit where it's due: once I submitted a formal written dispute with the right arguments, their team handled it quickly and fairly.
My advice: if you have a damage situation, report it immediately through the claims channel and make sure it's properly recorded. Don't assume the system has logged it — double-check. The insurance packages do work, but you need to advocate for yourself clearly and in writing. In the end, FINN did the right thing.
I've updated my rating from 2 stars to 4 stars to reflect the resolution. ⭐⭐⭐⭐
May 8, 2026
Unprompted review
Reply from FINN
Hello Hakan,
thank you for your feedback and for taking the time to share this update in such a constructive way. We’re very glad that the matter could ultimately be resolved quickly and to your satisfaction.
A transparent and fair final invoice is very important to us, and we always encourage customers to reach out if something does not look right. In such cases, we are of course happy to take a second look and review everything carefully again. Situations like this show us how important clear communication and a transparent process are, especially when it comes to damage handling and insurance coverage. Your comments help us better understand where the experience may have felt frustrating from your perspective, and that is valuable for us as we continue to improve.
We’re glad the final outcome was a positive one for you, and we’ll gladly take your feedback into account internally.
Best regards,
Your FINN Team
hidden costs
Hidden Costs:
Total of 1200+ euros hidden costs!
They added 19 euros to the contract, days after accepting the contract. As "Seit weniger als 2 Jahren"
While I had another dirving license for 10 years!
They billed 1000 euros as the final invoice for the damage that doesn't existed and and you can't see in the gutachten!
Avoid this!
May 1, 2026
Reply from FINN
Hallo Armin,
wir danken für Ihr Feedback.
Um Ihre Einschätzung besser nachvollziehen zu können, würden wir Sie gerne bitten, uns kurz den genauen Hintergrund Ihrer Bewertung zu schildern. Gerne freuen wir uns über weitere Informationen unter reviews@finn.com.
Unsere Preise sind grundsätzlich transparent. Alle Kosten werden bereits im Buchungsprozess angezeigt und noch einmal in der Gesamtkostenübersicht vor der verbindlichen Bestätigung aufgeführt. Außerdem sind sämtliche Gebühren im Gebührenkatalog unserer AGB übersichtlich zusammengefasst.
Sollten Sie konkrete Fragen zu bestimmten Posten haben, melden Sie sich gerne – wir helfen Ihnen sehr gerne weiter. Unsere Verkaufsabteilung berät sie auch immer gerne vollumfänglich telefonisch vor Vetragsabschluss.
Viele Grüße,
Ihr FINN Team
Good
Good , would have been better with a flexibility on mileage. Competition like vilocar is more lenient on mileage figures .
April 23, 2026
Reply from FINN
Hallo Sabah,
Thank you very much for your feedback! We are glad to hear that you are generally satisfied with our service.
We appreciate your valuable input regarding the flexibility on mileage and your comparison with other providers. We are continuously working to improve our offerings and will certainly take your comments into consideration for future enhancements.
We hope you continue to enjoy your experience with us.
Best regards,
The FINN Team
As an expatriate residing in Munich
As an expatriate residing in Munich,
I conducted a thorough evaluation of purchasing versus leasing options for a new vehicle. I am pleased with my decision to enroll with FINN, as their all-inclusive service has provided complete peace of mind. Whether addressing routine maintenance or unexpected accidents, the FINN team has consistently offered exemplary support, handling all matters with high efficiency.
I am highly satisfied with their service, which is why I am currently in the process of securing another new vehicle with them.
I strongly encourage you to consider FINN for a wise, flexible, and stress-free mobility solution if you are an expat.
Fun fact, 3 of my steet neighbours also enrolled and got new vehicles from FINN after learning my experience.
Good Luck!
April 21, 2026
Reply from FINN
Hallo customer,
vielen herzlichen Dank für Ihre ausführliche 5-Sterne-Bewertung und das tolle Feedback! Es freut uns besonders zu hören, dass unser All-inclusive-Service Ihnen als Expatriate in München volle Sorgenfreiheit bietet und unser Team bei Wartung sowie Unfällen stets effiziente und beispielhafte Unterstützung leistet. Wir sind sehr stolz, dass Sie bereits Ihr nächstes Fahrzeug bei uns sichern und FINN so positiv an Ihre Nachbarn weiterempfehlen.
Wir freuen uns darauf, Sie auch weiterhin zu unseren zufriedenen Kunden zählen zu dürfen.
Herzliche Grüße,
Ihr FINN Team
Reply from FINN
Hello Donnie,
Thank you very much for taking the time to leave such a great review! We're delighted to hear that you found our service to be "super." Your positive feedback is much appreciated and motivates us daily.
We look forward to continuing to provide you with excellent service.
Best regards,
Your FINN Team
Reply from FINN
Hallo Chi Leung,
vielen herzlichen Dank für Ihr tolles Feedback! Es freut uns sehr zu hören, dass Sie unsere Services als "easy & flexible" empfunden haben.
Wir freuen uns darauf, Sie auch in Zukunft zu unseren zufriedenen Kunden zählen zu dürfen.
Grüße vom FINN Team
I am really satisfied with the car and…
I am really satisfied with the car and the service in general, the process was not complicated at all
April 8, 2026
Reply from FINN
Hello Estephany,
Thank you very much for your feedback and for taking the time to share your positive experience. It's wonderful to hear that you are very satisfied with the car and our service, and that the process was straightforward for you.
We wish you a lot of enjoyment with your car and look forward to continuing to provide you with a great experience.
Best regards,
your FINN Team
Reply from FINN
Hallo Sasidharan,
vielen herzlichen Dank für Ihr positives Feedback und die Zeit, die Sie sich dafür genommen haben! Es freut uns sehr zu hören, dass unsere Web-Interaktion Ihre Erfahrung so angenehm und einfach gestaltet hat. Wir setzen alles daran, unseren Online-Service kontinuierlich zu verbessern. Wir freuen uns darauf, Sie auch weiterhin zu unseren zufriedenen Kunden zählen zu dürfen.
Viele Grüße, Ihr FINN Team
Great service
Great service, good customer service and communication. Great quality car.
April 4, 2026
Reply from FINN
Hallo Mehdi,
thank you very much for your wonderful feedback.
We are delighted to hear that you are so satisfied with our service, clear communication, and the quality of your car.
We wish you many joyful journeys with your new car and look forward to welcoming you back to FINN in the future.
Best regards,
Your FINN Team
Reply from FINN
Hallo Keon,
vielen herzlichen Dank für Ihr positives Feedback und die Zeit, die Sie sich dafür genommen haben.
Es freut uns sehr zu hören, dass Sie unseren Prozess als einfach und benutzerfreundlich sowie unsere Preise als wettbewerbsfähig und unseren Service als zuverlässig empfunden haben. Solche Rückmeldungen motivieren uns sehr in unserer täglichen Arbeit.
Wir freuen uns darauf, Sie auch weiterhin als zufriedenen Kunden bei uns begrüßen zu dürfen.
Viele Grüße vom FINN Team
Would like to get car faster
Would like to get car faster. I don’t know what’s taking so long.
March 21, 2026
Reply from FINN
Hello Prateek,
Thank you for your feedback.
We are sorry to hear that the current waiting time seems too long for you. We have reviewed your request and can confirm that your delivery is exactly within the originally agreed and contractually established timeframe.
We have already sent you a detailed email regarding your case to explain the current status transparently. For further questions or individual concerns, we are happy to assist you there via direct communication.
Best regards,
Your FINN Team
Reply from FINN
Hallo Yavis,
vielen herzlichen Dank für Ihr tolles Feedback! Es freut uns sehr zu hören, dass Sie so zufrieden sind.
Wir freuen uns darauf, Sie auch weiterhin zu unseren zufriedenen Kunden zählen zu dürfen.
Mit freundlichen Grüßen,
Ihr FINN Team
Top service
March 15, 2026
Reply from FINN
Hallo Morwan,
vielen herzlichen Dank für Ihr positives Feedback und die tolle Bewertung "Top Service"! Es freut uns sehr zu hören, dass Sie mit unserem Service zufrieden waren.
Wir freuen uns darauf, Sie auch weiterhin zu unseren zufriedenen Kunden zählen zu dürfen.
Mit freundlichen Grüßen,
Ihr FINN Team
Three-Year Customer Experience – Communication and Claim Issues
My overall experience with Finn was disappointing. As a customer for three years, I observed a noticeable decline in communication, organization, and transparency over time.
With my most recent vehicle, I had a damage claim that was difficult to resolve. The issue was never clearly explained or resolved from my perspective. When I asked for clarification, I was repeatedly told that the assessment was correct, but I did not receive the detailed explanation I had requested.
During the process, I reported scratched hubcaps. I was informed that the vehicle was considered not roadworthy with no explanation and no alternative vehicle or temporary solution was offered. The workshop later informed me that the replacement parts were not available, and I ultimately had to wait several months before they contacted me to schedule the repair.
Communication throughout the process was also challenging. It was almost impossible to reach support by phone. The system typically indicated a 15-minute wait time, but calls often disconnected before reaching an agent. Email communication was also inconsistent, as a different representative responded to most messages, which made it difficult to maintain a continuous discussion about the issue. I also had to follow up frequently because responses often took longer than the 1–2 business days stated in the automated replies.
Overall, the process felt disorganized and lacked transparency, and resolving questions about the claim required multiple follow-ups. I recommend that potential customers carefully review the terms and conditions, particularly regarding damage claims and deductibles, before signing a contract.
February 26, 2026
Unprompted review
Reply from FINN
Hallo Cate,
Thank you for taking the time to share your experience with us in such detail!
We sincerely apologize for the inconvenience you have experienced and regret that your impression regarding communication, organization, and transparency did not meet your expectations. We fully understand how frustrating the situation must have been, especially in relation to the damage claim, the delays, and the lack of clear communication.
Please be assured that we take your feedback very seriously. We have documented all the points you raised and will review them carefully and thoroughly internally to improve our processes moving forward.
At the same time, we are glad to see that you are already in contact with the responsible department. For more complex and extensive matters, we take the necessary time to ensure a careful review and to provide you with a comprehensive and transparent response.
Thank you for your openness, your patience, and your long-standing trust. Should you have any further questions or additional comments, please do not hesitate to contact us at any time!
Best regards,
The FINN Team
problem not solved
They miscalculated the time and made me spend 4 hours more over there. And eventually, the problem was not solved.
March 11, 2026
Reply from FINN
Hello Mojgan,
Thank you very much for your feedback.
We would like to look into your concern internally to improve our service and will contact you as soon as possible.
We look forward to hearing from you and to finding a solution for your request together.
Kind regards,
Your FINN Team
Good Experience So Far, But Pricing Could Be More Transparent
As of today, I have not had any bad experiences with FINN. We received the car in very clean condition, and since it was a new car, we have not faced any issues so far. The customer service team is friendly, and they are able to communicate in English if requested, which was helpful.
My only concern is about the additional costs that are not very clear in the advertisement. The charges for pick-up and drop-off of the car are quite high (around €500), which is sometimes equivalent to an entire monthly payment. I believe FINN should include this cost more clearly in their advertising.
There is also a €1,500 one-time payment or deposit. While FINN shows a lower monthly price in their advertisements, the actual monthly cost becomes higher once insurance and additional packages are included. For example, the advertised price might be around €359 per month, but in reality, after insurance and additional packages my monthly payment is €443, plus another €125 per month because the €1,500 one-time payment is spread over the year.
So effectively, the real monthly cost is closer to €550 rather than the advertised €359. I think it would be more transparent if FINN showed the full realistic monthly cost in their advertisements.
So far, I have not experienced the drop-off process or any service issues yet. I will update my review and rating at the end of my subscription based on the full experience.
March 11, 2026
Reply from FINN
Hello Rohit,
Thank you so much for taking the time to share your feedback with us. We're truly pleased to hear about your positive experience so far, especially regarding the clean condition of your new car and the friendly, helpful communication from our customer service team. We also appreciate your detailed comments on pricing transparency and additional costs; this input is very valuable as we continuously work to make all information as clear as possible for our customers. We hope you continue to enjoy your car and look forward to ensuring you have an excellent experience with FINN.
Best regards,
Your FINN Team
Confirmed pickup date was delayed by up…
Confirmed pickup date was delayed by up to a week.
March 6, 2026
Reply from FINN
Hello Eliahu,
Thank you for your feedback.
I am sorry to hear about your experience. I will forward your concern to our specialist team for an internal review to improve our service, and we will get back to you as soon as possible.
We look forward to finding a solution together with you.
Kind regards, Your FINN Team
You cannot give me an ETA
March 3, 2026
Reply from FINN
Hello Ismael,
Thank you for your feedback.
We would like to review your request internally to improve our service and will contact you shortly.
We look forward to your response and to finding a solution for your request together.
Kind regards,
Your FINN Team
UPDATE:
Hello Ismael,
we are very sorry that we are currently unable to provide you with a specific delivery date for your vehicle at this time.
The automotive supply chain is highly complex and involves several stages that are difficult to predict, as we rely on external partners and processes. These steps include:
The manufacturing of the vehicle by the producer.
Transport and delivery to our logistics centers.
Necessary adjustments, such as switching to all-season tires.
The official registration process and final quality inspections.
Final approval and release by the manufacturer.
Because we have no direct influence on these external steps, providing a precise ETA early on is challenging. However, your delivery window in the FINN portal updates automatically as soon as a step is completed and new information becomes available, becoming more accurate over time.
We appreciate your patience and are doing our best to get you behind the wheel as soon as possible.
Your FINN Team
Very organized and quick on their…
Very organized and quick on their response to solve the costumer’s issues. Ready-to-use car with less bureaucracy. I would have a future contract with them again.
March 2, 2026
Reply from FINN
Hello Cibelle, thank you very much for your fantastic feedback!
We're delighted to hear that you found our process so organized and efficient, and that you appreciated the ready-to-use car with minimal bureaucracy. It's wonderful to know you'd consider a future contract with us again. We look forward to welcoming you back!
Greetings from the FINN Team
Reply from FINN
Hallo Aditya,
vielen Dank für Ihre positive Rückmeldung! Es freut uns sehr zu hören, dass der Onboarding-Prozess reibungslos verlief. Wir wünschen Ihnen weiterhin eine gute Fahrt und freuen uns darauf, Sie auch in Zukunft als zufriedenen Kunden zu begrüßen.
Viele Grüße,
Ihr FINN Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.