Very bad customer service related to…Payment processing reconciliation
Very bad customer service related to payment reconciliation. There is a small amount in dispute, which they claim, that they paid to us back, but it never has landed on any of our bank accounts. Based on this they have issued invoice, which we are expected to pay. We refuse. They promised to send us a proof of payment. In the meantime, they have send a case to Debtist and we received multiple requests to pay an amount, which is already three times higher than initial one. Any emails re reconciliation have a standard answer - we are working on your case. Still our credit history is deteriorated.
Reply from FINN
Hello Yulia,
Thank you very much for your feedback.
We would like to review your inquiry internally and work with you to find a suitable solution.
Unfortunately, we are unable to clearly identify you based on the information we have. So that we can assist you quickly and personally, please contact us at reviews@finn.com or via Trustpilot and provide us with additional details, such as your contract number or the account holder’s email address.
We look forward to hearing from you and working with you to find a solution to your issue!
Best regards,
The FINN Team