Cibelle

Very organized and quick on their response to solve the costumer’s issues. Ready-to-use car with less bureaucracy. I would have a future contract with them again.

Great experience, fast and well done furniture assembly.

Don't buy in this store! I bought a lamp and both times it was delivered, it was broken. The second time, it came with a notice from DPD that the package had been opened to remove the broken bulb. Home24 doesn’t make themselves accountable, even though they are responsible for choosing the delivery company. They did not refund me, the suggestion was a 20 euro coupon (I paid more than 100 in this lamp). It is impossible to request further contact with them, except for the automatic options they provide in their website. Total disrespect for the customer. How can you make the customer pay for their lack of responsibility on choosing a proper delivery company?
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*Updated* (24.10.2024)
Dear Sandra, thanks to you and your team, a quick solution was proposed in a short time. The product was returned and the payment was refunded. I believe it should be given the option to contact the company directly in the website not only with the automatic options, specially in more complex cases like mine, then everything would be solved in a smoother way. I change the experience from 1 to 3 stars.