I love the online experience but…
I love the online experience but there’s a human connection gap. Leasing a car is an important decision, I’ll feel safer and in better hands if there was someone I could speak with on the phone or at least a fast mode of communication when you have questions or issues
I completed my car application, but it took a while before I got any update and I couldn’t speak to anyone to ask about the process.
Like I said, it’s an important/expensive decision, speaking to a human would help the process
Reply from FINN
Hello Oluwapelumi, thank you so much for your feedback and for sharing your experience with us.
We are pleased to hear you appreciate our online experience. We understand that leasing a car is an important decision, and we acknowledge your desire for a direct and faster mode of communication, especially during the application process. Your comments are valuable as we continuously work to enhance our service and ensure every customer feels well-supported.
Best regards,
the FINN Team