eye-oo Reviews 

1,040
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 197 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery and the perfect condition in which the authentic designer frames arrive. Buyers also appreciate the responsive customer support team and the smooth, transparent purchasing process from start to finish. Some reviewers were not happy with order discrepancies, mentioning that they received the wrong product size or faced frustrating delivery delays. A few other people also felt that security tags placed awkwardly right in the middle of the glasses made trying them on quite difficult. Additionally, a small number of consumers reported receiving items that arrived damaged or showed minor flaws.

What people talk about most

Product

Consumers find product to be positive, highlighting the exceptional quality and authenticity of the designer... See more

Delivery service

Customers report widespread satisfaction and appreciation regarding the delivery service, noting that... See more

Quality

Reviewers highlight positive aspects of quality, expressing great satisfaction with their purchases.... See more

Service

Customers consistently note positive experiences with service, highlighting prompt communication and helpful... See more

Order

Reviewers mention ambiguous feedback about order experiences, showing a wide split in customer satisfaction.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered my original Justin Tart glasses on Thursday. The following Thursday (7 days later), they arrived at my house in Western NY State, USA. (DHL gets credit for the 2-day delivery.) Customer serv... See more

Company replied

Rated 5 out of 5 stars

I ordered my Jacque Marie Mage frames and the service was exceptional. I am based in the UK and this frame wasn’t available in the country , so had to source it globally . Eye-oo had them and I was s... See more

Company replied

Rated 5 out of 5 stars

I was very skeptical about getting online glasses with lenses as I wasn’t sure they would be accurate, but they are fantastic. The reason why I went to eye-oo was the range and offer that they have an... See more

Company replied

Rated 5 out of 5 stars

After damaging my glasses and looking on numerous sites to find a replacement, I was very happy to have found the exact frame at eye-oo! After communicating with them they promptly contacted the s... See more

Company replied


Company details

  1. Sunglasses Store
  2. Glasses Store
  3. Optician

About eye-oo

Written by the company

Established in Italy on 02/02/2020, eye-oo.com is a multi-brand destination that dares to be different. We bring you the latest models from sought-after fashion brands and push boundaries by curating innovative pieces from cutting-edge designers and emerging brands. We're not just about established names; we're about redefining eyewear.

At the heart of eye-oo.com is a high-end network of independent opticians across Italy, and their expertise is part of what makes us different. Guided by a commitment to exceptional service, we offer a shopping experience defined by care, authenticity, and attention to detail. Our commitment to quality, authenticity, and value is unwavering.

We're your trusted partner in the world of designer eyewear. Discover eye-oo.com as your destination for exquisite designer eyewear, with a stunning collection of designer sunglasses for men and women.

For-him For-her

eye-oo discounts

Written by the company

Join Our VIP Club
Sign up for our newsletter and receive a special gift – enjoy a discount on your first purchase!

100% Authentic

Official Brands Only

At eye-oo, we guarantee that every product you purchase is 100% genuine and official.

We work directly with top luxury eyewear brands, never with third parties, so you can trust that your eyewear is authentic. All items are shipped in their original packaging.

To give you added peace of mind, we offer a 14 day return period on all our products.


Contact info

eye-oo deals

Enjoy up to -50% OFF designer eyewear like Gucci, Prada & more.

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(1,040)

267 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Stock not up to date

Stock not up to date. Even after confirming stock they cancelled order.
They offer 10% discount but only at checkout you notice it does not apply to your purchase.
In short; ignore store, go somewhere else.

August 28, 2026
Rated 5 out of 5 stars

A fantastic service throughout

I wanted a particular model of sunglasses and eye-oo were the only company that could supply them. A popular brand and model but the price was unbelievable. I waited with some anxiety wondering what the catch may be, there wasn't one. Even the delivery was of quality and took just six days to reach the UK from Italy. I've waited longer for goods posted within the UK. A great experience and thank you eye-oo, I'll certainly recommend your services

August 28, 2026
Rated 5 out of 5 stars

Mia from Eye-oo was very persistent…

Mia from Eye-oo was very persistent with answering my questions, researching the database to see if my option was in stock. This was a wonderful experience having an item shipped from Italy. Thank you Mia and Eye-oo.

August 26, 2026
Rated 3 out of 5 stars

OK, but not quite as good as expected


The sunglasses were shipped quickly, but they were dusty and there were fingerprints on the lenses. One hinge is also a little loose (though that might be normal for a Persol 714 SM). The website promises a thorough inspection before shipping and that the glasses will be in perfect condition, but that was clearly not the case here. I was promised a 10 percent discount on my next purchase, but I’m not sure if I’ll buy anything from here again. And I find that a bit ridiculous as an apology, since you actually always get that 10 percent anyway. Other than that, I’m satisfied with the sunglasses.

July 25, 2026
eye-oo logo

Reply from eye-oo

Thank you for taking the time to share your experience.

We are sorry to hear that your sunglasses arrived with dust and fingerprints on the lenses, the glasses should have reached you clean and carefully checked. This is a standard we explicitly commit to and, in this instance, your experience clearly fell short of it.

We take note of your comments regarding the discount offered and appreciate your candid feedback on this aspect of your experience.
We are pleased that you are otherwise satisfied with the sunglasses but are sorry that your overall experience with eye-oo was not 100%.

Rated 2 out of 5 stars

The bying experience itself was great…but......

The bying experience itself was great and smooth and when i have problem with my address they helped on the spot to fix it . But unfortunately the received glasses was a display piece full of hair lines tiny scratches and one tiny bump which shocked me the problem thati just reached the country and i saw it now and iam leaving today in a long trip and I have no time to go for the hassle of returning shipments while iam in continuous traveling so I need to accept it as it is and live with it.

August 9, 2026
Rated 5 out of 5 stars

Superfast delivery

Superfast delivery, by surprise a nicer cover than expected.

Very professional

August 6, 2026
eye-oo logo

Reply from eye-oo

Thank you for taking the time to leave a review, it is much appreciated. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

Friendly contact customer service

Friendly contact customer service, fast delivery.

July 29, 2026
eye-oo logo

Reply from eye-oo

Thank you very much for your kind review. We’re delighted that you appreciated our friendly customer service and fast delivery.

We hope to welcome you back to eye-oo soon.

Rated 5 out of 5 stars

Great customer support!

Great experience. Had contact with customer support and they resolved my issue promptly

July 26, 2026
eye-oo logo

Reply from eye-oo

Thank you very much for your review. We’re delighted to hear that you had a great experience and that our Customer Service team was able to resolve your issue promptly.

We truly appreciate your custom and look forward to assisting you again soon.

Rated 5 out of 5 stars

Amazing ✨

Thank you so much! I love my new Gucci glasses! 💖 They arrived quickly to Finland and they cost me about half of what they would’ve cost if I bought them from an optician here! Big thanks and I highly recommend Eye-oo!
⭐️⭐️⭐️⭐️⭐️/⭐️⭐️⭐️⭐️⭐️

July 17, 2026
eye-oo logo

Reply from eye-oo

Thank you so much for your wonderful review. We’re delighted to hear that you love your new Gucci glasses and that they arrived quickly to your address in Finland.
Thank you for your trust and recommendation, we truly appreciate it.

Rated 5 out of 5 stars

One of the best shopping experiences :)

The shipping was super fast & quality of product was amazing, thank You :)

July 20, 2026
eye-oo logo

Reply from eye-oo

Thank you so much for taking time to leave a review. We’re happy to hear that your first experience with eye-oo was a positive one and that you’re pleased with your new glasses.

We appreciate your custom and look forward to assisting you again soon.

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