EGGER Group Reviews 

I have Egger marble effect flooring in white. Initially, I thought a traditional mop and bucket was my issue as it didn't look clean. It dried blotchy. I bought a Vax Pwr One designed for hard flooring. Still the floor is blotchy. I called Egger! Rude, abrupt woman who over spoke me. Accused me of using a steam mop. Vax is NOT a steam mop. She seems to have missed every TV advert by Vax that is washes and dries flooring. It also cleans with a "laminate suitable" cleaner. As she was quick to jump down my throat "warranty breach" because of the cleaning machine, I pointed out the flooring upstairs had only been moped. So that's no excuse. I have now tried to clean the floor with a damp duster (room size 20ft x 20ft....no fun). Still the floor looks terrible, just as terrible as the woman's attitude! I do NOT recommend this company or their flooring. It also appears others on Trustpilot have the same opinion! Think before you buy!

..........just got my phone bill. Added insult. I paid £9.00 in call charges to Egger for the woman to be rude to me! Charming!

Fantastic service from Suzanne on arranging samples etc

We had a fitter supply and fit some Egger worktops in our kitchen (Black Sparkle Grain worktop F490 ST76). Initially there were some small marks on the worktop that looked like grease but wouldn't clean off. We also noticed that the matt surface seemed to retain cup marks, even just from water. We contacted Egger for advice, but were told that we should take it up with the fitter, as we hadn't bought them direct from Egger. He managed to remove the small grease marks with careful use of acetone.

6 months later we have noticed that cup marks are beginning to appear on a different section of the worktops, even though we ensure that we clean any 'rings' off as soon as they appear. We have tried various non-abrasive cleaning methods (Method or Dettol anti-bacterial cleaners, never bleach) to no avail, but there seems no point in contacting Egger direct due to their previous unhelpful response.

We have had laminate worktops in the past, and never encountered problems like this. Egger customer services will not deal with the end user, even though this seems to be a fault in the product. I will avoid buying Egger products in the future.

I bought some Egger Protect board and followed the data sheet for tiling. My tiles lifted.

I contacted EGGER UK who confirmed that I’d followed their data sheet. They carried out some tests and said that the adhesive method doesn’t work.

I asked EGGER UK to contribute to the costs of reworking the tiling. They are simply not responding.

EGGER own your mistakes