eCarsTrade Reviews 

498
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive staff and responsive customer service, noting that representatives are always available to help and answer all questions with professionalism. People also highlight that the entire car-buying process is exceptionally smooth, transparent, and well-organized from start to finish. However, some customers also noted occasional issues regarding missing accessories, unclear vehicle condition details, or specific delivery drawbacks. A few reviewers expressed frustration with unprofessional interactions from certain staff members or unexpected mechanical problems discovered after purchase. These varied experiences show that while most buyers enjoy a seamless transaction, careful attention is still needed for specific vehicle details.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, highlighting fast communication and very helpful... See more

Service

Customers had positive experiences with service, highlighting helpful and professional support, fast... See more

Product

Customers consistently note positive experiences with product, emphasizing that vehicles arrive reliably and... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the buying process is smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently bought a Tesla Model 3 from ecarstrade, for my business. I highly recomand them! The consultant (Mr. Ilie) was there and willing to help and guide. Having his support was very i... See more

Rated 5 out of 5 stars

Definitely the five stars are given because of mrs. HATICE valuable help and assistance! Since I am a new buyer, if it wasn’t for her I would have never proceeded with my first three purchases! Th... See more

Rated 5 out of 5 stars

Excellent team, very supportive and with good answers. Nerijus Radionovas is a very good profissional, that help us to solve all the logistics, when there is a purchase. The platform allows for track... See more

Rated 5 out of 5 stars

Overall, I had a good experience with eCarsTrade. The platform is easy to use, the car listings are clear, and the purchasing process was smooth. Customer support was responsive and helpful when neede... See more


Company details

  1. Auto Auction
  2. also in
  3. Car Dealer
  4. Used Car Dealer

Written by the company

eCarsTrade is a young, fast-growing, international online car auction platform. It is focused on the remarketing of cars (formerly owned by leasing entities) located within EU countries such as Belgium, France, Germany, Luxemburg and The Netherlands.


Contact info

4.8

Excellent

TrustScore 5 out of 5

498 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(498)

153 reviews in the last 12 months

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Rated 5 out of 5 stars

Great asssistance from Hatice

Thank you so much, Hatice, for your forthcoming help. Your assistance was really solution oriented, knowledgeable and swift. I appreciate you taking time to guide me and give advice on how to make best use of the Ecarstrade website.

October 19, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth process with good support staff

We've bought two vehicles from eCarsTrade so far, for our rental fleet in the Netherlands - a Volvo V40 and more recently a Mazda 2. Both purchases were straightforward: clear invoicing, transport arranged on their end, and CMR documents provided at delivery, which made the RDW/BPM import process on our side much easier. A special shoutout to Hatice, who was always quick to respond to questions and support to move things forward.

The overall buying process has been smooth for a cross-border purchase.

Would use them again!

September 22, 2026
Unprompted review
Rated 5 out of 5 stars

I am giving five stars for the…

I am giving five stars for the excellent cooperation with eCarsTrade. I especially appreciate the great and prompt communication with Dimitri, who is always very helpful and works with me to resolve any requests quickly and efficiently.

I can highly recommend the company, and it is one of our key partners for purchasing electric vehicles.

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Very good support

Very good support with the account manager, the logistics are trustworthy, cars in very good shape and in accordingly with the displayed details and photos in the sales ad. I will keep buying cars from eCarsTrade.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

A huge thank you to the eCarsTrade team for their help and support. I received my car but was missing the original documents, which caused me a lot of stress as I had to travel to Tunisia for customs before returning to Canada.
A special thank you to **Gouran**, who was the first person to listen to me, understand my situation and open the door to finding a solution. His support gave me hope during a very stressful time.
I also want to thank **Dimitri**, who was extremely welcoming, kind, patient and helpful throughout the process.
The team worked hard with Arval Belgium to resolve the issue and get the documents to me. I truly appreciate everyone who went above and beyond to help me. ❤️

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Ecarstrade

Excellent experience with Ecarstrade – reliable and professional service

I had a very positive experience with Ecarstrade from start to finish. A special mention goes to my account manager, Joana, who was extremely helpful throughout the entire process. She supported me from the beginning, patiently answering my questions and clearing up any doubts, and guided me through the bidding process. She was always available and responded to my emails promptly, which made the whole experience much easier and more reassuring.

I also really appreciate the transparency provided by Ecarstrade. The car descriptions are detailed and complete, and when available, the mileage history is also provided. Their online portal is very user-friendly, and the knowledge base is particularly helpful when you need additional information.

The purchase itself was reliable and exactly what I expected. The delivery process was also very smooth, and I appreciated that Ecarstrade listened to my availability and coordinated the delivery accordingly.

Overall, I’m very happy with my experience and would definitely recommend Ecarstrade to others looking for a reliable and professional car purchasing experience. Thank you to Joana and the Ecarstrade team for the excellent support!

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience

I had an amazing experience with this company, everything was smooth and easy throughout the entire process.
A special thanks for Mrs. Hatice for all her help, professionalism, and support. I highly recommend working with this company.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

eCarsTrade is a highly reliable company…

eCarsTrade is a highly reliable company offering an outstanding selection of high-quality vehicles at very competitive prices. Their wide range of cars allows us to always find the right vehicles for our business needs, while the quality of the cars consistently meets our expectations. The entire purchasing process is smooth, transparent, and handled with the utmost professionalism.
We would also like to give special recognition to Hatice, whose exceptional customer service has made a significant difference in our experience. Her professionalism, excellent communication skills, and willingness to help are truly outstanding. She is always responsive, efficient, and goes above and beyond to assist our company with any request or issue. Her dedication and continuous support have been invaluable to our successful partnership.
We highly recommend eCarsTrade to anyone looking for a trustworthy automotive partner with excellent vehicle quality, a wide variety of choices, competitive prices, and first-class customer service. We look forward to continuing our successful cooperation for many years to come

July 1, 2026
Unprompted review

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