DPD Belgium Reviews 

The WORST in Dendermonde, ZERO stars and simply incompetent. Expected my delivery-was home all day-requested home office so I could be home-address easy accessible- parking in front of the house-no double parking blocking traffic-no stairs, 3 meters from the van to the house door.... In the afternoon received message, sorry we missed you, package goes back to the depot in St Niklaas. Next day, stayed home all day. Package was delivered to a pick-up point IN THE NEIGHBOR VILLAGE. I don't have a car, and had to get the heavy package by bike. Package had a sticker on it -refused- with a new address label of the pick up point in the neighbor town. I am furious! All my past DPD deliveries were the same, simply a mess. I do not remember one time where a DPD package was delivered to my address as requested. If I had a choice, I would never choose a delivery by DPD (for Dendermonde). I order a lot online and I am always grateful if I see Bpost, colis prive or PostNL doing the delivery, they provide excellent service.

Worst experience ever, avoid at all costs
Absolutely terrible service from DPD. This has been one of the most frustrating delivery experiences I have ever had.
Over several days, I received multiple emails with very specific delivery time slots, and every single time the parcel was marked as “out for delivery.” Despite this, no delivery ever happened. Instead, the tracking kept changing to excuses like “you were not there,” “address is incorrect,” or “parcel returned to depot,” even though the address is correct and someone was available.
What makes it even worse is that I explicitly set delivery instructions for a safe place, yet DPD still claimed failed delivery attempts. The parcel was sent out, returned to the depot, sent out again, and this cycle repeated multiple times with zero resolution.
The tracking history clearly shows internal chaos, contradictory statuses, and complete lack of coordination. Customer communication is misleading, delivery promises are not respected, and responsibility is simply pushed back to the depot without fixing anything.
If you value your time, your nerves, and actually want to receive your parcel, avoid DPD at all costs. This level of incompetence is unacceptable for a delivery company.

DPD- Dumbest Post Delivery.
Simply, if your post handled by DPD or Colis Prive, forget about it.
This 2 companies should be banned long time ago.

It's neither bad nor good; there are many minor flaws that need to be improved.

No client support contact. Their only phone number is blocked by most belgian operators for potential scams - and you have to fkng pay 0.30€ per minute which is scandalous. Their bullshit AI robot doesnt understand anything apart from his pre-made suggestions. And they dont reply by email !!!

They refuse to deliver packages and send it back to the sender the same day because they supposedly don’t have enough storage space. What a joke.

I’m officially introducing a complaint.

They don't ring your bell they just skip your address and drive your package straight to the place you need to go pick it up from that's just open during office hours. If I could see that a shop that I'm buying from is sending with DPD I'm just not buying.

Packages are not delivered where they should be. No customer service, impossible to get in touch in case of issues.

Horrible service: not reliable and not reachable. At first the parcel got stuck at their sorting location, then finally got an update, just a few hrs upfront, that they will deliver the package between 12 to 2 pm. I was at home the entire time but received an email that they couldn’t deliver because the address is incorrect. The address was correct! But to avoid any further issues I decided to selec a pick-up point for the second attempt. Later that day the status changed to “return to the sender” because the storage time has expired - the delay was caused by DPD itself! I tried to resolve via the chatbot which is absolutely useless. Then I tried to call several times and had to hang on a phone for a long time (btw, each min costs 30 cents) but never got connected to the customer service in the end. So, now the parcel will have to be sent back to the sender so that they can organize a new shipment! Luckily, the sender is no longer going to use DPD! There are way better and more reliable delivery companies. It’s not the first time we encounter issues with DPD - so never again.

This delivery service is shit.
Always claiming that "we missed you and driver will deliver it by next working day in a parcel shop" even when you are home.
Delivery service is not even trying to reach you or/and deliver your parcel.

Delivery never attempted , I was waiting all morning and noon. Suddenly, I received an email that the delivery failed cause I wasn't at home. Luckily I have camera footage to prove it. Will contact the consumer protection and the seller to advise against this company.

In General it works but often issues with damage Packages and Adress Issues. Well the last point ist not the Problem of DPD but they are not flexible to change something.

Nothing to complain about, nothing to brag about.

Super quick, clear tracking and service

As a business customer, we ordered two high-value Apple devices (Mac Studio + Display) worth €5,000 total through Cyberport today. The delivery by DPD was an absolute low point.
The driver rang the doorbell but didn't wait for a response. Instead, he left both packages without comment in the open, publicly accessible hallway - no personal handover, no signature, not even a notification.
Only 10 minutes later did I notice the "delivered" status in the tracking system. When I went downstairs, I found the €5,000 worth of equipment unattended in the stairwell. Any passerby could have taken them.
When confronted, the driver only gave his first name and reacted evasively. The police confirmed that this behavior was grossly negligent and recommended an official complaint.
Unfortunately, this is not an isolated incident. We have repeatedly experienced massive problems with DPD: delayed deliveries, wrong drop-off locations, no communication, ignored delivery instructions. For valuable business shipments, this service is absolutely unacceptable.
The Federal Network Agency (Bundesnetzagentur) will be informed about these systematic violations. Until something fundamentally changes, we will instruct our suppliers not to use DPD as a shipping provider anymore.
For business customers with valuable deliveries: Not recommended.

I have a package got sent from Netherlands to Cyprus with DPD "Express " 27th of November and still nowhere to see. They never answer any emails. Dpd Greece representative ghosts my emails too.
Avoid like plaque

Absolutely terrible service. I was not home on delivery day , received and email that the parcel will be at pickup parcel shop . When I track it was back in parcel depo . I had to login to chose the pickup point. Wasted my 3-4 days waiting . Disgusting service

The worst supplier that could possibly exist. They're holding my parcel, even though the preview shows it's in their warehouse, but it hasn't been delivered for a week. Secondly, the hotline is paid and I've already added €30 to my phone bill, but no one has even bothered to answer my emails. No one responds to my emails. This company shouldn't exist.

My parcel was not delivered

precisely delivered, one time