Deloox Reviews 

I want to leave a review about Ralph Lauren Polo Sport Eau de Toilette. I put it on my neck my face and my shirt. i even used some vaselin berfore. but of no go. Like water. I bought a perfume once i was in Lebanon. It was so strong that when my mother washed my shirt and it was in our yard, hanging from a rope to dry. When i tried to wear it i could smee the perfume clearly. As if i had just put it on. I say it from my experience in Denmark. you can't finf genuine perfume here. everything is fake

My friends ordered a cologne for my birthday however when it was delivered the package was empty. No invoice either was in the package and when my friends raised this to customer support they said they would investigate with the courier. The feedback they got was that Deloox/ DHL have never experienced an issue like this along the route and when they weighed the package it was 0.6kg. My friend was told there is nothing else they can do and I would not be refunded or have another product sent. My friend also tried contacting the courier and they said to liaise with Deloox. This is pathetic service and I would not recommend purchasing from here. I would attach screenshots from the email conversation if I could.

I haven't received my order in over a month, and I haven't received a response or a refund.

The tracking number for the shipped package is PQANZV071021583L (Correos Spain)

This is really frustrating.

Update: refund received, although I wish I had received the products.

I'd like to be able to write a positive review as the ordering went smoothly, a dispatch delay of one day was notified to me by email(not a problem), good communication, and since then..... nothing!
I ordered on January 6th. Tracking hasn't updated in FOUR days and attempts to contact Deloox only generate automated replies.
Difficult to understand why a delivery from one EU country to another is so so so slow.
Frustrating.
I will update this review when I receive my package.
Update.. My package arrived today January 20th. 2 weeks exactly. The problem seems to be with the carrier that Deloox uses.

After a long wait, I received my order but I will not use this website again.

I’m happy with my order, January was chaotic to delivery because of the higher volume of deliveries due to holidays but is everything getting back to normal now.

Thank you Deloox for your help.
The perfumes are originals and the customer support team is very helpful
Talita

I placed an order with Deloox (ORDER NUMBER: 15907618) on June 29, 2025. On July 4, 2025, customer service informed me that two of the products I had ordered were not available, and that the shipment would be delayed. On July 9, 2025, I was informed that my parcel had been shipped, but when I finally received it and opened it (was intact and not already opened or damaged), I realized that two products (Lancaster Eau De Lancaster Eau de Toilette €25.99 & Hermès Twilly D'Hermès Gift Set €65.59) were not included in it. I immediately contacted Deloox customer service but their replies were slow and unclear, although I provided all the photos and information requested. They then asked me to fill out and sign a Binding Declaration from the shipping company GLS, which would confirm that no one (me, roommate, colleague, etc.) received the package. When I refused to sign the Binding Declaration- -for obvious reasons- they replied that the investigation cannot be taken up any further and they will therefore not be able to offer me a solution.
Terrible customer service, unprofessional, rude and irresponsible behavior of the company.
Very bad experience with deloox

I had ordered a perfume at 16th December 2025 and still has not been arrived by DHL courier company.My order code is 18856540.

Even i try to reach the company by the chatbot and they say they are going to investigate the issue in last week, still no answer has been given.

I have ordered many products from Deloox but the first time they fail like this and i want information about my order or if not i want the money return.

Edit: It's resolved.Thanks to Deloox team.

Wide collection and competitive prices. Shipping is fast every single time I purchased.

Ordered on 5/12/25
Expected delivery in six days.
Told delay to 24/12
Then 29/12
Then 30/12
Then 31/12
Now 2/01 ????
Arrived in country on 19/12
Ten orders from China arrived before 23/12 and was compensated for their late delivery.
Nothing from Deloox, no apology, just a seven day response guaranteed from my emails?
Dreadful company. Still waiting with no personable interaction. Avoid at all costs. This company needs to pull their finger out and start respecting people who buy from them. Should anyone wish to buy fragrance/ aftershave I can message you companies that have respect for their customers. Avoid this one. Only disappointment and lack of human communication.
Ireland delivery: 3-4 working days?

UPDATE:
Arrived today 5/1/26 one month since ordering. Given that all other orders online, some from Asia, arrived well in time for Christmas, I suggest Deloox change their delivery company. Compensation of a free return???? I want the product, why I ordered it. Buyer beware of long transit times and suggest full refund for the inconvenience.
Deloox have been outstanding, postage paid refunded and a €10 credit voucher, valid for 6 months against a further purchase! I think not.

If you want to get things on time never buy from this site. Product ordered on first week of December didn't arrive before Xmas. They are using unreliable parcel companies. Avoid at any cost. On 31st December I am still waiting.they are not even willing to refund.

I’ve been a loyal customer for many years, and I specifically ordered the old version of Guerlain La Petite Robe Noire EDT 50 ml (Art. 1043256). Instead, I received the new version (Art. 1347057). Customer service insists this is correct and expects me to pay for the return, despite their mistake. This was meant as a Christmas gift, and they ruined it.

Update — the cost has become cheaper for 5 euros. Anyway you don't get what you order:))
Update 2 — 6 euros already:)

Update 3. Return paid by deloox. Shop still has this article in the assortiment — with wrong description, picture and fragrance notes.

I have ordered perfume several times, everything was always ok, but today I was shocked when I handed the perfume to my client and he unwrapped it in front of me and found out that it was not original.

I wrote this to customer support at deloox.nl
The main batch code is not on the box and is hard to read on the bottle, there is no swarm symbol on the perfume cap, the label on the bottle is peeled off, the atomizer is 10mm higher, the label on the bottom of the bottle is in the middle - the original has it on the right side

They wrote to me that the possibility of returning goods does not apply to commercial orders.
🙆🙉🙈😡

My first time ordering from deloox and very likely my last. Re-Order 18354020 I ordered aftershave 27/11/25 as a gift with delivery to Ireland 3-4 days and am now waiting 18 days with no update since 5/12/25 saying it has reached the parcel centre in Ireland. When I used the chatbot to cancel the order and asked for a refund I was told it could not be cancelled as it has left deloox in NL and they must investigate first which could take another 10 days. This level of customer service is unacceptable. I will update with or without any progress. Update,,,,Delivery recieved 17/12/25 and 10% discount code off next purchase to be used before 17/1/26 .

The best company in Europe and the parfum is original and always they have offers

Really fast shipping nicely packed. Same quality always.

I ordered many times with Deloox and every time it was proper and loved my products. If there was a damaged item or there was a need for return it was solved properly. Waiting times can be quite long though, sometimes you have to contact directly by phone because with mail it takes long to solve your inquiry and sometimes won't receive an answer.
Other than that, I had good experiences and will continue to order from here.

The company I trust the most when it comes to my collection of fragrances.
The prices are amazing the quality excellent and The SHIPPING 🫶🏽🫶🏽🫶🏽
I deserve 10 stars not 5. Thank you so much

Ordered "French Avenue Royal Blend Extrait de Parfum 100 ml" on Sunday evening. It arrived safely on Wednesday morning. Best market price at that time: €33,44 delivered to Germany. BTW great parfum, fantastic flacon, sprayer and packaging. Smells terrific. There is a reason why many people tell it is the best twin of Kilian's Angels' Share.

Ordered on the 24th of October. Tried to get into contact and it didn’t work then got an email saying I was being refunded (10 November) and then a different email saying my parcel is being shipped and still no sign of anything it says 3-4 days shipping it has now been 23 days and no contact from the team or anything. Will never use again (order no. 17774439)