Darwin Insurance logo
Visit website

Darwin Insurance Reviews 

61,841
•
TrustScore 4.5 out of 5

4.7

Auto Insurance Agency
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 20,027 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the pricing is very competitive, offering great value for money compared to their previous auto renewal quotes and other providers on the market. People also find the official website straightforward, user-friendly, and very easy to navigate when setting up and accessing their car insurance policies online. However, some people mentioned difficulties using the online platform, noting confusing links, unexpected online-only terms, or problems finding answers. A few reviewers also noted specific policy limitations, such as discovering no courtesy car was included or experiencing issues when trying to modify driver details through the portal.

What people talk about most

Price

Clients share positive opinions on price, consistently describing quotes as competitive, very cheap compared... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how simple and... See more

Website

Reviewers mention positive feedback about website navigation, noting it is very easy to use, straightforward,... See more

Service

Customers had positive experiences with service, describing it as friendly, quick, and efficient. Consumers... See more

Value for money

Consumers find value for money to be a strong satisfaction point, frequently highlighting very competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with the price, which is, at the end of the day, the crux of the matter. My existing insurer showed no loyalty whatsoever, despite my excellent conduct and zero claims. Happy also that Da... See more

Company replied

Rated 5 out of 5 stars

I had to phone as I had a problem online when I reached the secure payment page...I phoned the next day and was helped by Kerry, a very friendly and polite member of your team...Once given all the ne... See more

Company replied

Rated 5 out of 5 stars

Looking online via confused.com was made very easy to follow and when I chose Darwin Platinum cover it was easy to see what the cover would be and also easy to add Green Flag breakdown cover and an u... See more

Company replied

Rated 5 out of 5 stars

A good experience generally arranging this year’s car insurance. It seems a shame this has to be done every year as when the last year’s renewal comes in at a much higher price, a new insurance has to... See more

Company replied

Company details

  1. Auto Insurance Agency
  2. Insurance Agency
  3. Insurance Company

Written by the company

Ready to Help: Our claims customer service team are the same people behind some of the UK's best-known brands, so you know you're in good hands when you need help. Smart Pricing: We've developed a smart pricing system to provide a price based on you.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

62K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(61,841)

19,671 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Completing the form relatively easy

Completing the form relatively easy. Unfortunately I needed help from my granddaughter when you needed proof of my no claims. To date you still need proof and I will contact you by telephone tomorrow to arrange a way to forward the proof to you.

September 3, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look