Damon West Reviews 

53
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the online ordering process is straightforward, and they appreciate the smooth shipping and responsive customer service. Many people find items comfortable and stylish, noting that the materials feel premium and sizes often fit wonderfully. Some reviewers were not happy with inconsistent product quality, receiving items that looked completely different from the online pictures. Others also noted long delivery times, incorrect sizing compared to charts, and unhelpful customer support when attempting returns. Several consumers experienced severe shipping delays and struggled to get assistance for missing or misplaced packages.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a wide range of opinions. While many reviewers... See more

Quality

Customers consistently note ambiguous experiences with quality, revealing sharp contrasts in their feedback.... See more

Order

Clients share ambiguous opinions on order experiences, noting a mix of sizing issues and delivery delays.... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers report frustrating issues, such... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, experiencing a mix of fast, smooth shipping and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I wish I had read the reviews before i purchased a Linen Breathable shirt. When I saw there was no Manufacturer's label I just knew it was a fake. No more from them

Rated 3 out of 5 stars

I purchased shoes and a leather wallet. I was a first time buyer. The shoes fit me well and I liked their appearance; however, they were constructed from very light weight materials, almost... See more

Rated 4 out of 5 stars

Return policy The sandals were delivered and they look great. Unfortunately, they do not work for my feet. Damon West has assured me that I will receive a refund. Overall, its been a good experienc... See more

Rated 4 out of 5 stars

Recently, I had a bad experience with this company. I had ordered two jackets that were to be XXL. These jackets took two months to be delivered and we’re nowhere near being XXL. After putting a rev... See more


2.7

Poor

TrustScore 2.5 out of 5

53 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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2.7

All reviews

(53)

53 reviews in the last 12 months

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Rated 4 out of 5 stars

Redeemed

Recently, I had a bad experience with this company. I had ordered two jackets that were to be XXL. These jackets took two months to be delivered and we’re nowhere near being XXL.
After putting a review on trust pilot… I was contacted by Damon-West. They were very sorry for the experience I encountered. They gave me a choice of receiving a credit with them or a full refund. It was great to have a company finally own up to being the captain of their own ship and take responsibility, even if it was not personally there mistake. I want to personally think you, Michelle(customer support agent) for personally looking after this matter. I will write more… After I received my refund. All in all this turned out to be a good experience.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great shopping experience! Love the product!

I bought a formal shoes as a gift to my boyfriend. My boyfriend was super happy when he received it. The product exceeds my expectations.

The customer service is great! My order arrived on time. No problem is encountered. Will surely buy again from this store. Thanks!

March 31, 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company what you…

Do not buy from this company what you see is not what you get I ordered a pair of burgundy patent leather shoes white sole with a glass really nice on the app what I received was a patent leather orange shoe for the white sole ugly as hell to return you would have to spend about 45 to $50 to send it back to China not worth buying from these people they don't want to give you a refund Orient exchange and they won't pay for return labels

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

Damon West! Nasty people to deal with

Nasty people to deal with. They read your complaining emails sent over a month (after their botched delivery) and do not bother to read your very reasonable offers to them to accept their share of errors. AVOID DEALING WITH THIS LOT

January 5, 2026
Unprompted review
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