Many good style choices as well as colors of blouses and pants. I ordered through JC Penny, but Light in the Box was the only identifier in the end. Not sure why delivery cost was so high? or wh... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Clear information was not given during the ordering process, including about delivery times, methods and costs. The order summary indicated the cost of this minimalist wallet as £15.80 instead o... See more
Problems registering - would not allow me to enter phone number. When I originally started looking it was not straight forward getting to the page I wanted. I eventually found it by luck rather than... See more
Pricing is good on flash sales. So far orders have been satisfactory. Sizes have been accurate the first time ordering.
Company details
Written by the company
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.
Contact info
United States
- www.lightinthebox.com
welcome to shop with us
4.3
Excellent
521K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought 2 shirts and I had 1 shirt to…
I bought 2 shirts and I had 1 shirt to return. Light in the Box makes it very difficult to return your product. I will never do business with you again!! I will definitely spread the word to others!!
September 5, 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Wedding Guest Dress
I just received my dress as a wedding guest for my neice's upcoming wedding. It was a perfect fit, true to size! The craftmanship was totally amazing as I sew myself and the work was perfect! The tea length was perfect with no alterations needed. I highly recommend Light In The Box!! They had my dress ready and shipped quickly, receiving within a few weeks time.
September 5, 2026
Unprompted review
Never Again
First order was just a pair of pants and everything was ok. Still slower than any other similar service, still no communication regarding the actual shipping terms, but it took about two weeks from order to delivery. With the second order, things went South. Four items ordered and paid for on August 13th. Still no shipment till today, multiple AI agents offering coupons and lame excuses and promises nobody seems to respect. I just hope they are actually still operating because I truly want the purchased items, but I will never order or recommend anyone to again.
August 13, 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Ist and last order
Ist and last order, product quality control is non existent as is their customer service, if your product is faulty they try & deny you a refund, force you to go to consumer affairs or offer you part refund, leaving customers out of pocket. I strongly recommend never purchasing anything from this company Temu is way better & easier to deal with, plus they're products,prices, returns & free shipping top notch, compared to costume box, more like con box
This has been my experience dealing with your horrid, customer service department trying to get a refund on your falsely advertised defective product, causing me to go to consumer affairs for you to return my money, you really don't want me to copy & paste what options I was offered leaving me out of pocket $ wise and without an outfit.
NEVER BUY FROM THIS COMPANY
You will receive defective product, lose money & your time, trying to get them to abide by consumer law
September 5, 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Very Poor
One star given because there wasn’t a no star option to give.
Dreadful service and communication ….do not use the fast delivery option, as it clearly doesn’t work.
Item arrived poorly packed with no paperwork, or returns info.
Will definitely not be using them again.
August 15, 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Absolutely awful tops
Absolutely awful tops! Tight fit with no stretch in the cheapest thin cotton. Nothing like the photos. Should have cost $5 from Temu but charged $20 per shirt plus postage. Colours completely wrong. The picture showed Rusty colour but arrived Christmas Red ... straight to Vinnies!
September 4, 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Beware the taxes not included
I buy from Brazil.
With most sites, you assume the prices displayed on the cart include all customs taxes and fees.
Here's the catch: not with this site. It's not said explicitly, that taxes are either included or not. You assume, because of the show price, that taxes are included for items in this price range.
When you get the items in Brazil, you still have a huge amount of taxes to pay on top of an item whose price was not competitive in the first place, so the item becomes totally overpriced compared to good local brands.
And with the very long delivery times you risk not finding out the unadvertised fees and missing the deadline, thus losing your purchase.
So pricewise it wasn't an acceptable deal. I have learned from experience.
July 11, 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Purchased an item I was happy with but…
Purchased an item I was happy with but consequently I'm bombarded with emails. Tried to unsubscribe but the emails keep coming back. Not happy.
June 2, 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
T shirt oversize XL
T shirt oversize XL. Policy return is an awful handicap that becomes imposible. Terrible experience
Insist: policy return is a fraud in European Union
It must know so much from TEMU and SHEIN
September 2, 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Absolutely dreadful material and…
Absolutely dreadful material and quality of stitching . I asked for refund which they try and get you to accept a percentage refund and keep the items , they make it so difficult to return that you give up and accept it .
July 20, 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Buyer Beware
The clothes I received by this company are too big even though they are my size and their return policy is ridiculous. They are in China so unless you are ready to accept a refund for less than half the amount you paid, you have to mail the packages to China and then (if they get there at all) they inspect the merchandise and decide whether to give you a refund.
The response below is no help whatsoever. It's basically their showing me how to report my shipment to China.
August 31, 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
I ordered 2 dresses from Lightinthebox
I ordered 2 dresses from Lightinthebox. They arrived not as described. The fabrics were terrible quality and inappropriate for the style of dress. The quality of the workmanship was also just bad. I elected to return the dresses for a refund within their stated terms at a cost of £23, to Chine, although they were sent from a UK address. They have not responded to my requests for reimbursement. The next thing I know they have been sent back to me as I posted them, just months later. DO NOT USE THIS COMPANY they are 1 big fraud from begining to end. According to their records this case is closed already. I would leave 0 stars if I could.
I have received what sounds like a co-operative response, however as of this morning my a/c no longer shows any orders, and therfore have no means of contacting your service dept for a full refund. So another deception. However, my service record is extensive because the problems.
Ticket ID: 103999513
Order Number: 2601201186671285 View Order Details
Order Date: January 20, 2026
Women's Midi Dress Linen Like Sundress Shift Dress A Line Dress Vacation Casual Boho Going out Beach Loose Fit Graphic Geometric Sleeveless Crewneck Pink Red Light Brown Green Summer Spring
Women's Midi Dress Linen Like Sundress Shift Dress A Line Dress Vacation Casual Boho Going out Beach Loose Fit Graphic Geometric Sleeveless Crewneck Pink Red Light Brown Green Summer Spring
February 05, 2026 10:22 AMFrom: penelope barnes
February 05, 2026 11:00 AMFrom: Customer service
February 05, 2026 12:09 PMFrom: penelope barnes
February 05, 2026 12:40 PMFrom: Customer service
February 05, 2026 02:54 PMFrom: penelope barnes
February 06, 2026 07:57 AMFrom: Customer service
February 09, 2026 01:09 AMFrom: penelope barnes
February 10, 2026 12:13 PMFrom: Customer service
Get it? The last contacts are more recent.
You say a refund is on offer. This is what is required is NOT a credit not to buy more from you. Why would I want to do that? Again I'd suggest DO NOT DEAL WITH THIS COMPANY!
September 1, 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Repeatedly I tried to order something…
Repeatedly I tried to order something and on Checkout I'm told they don't deliver to my Zip code.At one time a guy from Customer service told me it was reset. NO IT WAS NEVER RESET after 4 attempts to purchase items I'm giving up.
I don't need the frustration.
SIMPLY PUT, IF YOU LIKE HASSLES AND HEADACHES STAY WITH This ungrateful company . I can just imagine what they are like if you need an exchange or refund.
UPDATE: I RECEIVED A REPLY, but just as I figured I'm just talking to the wall. They want me to go to my account then go to "MY ORDERS" 🤔🤔 that is pretty hard to do since I can't order anything. So really my review at this time would be zero Stars If I could.
August 30, 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Junk
Everything I got was junk and it was expensive junk. I actually filed fraud with my bank. They took the orders off my account so I cannot return them. Highly recommend going elsewhere
August 31, 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
I ordered a tshirt with personalized…
I ordered a tshirt with personalized printing and when it arrived the printing had been duplicated. You couldn't read the bottom word at all. I contacted customer service to ask about returning the tshirt and ordering a replacement. They offered me a discount of 60 % on my next order but said that a return would not be in.my best interest. So that would mean the new tshirt would cost me another £6 plus shipping. The first tshirt isn't wearable but I was happy to send it back if they would provide me with a returns label. It appears that's not an option. Definitely won't be using this company again. They have asked for photographic proof that the tshirt isn't printed correctly which I have provided but it would appear that somehow I have to foot the bill for their mistake.
August 31, 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Please save your money and don't order…
Please save your money and don't order from this page if you don't want to feel like you been scamed. First at all they false advertising. I bought t-shirt advertised as 100% cotton, but in the reality is made of 63% of plastic plastic. I was waiting over a month to get the order, but on the website are complete different information about delivery times.
So I decided for return and refund.
NOT POSSIBLE as this company is from Asia and telling me i will have to pay 20$ of shipping cost etc etc and wait for refund months.
Firts they started with 30% refund ,after 40% in the end I agreed with 60% refund and what coming next? yes they give you refund in the form of credit to buy something else from their store.
Just unbelievable scammer's please avoid and safe your money
August 24, 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
It is super difficult to get a response…
It is super difficult to get a response there is no live person to talk to.I never received my item and havent got a response.. i will never use this site again.. they stole my 38.50..please save yoir money this site sux..
August 7, 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
slow delivery, bad quality products, difficult returns proceedure
Items took forever to arrive and were really poor quality fabric and print, when they eventually did get here.
Even though the website says they offer returns, when I tried to return my items I couldn't do it through the site, but instead I had to contact customer service and request the return.
I received an email response asking me whether I wanted to keep the item and get 50% store credit, or a 30% refund, and if I didn't want that to please request a return.
I emailed back saying I did not want store credit because the items are low quality and I had no intention of purchasing anything else from this website ever again so please inform me of the returns proceedure as I wish to return my items for a refund, as previously stated.
I received another email stating that they would offer me 60% store credit or a 40% refund, if I was willing to keep the items, and if I didn't want that to please request a return.
I wrote back for the third time stating AGAIN that all I want was to return my items for a refund.
I finally received an email with instructions, basically telling me that LitB did not offer a returns label service and to please take my items to the post office and send them the cheapest way possible and to not use a courier or anything, that it would take 2-4 to arrive with them, would cost between $10-$40, refund would be processed after inspection (who knows how long that was going to take), and all responsibility lay with me... but if that was in any way inconvenient, I could rethink their other offer.
It's basically temu under another name. Don't buy from them!
August 20, 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Do not order from these people
Do not order from these people! Their sizes are way off and their return policy is obnoxious. I ordered a 2X which is my size - the item was so small I could hardly get my arms in. For the return policy they wanted me to take pictures with a measuring tape to make sure it was the right size and several more steps and still not a full refund. I gave the sweaters to my neighbor who wears XL and if fit well. Do not order from them you'll be sorry.
August 25, 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Returns policy is very difficult
I placed a fairly large order for clothes. When they finally arrived, more than half either didn't fit (mainly because of strange design / dimensions, or because the product really didn't look like the picture. I requested to make a return, and after waiting several days was offered 30% off my order instead of returning. I still wanted to return, and finally got the information I need to make the return, to China of course, and at my cost, i will still evaluate the cost of sending and may just take the 30% discount and throw the clothes away. I will not ever order clothes from them again.
August 25, 2026
Unprompted review
Reply from LightInTheBox
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.