I originally placed my order on February 6th, delivery was confirmed on February 17th and after a bit of an issue with DPD, it eventually showed up yesterday, March 19th. The tin of dates is marvellou... See more
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Review summary
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Reviews shaping this summary
Although it took just over 3wks to arrive they are worth the wait. Just be aware the personalised name is printed on a cardboard sleeve and wrapped around the tin, not printed on the tin. Still a love... See more
Company replied
My dates have finally arrived and they are delicious. The non-personalised tin is also great. I must admit to having fears of being scammed as I’d originally ordered in August. But my concerns were no... See more
Company replied
Bit of a scam, I ordered a personalised tin of dates back in October, it's now January and nothing has arrived. I don't mind donating to the Palestinian cause, god knows they need all the help they... See more
Company replied
Company details
Written by the company
Imagine a world where no one has to wait for help – where every act of giving is personal, immediate, and truly life-changing. At Donate Directly, we’re building that future by creating a movement of kindness that grows with every donation. Join us in this global community of changemakers and help us disrupt the old way of doing things. Together, we’re creating kindness without barriers and reshaping the charity sector for good.
Contact info
United Kingdom
- 020 3355 8587
- info@donatedirectly.com
- donatedirectly.com
3.8
Great
40 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Was very happy to receive my dates in a…
Was very happy to receive my dates in a beautiful tin from Donate Directly. The tin is beautiful and the dates delicious but the main thing is that it's great to be able to donate to such a worthy cause as is the plight of Palastinians in Gaza and the West Bank. Insha’Allah things will change for the better. I do recommend Donate Directly and also think the dates in a tin would make a lovely gift.
July 9, 2026
Unprompted review
Reply from Donatedirectly
Thank you for your lovely words ❤️ We’re so happy you enjoyed the tin, the dates, and the meaning behind every bite!
Running low? No worries, we've got you covered 😉 Our refill subscription is perfect if you want your dates topped up regularly.
👉 shop.donatedirectly.com/products/date-tin-refills
Further update to my review
Further update to my review.
Donate directly here told me to write to support which I did and again no interim reply and nothing and it’s been 3 days.
As the charity is based overseas we can not report to the fundraising regulator.
Please avoid and chase reputable charities.
Donate Directly in reply to your email here yes I have and even sent it to your admin email
If you want to give me your personal email here then I can send it to you as well
I have been emailing you for months so this is not to be unexpected. I will probably never get a response just an interim reply from you in order to convince others that there are no issues which is misleading
Thank you
June 8, 2026
Unprompted review
Reply from Donatedirectly
Salaam, we’re really sorry to hear this and apologise for the delay 😔
Our support team are working through emails every single day and we always try our best to respond to everyone as quickly as possible.
Please can you make sure your email has been sent to support@donatedirectly.com with your order details so the team can locate your donation and look into this for you 🙏
We appreciate your patience and we’ll do our best to get this resolved 💛
SCAM CHARITY BS
SCAM CHARITY BS. donated for Qurbani this year NO VIDEO NO CORRESPONDENCE NOTHING !!!!!!! MONEY GRABBING SCUMBAGS YOU WILL BE EXPOSED . tHE CELEBRITY GUY ADVERTISING AND PROMOTING THE CHARITY ISLAMIC PANTO GUY FEEL BLOODY ASHAMED OF YOURSELF MAY GOD PUNISH YOU FOR SCAMMING THE PUBLIC
May 27, 2026
Unprompted review
Reply from Donatedirectly
We’re really sorry you feel this way and completely understand your frustration 😔
Your Qurbani has been completed and your personalised report is on the way insha’Allah. This year we carried out a very high volume of Qurbanis and some were delivered in extremely rural areas, which means collecting, uploading and preparing all the videos and reports is taking a little longer than expected.
Please send your order number to support@donatedirectly.com and our team will look into your specific Qurbani update for you 💛
Thank you for your patience and we apologise again for the delay 🙏
Would recommend
I've ordered from Donatedirectly a couple of times. Both times the order has arrived in a reasonable time and the dates have been delicious.
June 5, 2026
Unprompted review
Reply from Donatedirectly
Aww ❤️ thank you so much, this really means a lot to us 😊
We’re so happy to hear you’ve enjoyed your dates and that your orders arrived safely.
Every purchase helps support families in need, so thank you for being part of something special 🇵🇸🌹
My Mum had ordered and received some of…
My Mum had ordered and received some of the dates so I already knew they were delicious.
I ordered the non personalised dates and tins 26th April 2026 and they were delivered to the North of Scotland 29th April 2026.
Well impressed, thank you.
April 29, 2026
Unprompted review
Reply from Donatedirectly
Love this 🙌
So glad you enjoyed them and even better that they reached you up in Scotland that quickly! 🚚💨
If you ever need a refill (no need for another tin 😉)👉 shop.donatedirectly.com/products/date-tin-refills
And if you haven’t already… put someone else onto them too 😄
Great idea!
Yes, quite a long delivery time, but arrived safely this afternoon via DPD. Lovely tin and superb dates - what more can one ask?! And if it's bypassing the usual channels, so much the better. Free Palestine!
April 11, 2026
Unprompted review
Reply from Donatedirectly
Love this, thank you 💛
Really appreciate your patience on the delivery and glad it landed safely in the end 🙏 “Lovely tin and superb dates” is exactly what we aim for 😄
And yes… cutting out the usual layers so more goes back to the people who need it most is what it’s all about.
If you need a top-up (no need for another tin 😉)
👉 shop.donatedirectly.com/products/date-tin-refills
PS: Keep spreading the word… one tin at a time 🇵🇸
Patience is a virtue
I originally placed my order on February 6th, delivery was confirmed on February 17th and after a bit of an issue with DPD, it eventually showed up yesterday, March 19th. The tin of dates is marvellous, lovely design and the personalised sleeve is a nice touch. The dates themselves are delicious and you can't eat one without thinking of the people in Palestine, a bittersweet feeling of connection.
February 6, 2026
Unprompted review
Reply from Donatedirectly
Aww we’re so glad you love it 😊
Thank you so much for your patience and for supporting the people of Gaza, it truly means the world to them ❤️
We’re really happy to hear you enjoyed the dates and the tin, and that it brought that bittersweet connection.
And if you ever need a refill, you know where we are 😉
👉 shop.donatedirectly.com/products/date-tin-refills
Thank you again for your support 🙏
Five stars without hesitation
Quality product. Ethical sourcing. Beautiful concept. Will continue supporting.
March 11, 2026
Unprompted review
Disappointing
Currently not got a clue what is going on. Emails telling me the dates have been shipped. DPD telling me they don't have them and the disaster that is the shop app (check their reviews on here) telling me they were delivered at 10:50 this morning.
Still think this is an expensive scam until proved wrong.
I will provide updates as I go.
Order number 13768
10th
Now got a shop app notification that the item has been delivered, it has not.
I have a dpd tracking number that is not live as they have not received the item.
I was advised when I enquired that delivery would be 3-5 days (whatsapp chat), we are now going into the 2nd week. Birthday tomorrow....
Delivered.
Hopeless comms
Glad I did not go for personalised as I read on other reviews that it's just a cardboard sleeve.
Tin is great! Very nice.
Dates are great.
Disappointing handling
March 9, 2026
Unprompted review
Reply from Donatedirectly
Thank you for your review and we are sorry to hear about the confusion and frustration caused.
Once parcels are handed over to the courier they are unfortunately outside of our direct control. However we absolutely want to get this sorted for you as quickly as possible.
Please could you email us at info@donatedirectly.com
with your phone number and a convenient time to call, quoting Order #13768, and a member of our team will contact you directly to look into the tracking and resolve this properly.
We appreciate your patience and thank you for your support.
Disgusting customer service
Disgusting customer service
They harras you
Calling 4 -10.tome a day for donations
Even on a work day
Adcised to remobe details on many occassions how do not
Supervisor Dawood and haroon keep disconnecting when you file a complaint
March 7, 2026
Unprompted review
Reply from Donatedirectly
We sincerely apologise for the frustration this situation may have caused.
This is certainly not the experience we want anyone to have and we take concerns like this very seriously. If you would prefer not to receive phone calls from us, please email info@donatedirectly.com
with the phone number you would like removed, and we will ensure it is taken off our contact list as soon as possible.
Thank you for bringing this to our attention and allowing us the opportunity to resolve it.
Yes it’s a sleeve not printed on tin
Just to clarify for others. The name is on a cardboard sleeve around the tin. It still looks lovely. Dates are 10/10.
March 5, 2026
Unprompted review
The nicest dates...
Delivery was quick, email communication was good and the dates taste amazing!
March 4, 2026
Unprompted review
I wanted to make certain assurance
I wanted to make certain assurance that what I was buying went to the farmers who deserved it and that happens.
Any enquiry I made was dealt with quickly and respectfully. If you are considering to donate then be rest assured you will be giving to a worthy cause.
February 19, 2026
Unprompted review
Reply from Donatedirectly
Thank you for taking the time to check and for trusting the process 🙏🇵🇸
We completely understand wanting assurance that your purchase genuinely supports the farmers who deserve it. That’s exactly why we do this, to make sure the impact reaches the people on the ground in Jericho.
We’re also really pleased your enquiries were handled quickly and respectfully. That’s how it should be.
And if you ever need a refill, you know where we are 👇
https://shop.donatedirectly.com/products/date-tin-refills
Delayed delivery and still no refund despite agreement
I had a very disappointing experience with Donate Directly Shop.
I placed Order #6370 on 18 January with delivery expected by end of January, but by early February nothing had been dispatched. I contacted the company multiple times chasing an update, as the items were meant to be gifts.
On 10 February, the company confirmed that if my order wasn’t delivered by the following Wednesday, they would arrange a full refund straight away. However, the delivery still did not arrive, and the courier tracking showed DPD had not even received the parcel.
When I requested my refund, I was then told the order had suddenly been shipped and could not be cancelled even though DPD website states they have not received the parcel! It is now far too late (over a month), and I still have neither the products nor my money back, despite repeatedly asking them to refund me.
This has been extremely frustrating and unfair. I would not recommend ordering from them based on this experience.
February 19, 2026
Unprompted review
Reply from Donatedirectly
We’re really sorry for the frustration this caused you. You’re absolutely right to expect clear communication and timely resolution, especially when the items were intended as gifts.
There was a delay during a very high-volume dispatch period and the courier tracking did not update as expected, which understandably made the situation worse. That’s on us to manage better.
We can confirm your refund is completed, and it should appear in your account now.
We genuinely apologise for the inconvenience and the back and forth you experienced. That is not the standard we aim for.
If there is anything further you need, please let us know and we will prioritise it.
Important cause and beautiful dates
I ordered a tin of dates with my brother’s name on the tin. Very pleased with the final product. Beautiful sturdy tin, fabulous artwork. The dates plump and delicious. Big shout out to Aisha who helped me with my order. I will definitely be ordering again. Thank you.
February 16, 2026
Unprompted review
Reply from Donatedirectly
Thank you so much for supporting the people of Palestine, it truly means the world to us 🙏🇵🇸
We’re so glad you loved the tin and artwork, and even happier the dates delivered too. Proper, plump Medjools straight from farmers in Jericho.
We’ll pass your kind words on to Aisha, she’ll really appreciate that shout out.
And when you’re ready to order again or need a refill, you know where we are 👇
https://shop.donatedirectly.com/products/date-tin-refills
Wonderful dates
Wonderful dates, the most delicious ever. Excellent communication and delivery, thank you.
February 17, 2026
Unprompted review
Reply from Donatedirectly
Thank you so much for your kind words 🤍
We’re so glad you loved the dates. That genuinely means the world to us and to the families and farmers in Gaza who benefit from every order.
And when you’re ready for a refill, you know where to find us 😊
shop.donatedirectly.com/products/date-tin-refills
Lovely gift but long delivery time
Although it took just over 3wks to arrive they are worth the wait. Just be aware the personalised name is printed on a cardboard sleeve and wrapped around the tin, not printed on the tin. Still a lovely gift though and for a good cause ❤️
February 13, 2026
Unprompted review
Reply from Donatedirectly
Thank you so much for your honest and balanced review 🤍
We’re really glad you felt they were worth the wait, that genuinely means a lot to us and to the farmers and families in Palestine who benefit from every tin purchased.
Just to clarify for anyone reading, the personalised sleeve was always our original concept and intention from the very beginning. The design is professionally printed as a bespoke sleeve for each order and carefully wrapped around the tin. This allows us to customise names and messages efficiently, especially during high demand periods like Ramadan.
Printing directly onto metal tins at individual level would be extremely expensive and would significantly increase the price, meaning we wouldn’t be able to keep the product accessible while still supporting people in Palestine. The sleeve model allows us to personalise at scale while keeping the mission affordable and impactful.
We truly appreciate the feedback and the support ❤️
I’ve just received my personalised tin…
I’ve just received my personalised tin of dates in support of Palestine and I could not be happier. Yes the wait was long but I emailed with concern and the communication was immediate and reassuring. I understand the logistics involved in this and I have no doubt this is not a huge company with the resources and capabilities to enable ‘Amazon level distribution’. I would encourage patience and contact by email and remember why you ordered from this company in the first place. I’m happy! Worth the wait!
February 12, 2026
Unprompted review
Reply from Donatedirectly
Thank you so much for this thoughtful and understanding review 🤍
We truly appreciate you recognising the logistics involved and the fact that we’re not operating at Amazon scale. Every tin is prepared with care and every order supports Palestinian farmers and families directly, so your patience genuinely makes a difference.
We’re so glad you’re happy and that it felt worth the wait. That means everything to our small team.
And when you’re ready for a refill, you know where we are 😊
shop.donatedirectly.com/products/date-tin-refills
Do not trust them
I would give zero stars if I could. They started calling me out of the blue in 2024 asking for donations. I was hesitant as it was a cold call and I said I'd look into the company and make a decision at a later date. I decided against donating as they are not a UK registered charity and therefore not accountable to the Charity Commission, meaning I can't trust how my donation could be used. I received more calls and explained i didn't want to donate as they are not a registered charity, but unfortunately they continued to call sometimes daily from different numbers. I've asked them several times to remove me from their call list and delete my data and they say they will, but never do. They are certainly in breach of data protection laws at the very least. I've received 2 calls in the space of 2 hours this evening therefore forced to write this review.
February 11, 2026
Unprompted review
Reply from Donatedirectly
Thanks for taking the time to share your concerns.
We absolutely do not support repeated or unwanted calls. That’s not how we operate.
Donate Directly is a US based transparency and fundraising platform. We work alongside registered charity partners, including Euro Relief UK Charity No. 1197389, who handle regulated UK delivery and compliance.
If you’ve heard from us, it would usually be because you’ve attended one of our events, purchased our Palestine dates, or previously donated to one of our campaigns. We work with some of the most established and well known charities in the UK to ensure donations are delivered properly and transparently.
If someone has asked to be removed from our contact list, that request should be actioned. Full stop.
We do not ignore data removal requests and we do not knowingly contact anyone daily from different numbers as described.
Please email info@donatedirectly.com
or call our UK support line on 020 3355 8587 with the number in question so we can investigate and permanently suppress it from our system.
We are always happy to correct any genuine error.
Being direct is kind of our thing.
The dates are delicious
The dates are delicious, plus i was so glad to be helping the Palestinian people as well. Win, win. 🇵🇸
February 9, 2026
Unprompted review
Reply from Donatedirectly
Thank you so much for your beautiful words, it truly means the world to us. 💛
We’re so glad you loved the dates and even more grateful that you chose to stand with the people of Palestine. That really is what it’s all about – premium Medjool dates and direct support for Palestinian farmers and families. 🇵🇸
Win, win indeed.
And if you need a refill… you know where we are 😉
shop.donatedirectly.com/products/date-tin-refills
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