Dmdk Reviews 

Product as ordered. Delivery as agreed. Just the installation service didn’t work out so I had to install the oven myself. But customer service was very good and trying to help at any moment.

The worst company in the world. They take your money, promise delivery but do not deliver your goods. We have been waiting for a month since payment and have NOT received our goods yet. We have ordered 2 Miele ovens, 3 refrigerators and a Bora hob. They talk and talk but do not deliver. Find another business, please.

I recieved the wrong item twice. Went through a long return proccedure both times. This company have retained my money for 3 months. Avoid!
I returned the item unopened 3 weeks ago. I have an email confirming this.

I am living a nightmare since nine month, and it is far from over!
I bought a built-in wash. After I sent information on the old wash machine, Dmdk guaranteed that the new one would fit in.
Dmdk engaged to make installation of the new washing machine and to take away the old one.
Dmdk received the money in advance.
After waiting three long weeks, eventually the washing machine came.
Dmdk said I would receive a three-hour delivery window the evening before delivery, which did not occur.

Unfortunately the people who came on behalf of Dmdk removed the old washing machine and connected the new washing machine, but they left me with three problems:
1. they did not fix the door;
2. they did not evacuated the old washing machine, which has since remained in my living room;

Dmdk hides behind the company which has made the installation in such a bad way. And now claim they are not working with the company any more, so they cannot do it.

Dmdk claims they have a complaint procedure and I introduced a complaint to Ms J.C. Doppenberg, but this is a hake, as she never answered!

On 18 February 2026, Jaap de Greef– dmdk CEO and funder – wrote me an email, RECOGNISED THE MISTAKE done by dmdk that the new model was not fitting my kitchen, and he ENGAGED to refund the installation costs. Later in another email he said “Please sent me a picture and we will collect the old device. Further when this is done we will refund you the installation amount.”

However when I did it, they refused to proceed providing insignificant and not grounded pretexts!

Dmdk is violating my consumer rights.
If I only knew, I would never buy a product by Dmdk!!!

Meanwhile Jaap de Greef - dmdk CEO and funder - shows himself in Instagram (you can check it by yourself) enjoying time in Marbella or Ibiza or Dubai or taking a massage in a yacht, but does not care at all about his costumers!!!

We ordered a wine cooler to replace our existing one (the exact same model). Before placing the order, we called twice to ask whether the handle needed to be added separately. The employee confirmed it comes with a standard handle unless you want a different color. Based on that, we went ahead with the order and paid for professional installation.
The appliance arrived without a handle. The installation mechanic refused to transfer the handle from our old unit, and when we contacted customer service to resolve the issue, our messages have been ignored.
To make matters worse, there is no option to add a handle during the online ordering process, so there was no way for us to catch this ourselves. The entire experience has been frustrating and unacceptable.

Disappointing experience with dmdk.nl
I ordered a dishwasher which showed in stock on the website and delivery was indicated to be 1-4 business days.
Even after 3 weeks of waiting the dishwasher did not arrive in their warehouse. When I tried to cancel, they promised it will be available by the next Tuesday - which of course did not happen again.
The cancellation and refund was smooth afterwards though.

I had to stay without a necessary item for close to a month while they kept giving me false promises of the device becoming available by end of week. This happened for 3 straight weeks before I finally lost my patience and cancelled.

The prices shown on the website is good, but before you order, try to make sure the thing you are ordering is actually available with them. Else you might be stuck for a long period with your money stuck and without the item you ordered.

One of the worst sales and after sales customer experience I had in the Netherlands. It took more than 6 months for them to answer me and then more weeks to process a refund. Apart from not answering my emails and whenever I called them, they blamed their sales department. After many months, I asked for a refund and after weeks they processed it. I would avoid buying from them.

Avoid

I have spent nearly €1,000 on appliances and DMDK will happily deliver you a different product to the one you actually ordered, without even informing you beforehand.

I ordered a Severin retro fridge and was delivered a DMDK-branded fridge instead. When I contacted customer service, the response was essentially: "They're the same, live with it."

The most frustrating part wasn't even receiving the wrong product, it was the complete lack of ownership afterwards. No solution offered, no options discussed, no goodwill gesture, not even an acknowledgement that customers might actually want to receive the product they purchased.

How difficult is this? Customers buy products and expect to receive those products. Common sense.

To make matters worse, I was being told the Severin fridge was out of stock while it continued to show as available on their website.

In the end I kept it because I have better things to do than argue over a fridge, but the customer service was genuinely disappointing and showed very little regard for the customer experience.

Order no. 02116_313169061-A. I have purchased a fridge on May 26, 2026. The delivery was expected in a few days, but today June 9, 2026 I am still waiting and I received no updates. Of course I have already paid the fridge and the delivery.

Very poor delivery and customer service:
- Took 2 weeks for delivery to be ready after placing order (item was not actually in stock)
- Miscommunication during delivery so first delivery did not happen
- Delivered item (fridge) at door and did not bring up to apartment
- Did not take back old item (fridge) which was committed before
- Slow and not-helpful responses from Customer Service

In all my years of buying online , I've received the worst customer service ever. I've never had so many problems. It's been 14 days since I placed my order and I still haven't received anything, no response to emails, and the company's phone numbers don't work. 650 euros for a washing machine I haven't even seen yet! I'm having to go to the laundromat twice a week because the company, which promised delivery in 1 to 3 business days, can't even meet the minimum requirements.

Fast delivery and friendly transport carrier

Amazing experience. Next day delivery and friendly transport carrier! I will order here more!

Lead-time on items was not as advertised but all other suppliers of the same product were having the same issues as well. DMDK was still the cheapest. Delivery happened on the day we asked for and Dynalogic placed our order exactly where we wanted it with no fuss. Customer Services kept us informed when we had questions about the lead-time, delivery date and they were very helpful and prompt to respond. Order no. 000011113.

Hello Everyone,

Just had an awful experience dealing with this company.
Situation: Ordered a 1600 euro refrigerator and asked ahead to confirm the delivery date, Dec 4th agreed.

On December 4th when we were ready to swap out refrigerators, company (dynalogic) cancels without a call, mind you this is after they showed that they were 10mins away so we emptied the refrigerator. Impossible to reach dynalogic the reviews exisitng on their website already confirm the same.

Updated delivery the next day, and this moves for 3-4 days and once I call dmdk...absolutely oblivious and they say we call you back always with 0 responsibility to call back on their own. They delay and finally after 10 calls (every single day) say they have misplaced my refrigerator. No update for 2 more weeks despite me calling every day asking for a refund or an updated delivery date.

They then say then can only refund the money once they find the lost refrigerator. Penalizing customer for internal inefficiencies.

Finally after 6 weeks someone agrees to give me a refund and says you get the money in 5 business days. Nope, not even possible after 10 business days and when asked about it no response and when I call they say Finance team will get back to you and no one does. Disrespectful towards paying customers.

TL DR: FUll money paid, no delivery for 6 weeks (despite 1 week delivery date) and no refund 10 business days later.

Constructive feedback if a company representative is reading this:
1) STOP disrespecting customers, keep them informed about their order and be transparent
2) DON'T make it impossible for a customer to ask for an update and actually receive valuable insight instead of "XXX department will contact you"
3) DON'T Penalize customers for internal inefficiencies between you and your working partner (dynalogic in this case)
4) Have someone responsible in the whole customer department, I feel there is currently no one as I have had we will get back to you at least 20-25 times and only once I have received an update
5) Preferable have a customer centric department who looks at these feedbacks and improve rather than ignoring this and sending a feedback request to a customer who you never serviced.

Hope it helps, but the company in its current form is absolutely difficult to deal with as a customer.

Incase you need a reference: Order number 000010470.

Update: Fradulent company will not return money, have to file a fraud report with the authorities next. Save your money don’t order with these goons.

Please refund my money.
Thanks & Regards,
Sasanka

Trustable web site . Quich reply. Good price and able to deliver in France.

Delivered a defective product from day one (Novy Shelf Pro)
Despite informing them immediately completely stopped responding to emails.

Zero customer service, zero responsibility.
Do not buy from this store.
Delivered a defective product from day one (Novy Shelf Pro).
Despite informing them immediately they completely stopped responding to emails. Now I am going to talk with my bank for chargeback.

Zero customer service, zero responsibility.
Do not buy from this store.

Order number: 000008519

They say it will be delivered between 1-4 days. After 20 days, no delivery, and the purchase was cancelled.

First of all, the lead time stated in the website is simply not real. They state it will be delivered in 1-4 working days, but it took them over 2 weeks to have it available for delivery. Once it was available though, delivery is the real nightmare.

I placed an order of an American fridge with the option for it to be placed at the desired location. When the delivery guy came, he said he was not allowed to unpack the fridge for me. As you may imagine, I can't do it myself without appropriate delivery tools. (kart).

I contacted the company and said I had paid for the placement at the desired location, which cost 20 euro. They said that this option only covers the placement of the item still in the package, but no unpacking. I thought it was suspicious, since most companies charge $20-$25 for unpacking and placing any free standing appliance, and there was no other option I could choose from in the website. I did not think their service would be different from the market standard. Anyway, I was forced to reject the delivery and the shop said that to have it unpacked I would have to buy "full installation" for $79 (it's a free standing fridge, so there’s no installation, only unpacking). He also said he would not give $20 back, as I refused the first delivery. And that was only the beginning of the debacle.

The delivery company came on Tuesday, November 18, and the guy said he could not deliver it as it could be damaged. If I accepted it, it would be my responsibility. I found it very strange, and I told him I didn't want to refuse the package. He said "don't worry, I will put a note that this is due to damage". As I found it suspicious, I contacted the shop, and they told me the note just said I refused the package. They arranged a new delivery date for me the next day, but things only got worse.

November 19th the delivery company arrives, and the guy tells me the package doesn’t fit my elevator. He showed me the box, and went back to the truck. I told him this wasn't true, and that I knew for a fact that it fit my elevator because I had the same model delivered a few weeks back, which I had to return due to malfunction. He kept refusing to deliver it, so I literally sat on his truck and said I was going to stay there until he delivered my fridge.

I then made him put the fridge inside the elevator, which fits very easily and can even fit another 2 people together with it. He put the package at the very front of the elevator and didn't let me in, even though there was more than enough space. Of course he didn't want me there because "something suddenly happened that made the elevator not go up". By the time I started going to my apartment using the stairs, they were already moving the package back to the truck. He kept screaming the fridge is a 1000kg (it's only 173kg, and my elevator can take up to 1000kg). I saw he made a video to try to "prove" it was the elevator's fault. I can say I used the elevator immediately after they left and it's working perfectly fine.

I must add that the delivery company keeps moving the delivery window, so it made me literally stay at home and lose 2 days of work.

The whole situation is ludicrous! And the fact that there's no communication between the shop and the delivery company at the time of the delivery, leaving the client completely unassisted and at mercy of these amateur scammers, is completely unacceptable and disrespectful.

Update: I bought the same fridge from a different company for the same price, it was delivered perfectly the next day using the elevator (of course), and I'm now battling to get the refund from Dmdk, who's ignoring my e-mails.

Very happy. Fast responses. Ordered for a delivery a month later and they accommodated that time frame. We ordered a fridge and freezer.