Greyhound Household Recycling Reviews 

I've been with Greyhound for about two years and have always had good service. Recently, my bin was moved by workmen doing roadworks outside the house, and the collection was missed. I used the webchat to inquire whether there was any way to get the bin collected, and the agent (Ken) arranged a pickup for the next morning, even though the problem wasn't Greyhound's fault. Really good service, very impressed.

I don't want your bins.

Greyhound bins are a nightmare to deal with. We moved into the house in 2021 and were promised new bins which we never received. We cancelled out bins in September 2024 and went with another company where I signed a document stating that I have them permission to close my account and take over my bins. I was informed by Panda that Greyhound has refused to accept this document last week. And they have continued to charge me for bins they have not collected waste from. I placed my bins out to be collected and taken and at some point over Halloween a number of bins were taken and burned in bombfires. As greyhound state they did not pick up my bins mine must have fallen victim. What makes it worse is they have charged me 70 euro for the last 2 months despite never collecting rubbish. When I called today and explained the situation they said they would not refund me until I returned the bins. Bins I don't have. At no point did Greyhound contact me after receiving notification from Panda to let me know that they couldn't accept it, that someone tried to cancel my service nothing! Would not recommend between the price and horrendous customer service over the years.

I connected with the online Chat customer service. My agent Alan was most helpful and I got all the information I required to start me off on using my brown bin for compostable. I checked what day the brown bin was collected (every 2 weeks, same day as the black bins) and also found out that you can use the compostable bags to secure the food waste but you can also leave the food into the bin directly without bags. Great to be able to download the flyer too to use as a reminder.

My name is Richard and I have been using Greyhound Household Recycling services for my bins collection almost a year and I could say something is stressful for us to get our trash collected but if we forgot to put it outside isn't they fault... In case, they forgot to collect it has been easier for me to arrange an extra collection in the next available day. Just contact them by chat and they will sort out your issue. I am a customer as hard it could sounds haha

Nearly getting killed by your driver this afternoon was not a pleasant experience. Are they qualified to be in control of those vehicles?

You realise they're not supposed to drive in bus lanes either?

Bin men were so good today, very heavy winds bins blown and they raced back to pick them all up. Always seem to be such hard working bunch of people. Never had an ounce of a problem - been with them for years

Signed up on the phones today, Great experience spoke to a guy called Dan great price on 19.50 per month

I have been a customer since they introduced the privatisation of the bin collection in Dublin. I have just checked my records and discovered that I've paid over €540 so far this year (in 10 months!). I hate to think what I've paid them over all the other years !!! I've checked online and I can get a 60kg waste collection per month for around €320 per year with no extra fees for the brown or green bins, elsewhere. The Greyhound website is useless for existing customers - no way of checking/changing price plans and no contact number or e-mail for customer service (only to report litter or problem with collections etc). Absolutely no reward or incentives for loyal customers. I left a message yesterday on their "virtual assistant" for them to contact me about cancelling my account but no contact yet. ( Update 21/10/24 - still no e-mail from them 5 days later).

I am a new customer with Greyhound Bin.. So put the bins always a day before. and for my surprise was that they didn't collect a Green Bin. and also when I call them? they told me that they will collect on the next collection - what is after 2 weeks.. OK? My Green bin is already Full (so I asked - can I put the other plastic in White Plastic Bags? to be collected? - the answer was NO) what very disappointed me... if we all working for a green life and for safe the Planet? and if is free of Charge? I think is good to Collect extra plastic - more then that in couple of weeks we will have Christmas and a lot of New Plastic and carton to Difference... SO DISAPOINTED (so they arrange a collection in 2 Days. See if that happens.

I'm very happy with Greyhound, I've been with them for over 3 years and I never had any issues except for the yearly price increase. Their customer care is pretty good as well.
I only wish they had a bin cleaning service as well.

Monthly fee went from €22 eur to €45 in the last 3 years. When the prices started to go up in 2022 they were saying it's due to fuel costs spike. The fuel prices dropped to their pre-war level now, and the general inflation rate is 15%, not 200% and yet greyhound keeps milking the loyal customers into oblivion.

I was charged for a bin lift but I did not have a bin out for collection that day. I telephoned my complaint and was promised a call back when it was rectified.
However nothing was corrected or no call back.
I now have no confidence in a company that acts like this so I will be cancelling your service. J Rooney

I wouldn’t recommend Greyhound as a provider. Being an existing customer, they do not give any promotions towards loyal existing customers and all promotions are only for new customers.

And when you want them to contact you back, even when you asked for their manager, they never contact you.

They forget about the existing customers and how to keep them.

Increasing prices several times over the last few years is understandable due to inflation but please don’t blame the latest increase on “operational costs” as you have mentioned in your latest email. It is just greed, plain and simple- profits are down due to the new recycling deposit return scheme. If this is the case (which it is) It’s difficult to see how you can justify a €3p/m hike on just one of your bin types (recycling) when compared to your previous similar increases covering all bin types. Is there a projected timeline when we can expect these hikes to be reversed after inflation is under control again? The least you can do when gouging your loyal customers is be honest with them.

DO NOT USE GREYHOUND FOR WASTE COLLECTION!! THEY ARE A DISGRACE OF A COMPANY AND DO NOT TREST THEIR CUSTOMERS WELL!

They refuse to cancel my account with them without paying a 45 euro sanitation and bin collection fee, when I asked to speak to management about this they hung up the phone on me and I haven't received a call back.

Direct debit cancellated and moved to another company with better customer service.

Collect your bins .

Changed to another provider, told 5 working days for collection ,well over the time frame now. Interagated why I was changing ,customer service rep was very unprofessional, seemed to take it personal I wanted to switch ,got very confrontational, had to tell him it wasn't an argument and to cancel ,I wanted to change and that was it,then told there was a charge. When a double payment was only taken out of my bank I would have been well in credit and the bins are empty. Extremely difficult to deal with.

No collection of black bin yesterday (Friday 24th) left out all day. Brown bin collected as normal early in the morning but no idea why my black bin wasn’t collected. No customer service over the weekend, no message to explain why. Black bin full to the brim, don’t know what to do with the next fortnights waste. Using this review service as the only way to contact Greyhound.

Constant increases in fees, but very silent as they do it! No notification to customer, be it email or post. Shocking behaviour from what’s supposed to be a legitimate company.
Sooner the better Dublin CC are directed to take back control and responsibility from these people.
The below reply is from their stock list! Who carried out this ‘Study’? One of the stake holders in this business of course.
Public Services need to take back control from these people l.

I recently ordered a midi skip with greyhound for €200 online to be collected after two days. However to my horror today they took just over €275 extra from my bank account, I had agreed to there terms and conditions by ticking a box which I presumed was like every other skip company I've ever used that if the skip advertised is say €200 then you pay €200, however greyhound charged me by weight even though the skip wasn't even full. Absolute rip off, after numerous phone calls I just kept being quoted there t&cs, I got no satisfaction from them.this was my fourth skip from various skip company's on my garden revamp and all of the other three company's just charged me what they advised with no issues, greyhound just happened to be supposedly cheaper for a midi skip that day when I was booking my last skip. Very very very very unhappy customer, I will never recommend or use them again Pat shortall