GLS Reviews 

as it is no surprise to you, they served their special plate once again, a nice hot lie with a side of bullshit, told me they tried delivering my package, no truck outside, no doorbell rung. don't use this service, just the fact that the only 5 star reviews here are by the same guy who apparently lives in the mountains of portugal with like 3 other people while somehow being named michael should give you an heads up already

GLS have never completed a delivery to us. The driver will lie and say you are not home and simply go to a drop off point. Even when you pay for home delivery you still have to go out of your way to collect your purchase

I am extremely dissatisfied with this company and sincerely hope I will never have to use their services again.

My package was not delivered to the address provided, but to a location approximately two hours away from me. However, the system showed the location as being close to me, which caused me to make several unnecessary trips, only to find out that the package was not actually there.

I repeatedly tried to contact customer service, but no one answered. After approximately 15 calls, someone finally answered and told me that the package had been sent to a different location and that the situation would be resolved.

However, two weeks have now passed, and the package still has not arrived. Even worse, no one has answered the phone since then.

An extremely frustrating experience, showing a complete lack of professionalism and communication. I do not recommend this company and will certainly never use their services again.

The classic: GLS claimed that I wasn't home - I was home, tracking the delivery van and waiting with enthusiasm for the doorbell. I literally watched the guy as he drove past my apartment and then lied that I wasn't home. Obviously, instead of dropping off my parcel at the GLS collection point that is right on my street, they delivered it far away such that I had to waste 45 minutes of my time recovering it.

From now on, if an online store uses GLS, I will buy from another online store.

0/10. Worst delivery ever

They claim the address is wrong, even tough other couriers deliver without a problem, then they ask me to come 500 km's away from the address to pick up from their warehouse in Madrid. DO NOT USE, HORIBBLE SERVICE.

Contact form not working, Parcel not recieved and no notification that it was even attempted.
Terrible professionalism and customer service.

First they claim that information is missing. After redirecting the package to a locker, they say three destination is not available... They don't reply to the phone. Completely unable to work.

I would not recommend this company to anyone. After weeks of trying unsuccessfully to contact them and understand why my order had not been delivered, the products were ultimately returned to the sender without any explanation. The lack of communication and customer support was extremely disappointing.

They deivered my package to a storage locker and never sent me the pin code to collect it. I have emailed support a dozen times and called and called. You shouldn't be allowed to operate a courier service with no support -

Amazon told me a parcel had arrived, but I received no notification via email or text as to the location of the pick up place. This was, of course, after they claimed that they had attempted delivery, which they never do. Contacted Amazon (which will merit its own disastrous review...) and they told me the parcel was still in Germany at first. I contacted the seller ((which will merit its own disastrous review...!), got no help, contacted Amazon 3 more times and then your customer service. Nobody has bothered to get back to me as of this morning. Last night, I found a letter in my mail box with the notification. Why on Earth do you use snail mail for this? If there is a way that I can avoid your services in the future, I most definitely will. P.S. Your customer form for contacting you is not working!

I am absolutely not impressed with your service in Portugal. I had a parcel shipped from Spain with delivery due last Monday. I was told delivery was attempted 3 times but the parcel had an incorrect address. (After the first attempt I used the more information section on your website and sent a google link to our address - but still didn’t receive my parcel). I finally said I’d pick the package up in Portimao - a 30 minute drive from me. I received an email with a QR code and a link to the pickup point. I clicked on the link and it took me to a shopping center in Portimao. The picture from the link said the company was Roadys. Roadys has been closed for some months. I tried to call GLS in Lisbon but couldn’t actually speak with anyone. I asked at all if the shops in the shopping center but nobody could help me. I walked all around the outside of the shopping center but couldn’t find anything. Then I did a search of Google and copied the address which took me to a different place 10 minutes away and was finally able to find the GLS office. I picked up my parcel which HAD MY CORRECT ADDRESS ON IT!!! DPD, FedEx, CTT can all find our house…which is on a regular street with the houses clearly numbered. Why can’t GLS.?

I am totally astounded how this company is still in business.
Who actually uses them as a delivery service when they actually don't deliver!! literally and in customer service. Speaking to them is actually impossible in fact you would without a doubt have more chance of locating aliens 10 million light years away who would defenitely arrive at your door quicker than GLS.

Zero stars. 45 days after tracking first appeared it is now not showing, never attempted delivery. Never replied to email queries about my package. So now I’m dealing with 2 useless customer service departments and already paid for something they never even tried to deliver. GLS you absolutely suck!

GLS Portugal is, by far, the worst courier service currently operating in the country.

This is now the third formal complaint I've submitted directly to the company, and it has achieved absolutely nothing. Despite being contracted to deliver parcels to my address, they repeatedly divert them to random collection points that I never selected. At this point, I'm genuinely starting to wonder if they deliberately choose the one that's furthest away.

What frustrates me most, however, is the blatant dishonesty.

Every single time, the tracking claims: "Delivery attempted – recipient unavailable." This time, it even went one step further:

"Delivery attempted – recipient unavailable."
"Second delivery attempt – recipient unavailable."

Both statements are false.

I am a full-time caregiver for a bedridden family member, which means there is always someone at home. No delivery was attempted. No doorbell rang. No knock. No phone call. Nothing.

If GLS simply admitted that the driver couldn't complete the route or that the parcel had to be redirected for operational reasons, I might not like it, but at least it would be honest, and I would respect it. Instead, they repeatedly fabricate failed delivery attempts to shift the responsibility onto the customer.

The poor service is bad enough. The dishonesty is what makes it unacceptable.

Read any other 1-star review. This is basically a repeat.

I question why they claim to be a delivery company, because they didn't. They were required to deliver my purchase to my invoice address. They dropped it off at a shop, I know not which one, but it's probably a 12km round trip - like last time.

"The parcel could not be delivered as the consignee was absent."
I was reading their website to track my parcel, on my laptop, at home, at the invoice address, when this lie was written.
No van, no car, no vehicle of any sort visited.
No phone call.
I had asked the seller to contact GLS before they took possession, based on previous experience with this pointless company.

Unless you are ordering insulin, don't collect your purchase.
My contract with the seller is that the item is delivered to the invoice address.
I shall not be collecting it. It's not insulin.

Two damaged shipments in one day – my experience with GLS Croatia

I am writing this review about GLS Croatia, not GLS in another country.
I run a small distillery and regularly ship glass bottles. I understand that accidents can happen in transport, but what happened here was unacceptable.
On the same day, I received two separate emails from GLS informing me that two different shipments had been damaged, with one bottle broken in each package.
Both shipments had been carefully packed using the original cardboard boxes, bubble wrap, additional tape, and an extra protective outer wrapping. Every package was clearly marked "Fragile".
GLS asked me whether I wanted the remaining bottles delivered or returned. I then followed their instructions and submitted two damage claims with all the required documentation.
A few days later, both claims were rejected. GLS stated that, based only on photographs, the packaging was not adequate according to their internal packaging requirements.
What disappoints me most is not only the damage itself, but the entire process:
Two separate shipments were damaged on the same day.
I was asked to submit damage claims.
After providing the requested documentation, both claims were rejected because the packaging was allegedly insufficient.
As a small business, every broken bottle means financial loss, additional shipping costs, wasted time, and an unhappy customer.
I have photographs of the damaged packages and the email correspondence documenting the entire process.
Unfortunately, based on my experience, I cannot recommend GLS Croatia for shipping fragile products.

Was supposed to receive my parcel yesterday. Today, it’s still missing. And one employee says it’s arrived, the other that it’s pendling somewhere.
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ZERO STARS. THE WORST CUSTOMER SERVICE AND THE WORST EXPERIENCE EVER - UNEXCEPTABLE AND TOTALLY DISAPPOINTING. NO WAY TO CONTACT THEM - THEY LIE ABOUT DELIVERY (I WAS AT HOME)!!! TOTAL DISGRACE - NO COMPANY SHOULD EVER WORK WITH THEM - EVER!

They send an email on 15/06 to confirm they could not deliver on 16/06 because nobody home?!?!! Duh! Nobody knows where my package is. Online sellers lose a lot of money and customers by chosing GLS. And on the opposite, amazon, ups and ctt work like a charm....