GLS EUROPE Reviews 

Global Lack of Service, that s the motto...

Avoid GLS! They are one of the worst parcel delivery companies. As several other have pointed out, GLS only notifies my that I can collect my parcel from ‘the ParcelShop’, but it is not mentioned anywhere, which parcel shop. Now the have a chat bot to answer questions, but cannot handle this question. I have delayed the start of my vacation to get the parcel, but I cannot get it.

I had a truly positive experience with GLS and wanted to share it. After placing an order, I realized that my delivery address was incorrect. GLS sent me an email letting me know that the parcel was on its way to my old address, so I immediately contacted customer support.

Carolina, from the Consumer Care team, answered my call — and she was absolutely wonderful. Kind, patient, and genuinely committed to helping, she resolved the issue in just a few minutes and made sure my parcel would be redirected to the correct address.

I’m very grateful for her professionalism and empathy. It’s reassuring to know that GLS has people like Carolina on their team, turning a stressful situation into something simple and easy to solve. Thank you, GLS, and thank you, Carolina, for the excellent support.

We ordered a portable air conditioner from Boulanger.fr, but the delivery experience was very disappointing - first time I've ever heard of GLS. The delivery person refused to bring the unit up to our first-floor apartment. My father is 80 years old and couldn't possibly carry it himself. There was no mention at the time of purchase that delivery would only be to the building entrance. This was very poor customer service, and we expected much better.

Parcel never received, apparently attempted delivery twice. No card through door, or emails with any information. Shame on Crocs for using such a poor courier.

Very poor service. Three weeks non notification nothing and they said that I need to give them an address in another region!!!!
They missed the concept of delivery

Absolute zero. 24/24 packages have now been delivered to a package shop instead of my home, with no way of contacting GLS to complain about this. I will never pick GLS for my business.

Absolutely terrible this company needs dissolved or nationalised, complete and utter travesty

They did not follow instructions for delivery. They left my package in a location I can't access. There is no way to talk to a human. The phone number is a auto recoding message. The email deletes once your done writing it and there is no actual customer service email or number. Temu should not work with this vendor if they look for customer satisfaction.

so I ordered something a while ago, and I was really excited to receive the package now I was at home and obviously since I was really excited I was waiting at the window to receive it and I saw the delivery driver. He didn’t even ring the doorbell. he didn’t even knock on my door. He just straight up, placed something in my mailbox. I started yelling at him saying that I was home, but he just didn’t care and he drove off and when I looked in the mailbox, there was a little paper saying that nobody was home that he tried to ring the doorbell that he knocked on the door that nobody was home and that I had to get my package at a pick up point that it’s not even close to where I live and I don’t even have my drivers license yet. and also today I ordered another thing and it was going to arrive today. Once again. I was waiting at the window. I’m very excited about my package whatever the driver did not even come. I was looking at the mail and they said that it’s gonna arrive between this and that hour so I was waiting and I also saw on the map that they were in the street where I live and the driver did not even stopped at my house. They just continue driving and they said once again in the mail that nobody was home that I had to pick it up at a pick up point like they don’t even bother to deliver it. They’re so lazy.

I reported the parcel locker malfunction three days ago. They had already been informed by other customers that the locker wasn't working. I called them again yesterday to check on the status, and apparently they were only supposed to send technicians yesterday because they had spent the previous two days—if not longer—trying to fix the issue remotely. It's now the third day, and I still can't access my package. No one is providing any updates, and their customer service has been extremely rude and unhelpful.
Croatia, Viškovo

Horrible service, my 500$+ package was not delivered, although the tracking page stated otherwise. The delivery driver most likely stole it, and now it's a big hassle to go through with the refunds and justice with the police. If you're a supplier, do not partner with GLS, better be with UPS or ANYTHING other than GLS.

I waited the entire day for my delivery. DLS agents repeatedly promised specific delivery times, then cut off parcel tracking, ignored calls and messages, and failed to deliver. I even had to discover myself that the courier had the wrong address on his map.

Despite multiple assurances, the courier simply ended his shift and left the parcel undelivered — during a situation that was extremely urgent for me. Their incompetence directly put my health at risk.

I strongly advise avoiding DLS.

Package picked up by GLS on the 10th June, no scans or update to the tracking after this and now they are claiming it was never picked up by GLS. No investigation, no redress, just claiming no responsibility. Absolute idiots, will never use them ever again.

I can’t get a zero but that is what they deserve. I’ve had 3 items due for delivery from different supplier and each time they have failed to deliver. I track the package but it’s suddenly says delivered when it hasn’t been. First time they said the items were LOST. The second I had to get my money back from the supplier and for the last package they just took it to a collection point in another town. They are the worst

they dont send emails/call if my package is comeing

At the time of delivery, I was just eating my dinner.
When I checked the website to see where my package was, I could see it was delivered 50 houses further….. Like WTF!!!!!

This must be the worst service I have ever encountered. Delays and failed "attempts" to deliver my package at home. At no point did you even try. Give me my money back.

GLS did NOT deliver my pack at the fixed date: they wrote "Wrong address" BUT hte address is correct and thay DID NOT PHONED ME!!!! So I asked them to try again, but the next day they wrote "The pack is in our store" (which one? then I managed to understand where: it is 100km far away from my home!!!): so they did NOT try again NOR phoned me. I wasted so much time to solve a problem they created: indeed I stayed at home 2 days to wait for them and I wasted additional time to look for them (email,m address...) and to contact the vendor etc: I wasted more than 12 hours! Now if I've to go to their store I'll waste 4 hours + oil costs. Worst than worst

They just keep failing to deliver and they don't even tell me why. It's unbelievable. They cannot be reached, customer service doesn't exist.