GoHenry Reviews 

12,126
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,290 reviews, reviewers had a great experience with this company. Customers find the mobile application incredibly useful for teaching children financial literacy, offering great parental controls, fun chore missions, and simple ways to monitor daily spending. Parents genuinely appreciate the clean card designs and how easy it is to quickly top up funds and send money to their kids. However, some customers also noted frustrating issues with restricted payment methods and difficulties transferring funds back to their main bank accounts. A few people also experienced slow app navigation, barriers when relatives tried to add money, and limitations preventing cards from connecting to digital wallets.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting how quick and easy the application is... See more

Application

Clients share positive opinions on app, noting that it is well designed, easy to use, and helpful for... See more

Payment

Consumers find payment methods to be frustrating, reporting unexpected charges and balance discrepancies in... See more

Product

People report positive experiences with the product, finding it to be a great way to introduce children to... See more

Value for money

Users describe positive interactions with value for money, noting that it provides great financial education... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My little girl wanted to have a card so that she could buy in the shops if she saw something she liked. She likes the idea of being a grown-up, and it will be good to teach her the importance of spend... See more

Company replied

Rated 4 out of 5 stars

Great experience for young kids and young teenagers for saving money and the able to use their own card on purchases and parents still have control over their usage and limits Keep up the good work... See more

Company replied

Rated 4 out of 5 stars

It’s a decent app and easy for kids to use but the charge is the down side. I imagine more established banks may provide a kids’ bank account free. Worth shopping around. I do like Henry’s card design... See more

Company replied

Rated 4 out of 5 stars

Used for the first time. Website slow between continue buttons. Only payment option is a credit card. I prefer other options eg PayPal, Apple Pay. as more secure

Company replied


Company details

  1. Alternative Financial Service
  2. ATM
  3. Bank
  4. Educational Institution
  5. Financial Institution
  6. Non-Bank Financial Service

About GoHenry

Written by the company

GoHenry is the UK’s #1 debit card & learning app for kids and teens, loved by over 2 million members worldwide.

Young people aged 6-18 can learn about earning, saving, and smart spending with features like automated pocket money, task lists, and gamified educational quizzes and videos. Then they can practise their skills in the real world with their own personalised debit card—all while parents watch and guide with flexible parental controls.

That’s why 92% of parents say their children are more money-confident since joining GoHenry.

Written by the company

Our Mission
We’re on a mission to help millions of kids be good with money.
The smart debit card for kids
Help your kids feel financially independent with a GoHenry kids' prepaid debit card—it's a great way for them to learn the value of money.
The debit card for teens
Money gets a glow-up with the GoHenry debit card and app made just for teens. Spend, save, earn, send money to friends—and more.

First Month Free

Try 30 days free and start learning instantly

Join Over 2 Million GoHenry Customers and Get Your First Month Free, With No Contract! Choose Where Your Kids Can Spend, Get Spending Alerts, & Create Savings Goals & Rewards.

Contact info

3.9

Great

TrustScore 4 out of 5

12K reviews

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3.9

All reviews

(12,126)

1,244 reviews in the last 12 months

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Rated 1 out of 5 stars

Opened isa saver account

Opened isa saver account, at the time few years back it was a good idea ( my son been using card). After few years when he no longer uses the card and account at all though about closing the account only to find out I can't do anything. Because maturity of the account would be in 2029 until then I'm really forced to keep this account open and obviously pay for it monthly not gaining anything which is absolutely ridiculous.

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful advice

September 6, 2026
Unprompted review
GoHenry logo

Reply from GoHenry

Hi Christian, thank you for your 5 star review. We really appreciate this. 😊

Rated 5 out of 5 stars

Quick and useful

Quick and useful

September 5, 2026
Unprompted review
GoHenry logo

Reply from GoHenry

Hi Dena, we really appreciate your positive feedback! We're glad to hear that you're finding our service quick and useful!

Rated 5 out of 5 stars

Very good little boy loves his bank…

Very good little boy loves his bank card an customer service are very helpful

August 29, 2026
GoHenry logo

Reply from GoHenry

Hi Demi, thanks for the review, we are really pleased to hear that you are enjoying GoHenry! Why not take advantage of our Refer a Friend scheme and earn £30 for each referral? Check it out here - https://uk.community.gohenry.com/s/article/gb-How-do-I-refer-a-friend-to-GoHenry 🙂

Rated 5 out of 5 stars

Great for learning children to save and…

Great for learning children to save and understand about money

September 3, 2026
GoHenry logo

Reply from GoHenry

Hi Marlyee, thank you so much for taking the time to leave us a 5* review! We're delighted to hear that GoHenry is a useful tool for financial education for your family 😊

Rated 5 out of 5 stars

Very good but expensive!

September 4, 2026
Unprompted review
GoHenry logo

Reply from GoHenry

Hi Violet, thanks for the review, we are glad to hear that you are enjoying GoHenry. We charge a small fee so we can keep building the best hands-on money experience for kids. We think it’s great value for what you get: https://blog.gohenry.com/uk/financial-education/your-gohenry-membership-fee/ 😀

Rated 5 out of 5 stars

A great service

Quick and efficient way to review and manage child’s spending. A great and easy way to encourage savings too!

September 4, 2026
Unprompted review
GoHenry logo

Reply from GoHenry

Thank you for your kind review, Rachel. It's great to hear that you are enjoying our service!

Rated 1 out of 5 stars

i’ve had this card since i was about…

i’ve had this card since i was about 12, i’m now 16 and it is terrible, doesn’t show u what money is being spent on so i keep getting random money taken out for something im not sure of,
dont recommend

September 3, 2026
Unprompted review
GoHenry logo

Reply from GoHenry

Hi Ela,

We appreciate you bringing your concerns to our attention. If you are finding that money is leaving your account unexpectedly, we recommend logging into your account and viewing your statement. Our app is specifically designed to provide you with full visibility over your money, making it easy to track all your spending and review your transaction history. This can be done using your child account login details.

You can navigate to your statement from the home page by selecting ‘Money’ at the bottom of the screen, then ‘Card’. If you have any concerns or questions regarding specific transactions, then we would like to investigate this with you as a priority. Our Customer Service Team is here to help 7 days a week. You or the parent account holder are able to contact us by either calling 0330 100 7676, emailing help@gohenry.co.uk, or joining a live chat.

We hope this information helps but please don’t hesitate to contact us if you need further assistance.

Kind regards,
Ella - GoHenry Supervisor

Rated 4 out of 5 stars

It just easy to use

It just easy to use. Works for my sons online purchases and has helped teach him about budgeting and money sense

September 2, 2026
Unprompted review
GoHenry logo

Reply from GoHenry

Thank you so much for your kind words and feedback! We're thrilled to hear that your son is enjoying his GoHenry card 😊

Rated 2 out of 5 stars

Additional payments required to top up…

Additional payments required to top up account disappointing

September 1, 2026
Unprompted review
GoHenry logo

Reply from GoHenry

Hi Michael, thank you for sharing your feedback with us. We completely understand wanting to get the most value out of your account, and we would love to help clarify how our top-up fees work.

If you are on our Everyday plan, your first parent wallet top-up each calendar month is completely free, and any subsequent card loads carry a 50p fee.

Alternatively, we also offer our Plus and Max plans, which include unlimited free card top-ups alongside other premium features. If you would like us to provide more information, please follow this link: https://bit.ly/3QoaVTl

Rated 5 out of 5 stars

Easy to useapp

August 26, 2026
GoHenry logo

Reply from GoHenry

Hello Mer! Thanks for the feedback, we really appreciate it 😊

Rated 5 out of 5 stars

Great way to teach your children…

Great way to teach your children responsibilities and understand work ethics. You do your chores you get pocket money. This also applies with pets. Brilliant

August 29, 2026
GoHenry logo

Reply from GoHenry

Hi Yolanda. Thank you for taking the time to leave us your 5-star review and feedback! We are pleased to hear that you are making the most of the tasks and allowances within the GoHenry app. Don’t forget to check out the Money Missions as well 😊

Rated 5 out of 5 stars

Everything was good

Everything was good

August 31, 2026
Unprompted review
GoHenry logo

Reply from GoHenry

Hi there, thank you for taking the time to leave a 5* review! We are pleased to hear that you are enjoying our service.😊

Rated 3 out of 5 stars

pretty reet

yall changed my pin and jus didn’t tell me lol. no way to find out but other than that yall chill. can still access through my face id

February 11, 2026
Unprompted review
GoHenry logo

Reply from GoHenry

Hi Eden! If your card has recently been replaced as lost or stolen, the new one will arrive with a new PIN number for security. If you are ever unsure of what your PIN is, your parent can retrieve it from the app at any time. If they have any issues with this, please get in touch with us by either giving us a call on 0330 100 7676, sending us an email to help@gohenry.co.uk or through our live chat service. We are open from 8am to 8pm, 7 days a week!

Rated 5 out of 5 stars

Amazing great to keep track of spending…

Amazing great to keep track of spending and easy to use and understand for a child it is very straightforward when transferring money or topping up etc... 5*

August 31, 2026
Unprompted review
GoHenry logo

Reply from GoHenry

Hi Suzanna! We're so grateful to hear that you're loving GoHenry 😊

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