Easy to join, designed to be hard to leave — but the fees are negotiable if you push. GoMo reels you in as the cheapest SIM in Switzerland, then makes leaving as painful as possible. Chat-onl... See more
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They keep adding to the bill international sms I've never sent. Chat support is a joke, they refuse to do anything. No answers by mail as well. Weak signal service, connection speed is also quite s... See more
Company replied
Pros: - Very cheap! Less than 10 CHF when competitors are charging 20 or more. Cons: - Reception is quite bad, no reception when underground. First time I have experienced this. It's very annoy... See more
Very predatory practices. A notice period. No option to cancel the subscription without having to go through a chat. Fee for cancellation is 199chf, this is absurd, might as well make it 10k chf then,... See more
Company replied
Company details
Written by the company
Warum soll ich zu GoMo wechseln? Mit GoMo profitierst du von unlimitierter 4G Geschwindigkeit mit 99% Abdeckung in der ganzen Schweiz. Unlimitierte Anrufe und SMS in der Schweiz für nur CHF 9.95 pro Monat. Profitiere von einem garantierten lebenslangen Preis! Du kannst bis zu 4 Abos (ohne Gerät) haben. Bestelle deine GoMo SIM-Karte und wir schicken sie dir zu. Dann einfach in dein Handy einlegen und schon kann es losgehen. Mit GoMo bist du an keine Bedingungen gebunden! Es gibt keine Mindestvertragslaufzeit und du kannst deine alte Nummer behalten oder eine neue nutzen. Das GoMo Abo ist momentan noch zum Preis von CHF 9.95 verfügbar. Aber beeil dich!
Contact info
Switzerland
- go-mo.ch
1.6
Bad
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 48 hours
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Worst experience with a phone company
Worst experience with a phone company, advertised rolling plan had a sneaky 3 month cancellation term in small print. I cancelled in time but they didn’t log the chat so when I realised and contacted them they added another 3 months on to my contract before cancelling. I asked them to make a complaint before paying the final invoice and they said I would receive and email, it’s been a month and heard nothing. Then to top it off they added a late payment fee!
March 17, 2026
Unprompted review
Reply from gomo.ch
Hello Jennifer, GoMo contracts have a notice period of 30 days to the end of the contract term. Your cancellation was registered correctly during your first contact regarding the termination and was processed in accordance with the applicable notice period. Therefore, no error could be identified. If you have any further questions, we are happy to assist you via chat. Greetings, Jessica
Go-mo.ch Mobile service providers are fraudsters
Go-mo.ch Mobile service providers: They are fraudsters, they say that they life long Aboriginal for 09.95 , changed it on their own. They have no support number or mail addresss. The only chat agent is not helpful and the person who comes on chat are very unfriendly and cut the conversation when they want .
If any benefit is given, if not given for the same price, then I should click to accept your benefit with additional tariffs. It was no benefit for me, your mail went to spam, I was overcharged, your support came very late, declined to refund, cut off the chat abruptly on me, so i now switched provider.
February 26, 2026
Unprompted review
Reply from gomo.ch
Hello Subathra, thank you for your review. When customers sign up for a specific price plan at a specific price, they generally keep this plan for life, as long as no changes are made to the tariff. When the new GoMo+ plan was introduced for new customers more than two years ago, we also wanted to give our existing customers the opportunity to benefit from this attractive offer. For this reason, we informed them by email and offered a simple one-click upgrade. A small group of GoMo customers appeared particularly suitable for GoMo+ based on their usage profile. For these customers, we therefore carried out a proactive upgrade to GoMo+. Of course, these customers also had the option to decline the upgrade with a single click. It was never our intention to cause frustration – on the contrary, our goal is always to provide the best possible customer experience. In your case, the upgrade was not declined and was therefore applied. You were informed in advance and had the option to remain on your previous plan. In the meantime, we can see that you were able to find a solution together with our customer service team. Kind regards, Jessica
Horrible experience
Just switched my existing phone number to GoMo. The activation was supposed to happen within 24 hours, but took several days. Internet speed, despite being advertised as "5G", is <3Mbit/s in Zurich. There is no way to reach customer support, given that no phone number is available and the chatbot is not capable to forward the conversation to a real agent. It seems like the only way to even have the chance to speak to a human is to leave a review on Trustpilot. Horrible experience so far.
March 9, 2026
Unprompted review
Reply from gomo.ch
Hello Lukas, we are sorry to read about your negative experience.
If a number porting request to GoMo is submitted when placing the order, we take care of sending this request to your current provider. However, the porting date is determined by the previous provider, and the contract is activated on that date. Unfortunately, we therefore have no influence over the porting date. We are also sorry to hear that you are experiencing difficulties with the network. While there is a chat bot, you can request to be connected to a member of our team if you wish. During our opening hours, the transfer to an agent works without any issues. We therefore kindly ask you to contact our customer service again via chat, which is available Monday to Friday from 9 am to 6 pm. Kind regards, Jessica
I would like to share my experience to…
I would like to share my experience to warn other customers.
I do not live in Switzerland and ordered a SIM card from GoMo only for the specific period during which I was going to stay in the country. Unfortunately, I never received the SIM card at the time it was needed. As a result, I was unable to activate or use the service during my stay.
Despite this, I later received payment reminders and a threat to transfer the case to a collection agency for CHF 309.55 for a service I never received or used.
I have formally disputed the charge and requested an investigation into the delivery of the SIM card. I find it unfair to be charged for a service that was never made available to me due to non-delivery.
I hope this situation can be resolved promptly and fairly. In the meantime, I advise potential customers — especially those who do not reside in Switzerland and need the service for a limited period — to proceed with caution.
I am still awaiting a written clarification and resolution.
September 3, 2025
Unprompted review
Reply from gomo.ch
Hi Maria, thank you very much for sharing your experience. We are sorry to hear that it has been a negative one. What was the reason why the SIM card could not be delivered? Once the online ID check has been successfully completed, we dispatch the SIM card as quickly as possible to the residential address you provided. Did you complete the ID check online? If the SIM card could not be delivered, the reason is likely not related to GoMo. The contract remains legally valid regardless, and charges therefore apply. You mentioned that your issue is still unresolved and that you are waiting for feedback. In any case, our team is available via chat from Monday to Friday, 9am to 6pm to help you. Kind regards, Jessica
Horrible service
No email, no phone number. Their chat does not work 99%of the time. Swiss quality... And before you answer my review saying everything is fine, like you always do, just conduct some thorough testing of your disfunctional system.
February 27, 2026
Unprompted review
Reply from gomo.ch
Hello, we’re sorry to read that you feel this way. At GoMo, customer support is exclusively provided via chat during the published opening hours, and the service is actively used by many customers every day. In some cases, access issues can occur if an outdated browser session is still open. Clearing the browser cache/history or refreshing the page usually resolves this immediately and allows a new chat request to be started. Kind regards, Jessica
Not happy at all and I won’t recommend…
Not happy at all and I won’t recommend it . Customer service really bad an big fees
February 11, 2026
Unprompted review
Reply from gomo.ch
Hi Eduardo, we’re sorry to hear that you’re not happy with your experience. Fees can appear if there are outstanding amounts or if contractual conditions were not met. If you have any questions or need help, you can reach us Monday to Friday from 09:00–18:00 via the chat, and we’ll be happy to assist you.
Best regards, Jessica
Terrible network, even worse contract terms
From the onset, I did not have good network coverage with the GoMo line which I got in 2024. I live in Rolle: I would have to place my phone in a specific spot in my house to get utmost 3 bars of network signal. When I would close the shutters, I would lose network entirely. When I would walk along the lake, I would lose network completely and get a 'Welcome to France' text. Needless to say, GoMo did not provide the services they claimed they would offer in compensation for the money they charged me monthly. In January 2026 the situation got worse. I hardly had internet during the day as it would drop every other moment, and in the evening, the network would fail completely, making it impossible for me to work from home. With looming deadlines, I decided to move to another provider, and the the provider stipulated that they would take care of the migration of the number. Lo and behold, a month later, I have received a bill from GoMo of CHF213, apparently a charge for ending my contract before the one month period. It is hilarious and absolutely pathetic. GoMo barely honoured their part of the contract and now charge me CHF 213 for choosing to leave? You were in breach before I ended this abusive relationship!!! Buyer beware! It is amazing how much these companies get away with at the expense of the client in the name of contracts. The atmosphere is mafia-like and is blatantly corrupt. Will you compensate me for the 2 years of terrible network or the payments I made despite the terrible service? Buyer beware!!!!
February 11, 2026
Unprompted review
Reply from gomo.ch
Hi Norah, we’re sorry to hear about your frustrations with the network. GoMo uses the excellent Salt mobile network, which has repeatedly been rated “outstanding” in the Connect mobile network tests. Salt continues to invest heavily in network development to offer the best possible experience, although brief interruptions or fluctuations cannot be fully avoided. GoMo contracts have a minimum duration of 30 days. After this period, contracts can be cancelled at any time with 30 days’ notice. In your case, the cancellation was not requested directly via our customer service, but through the porting of your number to another provider. With number porting, there are two options: Free option: the contract ends at the regular termination date in accordance with the notice period; the porting date is set by us. Paid option: you choose the porting date yourself. If this date does not comply with the contractual terms, a fee for early termination will apply. By signing the porting request, these conditions , including any applicable costs , are accepted.
It seems that your cancellation was submitted in a way that did not align with the natural contract end date, which is why an early termination fee was applied. We understand that this can be disappointing. All steps, however, were conducted according to the contract terms agreed at the start. Timely cancellation and correct porting information are the responsibility of the contract holder, and we processed the porting based on the request you submitted. We regret that you decided to end your contract and wish you all the best. If you have any further questions, feel free to reach out via the GoMo chat support Monday to Friday, 09:00–18:00, and we’ll be happy to help. Best regards, Jessica
I had a very bad experience when trying…
I had a very bad experience when trying to close my account. I still receive invoices even though all my invoices were already paid. The customer service is really poor.
Honestly, it was a terrible experience. It was impossible to stop my contract and the invoices, even though I am no longer a customer. I would not recommend this company to anyone. Please stay away.
February 11, 2026
Unprompted review
Reply from gomo.ch
Hi, we're sorry to hear that you’re unhappy with your experience. Invoices can still appear if there are outstanding amounts from previous months, and we understand this can be frustrating. If you have any questions or need help, you can reach us Monday to Friday from 09:00 to 18:00 via the chat. We’ll be happy to assist you there.
Best regards, Jessica
No support, lots of hidden fees and no service
Takes hours to get customer support, additional fees with no reasons, double billing, advertisements says " can terminate your account at any time", and got 250 CHF fees for early termination, as over 3 months of subscription for my son, I paid over 200 CHF in various fees, excluding the early termination fees (so about 450 CHF in total)-
AVOID. A hidden Scam
Simply avoid. Will cost you
February 9, 2026
Unprompted review
Reply from gomo.ch
Hi Patrick, thank you for your feedback. We’re sorry to hear that you’re dissatisfied. In general, additional costs only occur if services are used that are not included in your subscription, or for example if reminder fees or other service charges apply. The fee for an early contract termination is only charged if the contract is ended before the agreed terms. GoMo contracts have a minimum contract term of 30 days. After this minimum contract term has expired, they can be terminated at any time with 30 days' notice to the end of the contract. In your online customer account, all invoices are available as PDFs, showing all details, and can be accessed at any time. Our customer service team is available Monday to Friday from 09:00 to 18:00 via chat and happy to assist you. We regret that you decided to end your contract and wish you all the best for the future. Kind regards,
Jessica
Poor network coverage at home…
Poor network coverage at home (reasonable I am in the countryside). However its a bit rich to charge two months to cancel the contract even though their SIM is unusable.
February 9, 2026
Unprompted review
Reply from gomo.ch
Hello, we’re very sorry to hear about the difficulties you experienced with the network. GoMo uses the Salt mobile network, which has been rated “outstanding” multiple times in succession in the connect mobile network test. Salt continuously invests in the further development and expansion of its network to provide customers with the best possible experience. We regret that your personal experience did not reflect this and acknowledge that, unfortunately, temporary disruptions can occur in certain locations. We respect your decision to end your contract and wish you all the best for the future. Kind regards, Jessica
Unresponsive customer service is a…
Unresponsive customer service is a dirty and unacceptable network.
When you try to cancel your SIM card contract, most of the time no one answers and the chat doesn't work.
February 2, 2026
Unprompted review
Reply from gomo.ch
Hello Hussain, thank you for your feedback. It is correct that cancellations can only be requested via chat. However, it is not correct that our customer service is unavailable. Our customer service is available via chat from Monday to Friday from 9 a.m. to 6 p.m at https://www.go-mo.ch/en/.
Kind regards, Jessica
Worst experience ever.
Worst experience ever.
My wive wanted to change her number to a go-mo offer (19.95 CHF flat for Switzerland, which seemed like a good offer) and never received the SIM card.
In the meantime, the up-to-date Sim card provider received the request to change the provider and informed us that the contract was not correctly filled out since I did it for her and recommended to us to terminate the new contract as soon as possible. So, we did thru the chat. They asked if we want to terminate it immediately and I responded yes. Not knowing this has a hefty fine with it.
The next bill I received from go-mo was 199.95 + the outstanding balance 19.95 CHF of the never used 1 Month of "usage" the 199.95 CHF are a fail-save they put in their AGB's to get their money's worth for people who do not read the whole document for the minimum contract duration which is 30 days. If you cancel your subscription earlier than that they will charge you with 219.90 CHF
I found this information after 2 month of talking to them, right before they would send me a payment reminder which also costs extra.
If you want to talk to an actual person, you need to request it specifically with: "can I please talk to your customer service". Otherwise you are talking to an AI.
January 21, 2026
Unprompted review
Reply from gomo.ch
Hello Chris, thank you very much for your review. We are sorry to read that you have had a negative experience. From your review, we understand that the contract was taken out in your name, while your wife’s phone number was intended to be ported to GoMo. The porting form is automatically completed with the details of the contract holder. For this reason, the porting request was initially rejected by the current provider.
However, this is not a valid reason for terminating the contract. As a rule, we inform you about the rejection and simply ask you to complete a new porting form, this time using the details of the person under whose name the number is registered with the current provider. If you nevertheless decide to cancel the contract because you have changed your mind, an immediate termination fee will apply. This is due to the fact that the agreed minimum contract period and notice period have not been respected and that a contractual commitment was entered into with us. This is in accordance with the contractual terms and conditions that you accepted when signing up. We nevertheless hope to welcome you again as a GoMo customer in the future. Kind regards, Jessica
I do NOT recommend this service.
I signed up with GoMo and did the ID check, but the service never worked. I never received a SIM card and never managed to use the service at all, even when I was still in Switzerland.
On 24/11, I got an email from GoMo saying that my SIM card couldn’t be delivered and, because of that, my contract would be cancelled without any fees.
Fast forward a few months, and they’re still contacting me asking for money. On top of that, they even told me that if I cancel, I’d have to pay an early termination fee of CHF 199.95. That’s honestly ridiculous, considering I never received a SIM, never had a working service, and already had written confirmation that the contract was cancelled with no costs.
Dealing with customer support has been extremely frustrating - lots of copy-paste answers about terms and conditions, and even chats being closed without actually solving anything.
Overall, a really bad experience from start to finish.
I do not recommend GoMo to anyone.
January 14, 2026
Unprompted review
Reply from gomo.ch
Hi Fabiana, thank you for your feedback. We are sorry to hear that you are dissatisfied. You signed up for the GoMo contract on 26/10/2025, thereby entering into a binding agreement with us. After signing the contract, every customer is asked to complete an identity check to verify their identity. You successfully completed this check, and the SIM card was sent to you on 30/10/2025. Unfortunately, it was returned to us because the address you provided was reportedly incorrect and you could not be reached there. Therefore, no error occurred on GoMo’s part. We then contacted you several times via email and made multiple attempts to deliver the SIM card but unfortunately without any response from you. We also have no record of an email confirming that the contract was cancelled without charge. As such, GoMo bears no responsibility, and the contract is legally valid. Any cancellation is therefore subject to the fees agreed in the contract. If you have changed your mind, we regret this; however, the contract remains valid, and the contractual conditions for cancellation apply. As far as we can see from our system, a solution has now been found. Kind regards, Jessica
This company is a scam
This company is a scam. Its the worst of the worst. Zero customer service. Inflatable random made up charges. The entire operation must be abolished. I hope they all burn in hell for all eternity.
January 10, 2026
Unprompted review
I have had a very disappointing…
I have had a very disappointing experience with Gomo Switzerland. I signed up while comparing providers, received the SIM card, and immediately canceled the contract on 11.10.2025—the same day—after reading concerning reviews. I acted within the allowed cancellation period and even received confirmation from your customer care representative (Nancy) that my contract was canceled and all bills voided. The SIM was never activated or used.
Despite this, I started receiving bills and now even fines and summons. This is unacceptable. After the first bill, I tried contacting customer care at least 10 times—no response. I emailed, provided proof of cancellation, and explained the situation, but chats were abruptly ended without resolution.
Why should I pay for services I never used, especially after your employee confirmed I owe nothing? My account number is 60814687. For two months, I’ve been trying to resolve this, but Gomo’s fully digital approach seems to mean zero accountability. When customers cannot reach a real person and are harassed with unjust charges, it damages your brand severely.
I urge Gomo’s management to review this case and stop these unfair practices. I will not pay for services I never used, nor for fines that are completely unjustified. Please resolve this immediately.
January 5, 2026
Unprompted review
Reply from gomo.ch
Hi Deepu, thank you for your feedback. We are sorry to hear that you are so dissatisfied. GoMo contracts can only be concluded online by the customer themselves. You signed the contract in September 2025, thereby entering into an obligation with us. This is not just a matter of comparing providers, as you finalised an order and there is no right of withdrawal applicable in this case. You also received a copy of the contract by email. After the contract is concluded, every customer is asked to complete an identity verification to confirm their identity. This verification can easily be done online by scanning your ID and your face. If the verification is not completed online within the specified timeframe, it must be done upon delivery of the SIM card by post. You successfully completed the ID check via the post, and the SIM card was delivered to you. We are sorry that you changed your mind based on the reviews. However, the contract is legally valid, and therefore the relevant contractual terms apply for termination. The service was made available to you. The contract was terminated in December according to your request and the contractually agreed notice period. There is also no confirmation on our part that no invoices are due. The invoices up to the end of the contract must still be paid. We note that you have contacted Customer Service very frequently, who have always provided you with all information and are always available to assist you. Kind regards, Jessica
GOMO SCAM! WORST EVER
I made sure I payed my bills on time but on two instances I missed them. I payed back fully both times within a reasonable timeframe. Out of nowhere from paying 16.80 I ended up with a bill of 58 twice. Their chat support service is obsolete and they behave very unprofessional. They cut you off and they won’t answer to your questions and even close the chat on you when you request a manager. And they know who to do this to. Now I tried to request a manger because she said she had to close the window for me to request one but I tried to open a new chat and it said I reached my limit for today… are you serious? I have all payments I made and everything is recorded. They are professional scammers. Not the first time a Swiss cellphone company tries to steal from me. They usually end up getting nothing…
December 29, 2025
Unprompted review
Reply from gomo.ch
Hello Anthony. I have forwarded your request to the billing department. You will be contacted by e-mail. Best regards, Martin
Very predatory practices
Very predatory practices. A notice period. No option to cancel the subscription without having to go through a chat. Fee for cancellation is 199chf, this is absurd, might as well make it 10k chf then, or 1M chf even. The worst provider option on the market. They even lie about the "unlimited" internet. The only positive, somewhat, is the chat itself, where the operators reply quite ok.
December 29, 2025
Unprompted review
Reply from gomo.ch
Hello Lukas, I am sorry to hear that you are dissatisfied. However, I do not understand what you mean by “they even lie about the unlimited internet”. Could you please clarify this for me? Br, Martin
The company feels very shady.
The company feels very shady.
In more than a case I didn't get the email with the invoices which caused me to skip the payment for that given month and getting charged extra, simple solution to cash in more money?
On top of that is virtually impossible to cancel a subscription: they ask to contact the support which works ONLY via chat which gets CONTINOUSLY STUCK.
I am close to write an official letter to BAKOM and ComCom....
December 11, 2025
Unprompted review
Reply from gomo.ch
Hello Daniel, sorry to hear about this situation. If the e-mail address is correct, you should receive your invoice without any problem. Have you checked your Spam box? It can happen that your invoice is received there. Customer service by chat is available Monday to Friday from 9am to 5.45pm. What do you mean by it gets blocked? All you have to do is mention ‘cancellation’ and the chat will be transferred directly to an agent.
If you have any problems, please don't hesitate to send us a screenshot of any error message to socialmedia@go-mo.ch. Martin
I ordered and paid for the sim card
I ordered and paid for the sim card, it arrived and when I put it in it did not work. I contacted them, but their working hours are not at all convenient when you work. When I eventually got hold of them they were incredibly slow and unhelpful.
December 9, 2025
Unprompted review
Reply from gomo.ch
Hello Mark, could it be that when you placed your order, you chose to port your number to GoMo and the SIM card is not yet working because the porting has not yet taken place? Our customer service is available to all customers from Monday to Friday, 9 a.m. to 6 p.m., so we offer our customers a wide window of time to contact us. Please send me your order number by email to socialmedia@go-mo.ch and we will be happy to check it for you. Greetings, Jessica
How can you send bill to an address…
How can you send bill to an address just because you have a name and a fake id number without valid identification was performed? in that way I can create 1000 emails and give one gomo bill to the whole neighbourhood!! Well done GOMO
October 10, 2025
Unprompted review
Reply from gomo.ch
Hi Yorgos, Thank you for your feedback. We are sorry that you are so dissatisfied. GoMo contracts can only be concluded online by the customer themselves. After concluding the contract, each customer is asked to perform an identity check to confirm their identity. This check can be done easily online by scanning your ID and your face. If the identity check is not performed online within the specified period, it must be done when the SIM card is delivered by post. From this date onwards, the order is considered active, but we will continue to monitor the tracking number. If the SIM card is not delivered, it will be returned to us and we will contact the customer. If you suspect that your data has been misused to conclude a contract online, please contact our customer service via chat at https://www.go-mo.ch/en/contact.html, who will be happy to help you with your enquiry. Kind regards, Jessica
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