We can send money from individual to individual free of charge using Twint but Salt charges just about CHF12 per year to use this feature. The only way around it is to have them automatically deduct t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My mobile subscription is about to expire. They started calling me months in advance. I told them I do not want to continue with Salt. They keep on calling! Almost every other day I get a call from Sa... See more
Company replied
Scammy, both overtly and not. 1. Before signing the contract, we asked the agent, whether Salt is active in the EU. He confirmed. Only when travelling in the Baltics and getting hit by daily charges... See more
Company replied
Curious interpretation of unlimited... I was using my Salt account in France. Received an SMS : Data unlimited, SMS unlimited, so on so forth. Everything "unlimited". Got a day after a first message... See more
Company replied
Company details
Written by the company
Salt is a Swiss telecommunications provider which owns and operates an extensive, high-quality mobile telecommunications network. With Start, Basic, Swiss, Europe, World, Young and Surf, Salt offers a comprehensive portfolio of personal, straightforward and efficient mobile flat rate subscriptions. At up to 1 Gbps and no extra costs, Salt customers can surf on the fastest available internet connection (4G+) –without any speed limitation. Salt’s ultra-fast 4G+ network covers over 55% of the Swiss population and its 4G network covers even 99%.Thanks to its ultrafast broadband solution called Salt Home, Salt provides a unique triple play service, which for the first time in Switzerland takes full advantage of the optical fiber technology by means of symmetrical date transmission rates of up to 10 Gbit/s. Salt Home can be combined in an gainful way with Salt’s powerful mobile flat rate subscriptions. Salt in figures: 1,286,600 postpaid customers (as of 30.09.2020), 103Salt Stores and 4G coverage of 99% of Switzerland’s population.
Contact info
Rue du Caudray 4, 1020, Renens, Switzerland
- socialmedia@salt.ch
- salt.ch
1.2
Bad
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Salt keeps calling
My mobile subscription is about to expire. They started calling me months in advance. I told them I do not want to continue with Salt. They keep on calling! Almost every other day I get a call from Salt. I very clearly communicated this is getting out of control and I do not want them to call me. But yet they keep on calling! This is harassment.
July 14, 2026
Unprompted review
Reply from Salt Mobile
Hello, We are sorry to hear that you have had this experience and understand your frustration. We would like to look into this matter and check your request regarding the calls you have received. If you would like us to review your case, please send us an email at socialmedia@salt.ch with your phone number and any further details. We will be happy to investigate the situation. Kind regards, Nimrod
HORROR
I have a lot to say about them, but I will say just that you should not collaborate with them if you want to have a peaceful life.
July 12, 2026
Unprompted review
Reply from Salt Mobile
We’re sorry to hear that you’ve had such a negative experience with Salt. We take feedback from our customers seriously and would like to better understand what happened. If you would like us to look into your situation, please send us an email at socialmedia@salt.ch with your details and a brief description of your concerns. Kind regards Nimrod
Spaming even after declaring that i am…
Spaming even after declaring that i am not interested in their offers over mutiple
numbers and channels.
July 7, 2026
Unprompted review
Reply from Salt Mobile
Hi, thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it can be to receive communications you no longer wish to receive. Please send us a private message or an email to socialmedia@salt.ch with your contact details (such as your phone number or customer number), and we'll be happy to review your marketing preferences and help resolve this issue as quickly as possible.
If you're not a Salt customer, you can also submit your contact details via our opt-out form to stop receiving marketing communications: https://www.salt.ch/en/opt-out.
Kind regards,
Anic
Disaster
Absolute disaster of a customer service team, borderline fraudulent cancellation policy, and completely unusable TV service
March 13, 2026
Unprompted review
Reply from Salt Mobile
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with Salt has not met your expectations.
We would be happy to review your situation and see how we can assist you. Please send us your contact details and the details of your request by email to socialmedia@salt.ch. To help us identify your case more quickly, please also include your Trustpilot username in your message.
We will gladly look into your case or forward it to our specialists if necessary.
Kind regards,
Anic
Scammy
Scammy, both overtly and not.
1. Before signing the contract, we asked the agent, whether Salt is active in the EU. He confirmed. Only when travelling in the Baltics and getting hit by daily charges we found out the plan did not include all EU members
2. 'Payment processing fee' when paying online. This was added about a year ago. They make it difficult to pay through other means, the fee is pure money grab. We have not yet encountered other Swiss companies doing that
July 5, 2026
Unprompted review
Reply from Salt Mobile
Hello,
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience with Salt has not met your expectations.
Regarding the roaming services, we would be happy to review your case in more detail. Please send us your contact details and the details of your request by email to socialmedia@salt.ch. In your message, please also include your Trustpilot username so that we can identify your case more quickly. We will gladly review your situation or forward your request to our specialists if necessary.
Regarding online payments, we would like to clarify that for immediate online payments made via My Account or MySalt using TWINT, Visa/Mastercard, Google Pay, Apple Pay, Samsung Pay, or Postcard, a fee of CHF 0.95 is charged due to the transaction costs involved.
However, several free payment methods are available:
LSV Bank / PostFinance: Processed on the invoice due date – CHF 0.-
LSV online payment methods via credit card or TWINT: Processed on the invoice due date – CHF 0.-
eBill: CHF 0.-
E-banking: CHF 0.-
We hope this information is helpful and we look forward to assisting you with your request. BR, Anic
We can send money from individual to…
We can send money from individual to individual free of charge using Twint but Salt charges just about CHF12 per year to use this feature. The only way around it is to have them automatically deduct the money from your account. This is on top of all the other valid reasons people have already given here as to why they get 1 star.
July 4, 2026
Unprompted review
Reply from Salt Mobile
Thank you for your feedback. We are sorry that these fees have caused inconvenience.
For immediate online payments made via My Account or MySalt using TWINT, Visa/Mastercard, Google Pay, Apple Pay, Samsung Pay, or Postcard, a fee of CHF 0.95 is charged due to the transaction costs involved.
However, there are several free payment options available where no fee applies:
LSV Bank / PostFinance: Payment is processed on the invoice due date – CHF 0.-
LSV online payment methods via credit card or TWINT: Processed on the invoice due date – CHF 0.-
eBill: CHF 0.-
E-banking: CHF 0.-
We understand that additional fees can be frustrating, and we hope these alternatives will be helpful. Cheers, Anic
I have a salt home internet and during…
I have a salt home internet and during the outage of salt it stopped functioning since May 15th. After that I was asked to change the Fibre which didnt work- asked to change my box. Which happened in June 22nd. It was working- then I had to switch it to another cable- then again back to zero stopped working. Now I have to start from the beginning changing the cable. Today is July 4th since May I've been paying for salt home without internet- how irony is that. I ve been to 5 times to salt stores and spent over 2 months for this nonsense service.
July 4, 2026
Unprompted review
Reply from Salt Mobile
Dear Customer,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused by the ongoing issues with your Salt Home Internet service.
We would be happy to review your case in more detail and, if necessary, forward it to our specialists so they can contact you directly. Please send us an email at socialmedia@salt.ch with your account details and a brief description of your issue. To help us locate your case more quickly, please also include your Trustpilot username in your email.
Thank you in advance, and we look forward to assisting you.
Kind regards,
Anic
Stay away from Salt home!
Switched from Sunrise to Salt home. Worst. Decision. Ever!
No possibility to forward in a program you've already watched half of. So if you pause the program to go back to it later, it will often"forget" where you were, and you have to watch everything from the start once again. It's so incredibly bad and stupid that I'm flabbergasted. Stay away from Salt!
June 28, 2026
Unprompted review
Curious interpretation of unlimited...
Curious interpretation of unlimited...
I was using my Salt account in France. Received an SMS : Data unlimited, SMS unlimited, so on so forth. Everything "unlimited". Got a day after a first message : "Please note that you are using a high volumeof roaming data. If your traffic continues your data roaming speed will be limited.".. and a 3 hours later : "Please note that data roaming speed was limited due to high volume of traffic used. You may buy data package that restore..."
Looks like false advertisement to me. I definitely don't recommend.
April 26, 2026
Unprompted review
Reply from Salt Mobile
Hello Thank you for your feedback. Usage abroad depends on the respective mobile plan and the included high-speed data allowance. Once the included high-speed data volume has been used up, the speed may be reduced depending on the tariff. In this case, it is possible to purchase additional data packages in order to continue browsing at higher speed. If you would like us to review your specific case in detail, please feel free to contact us at 0800 780 100, so we can explain your plan conditions in detail. Kind regards Nimrod
I have been a Salt customer for more…
I have been a Salt customer for more than 10 years. Unfortunately, my recent experience has been very disappointing.
My contract was renewed automatically, and when I requested cancellation, I was charged around CHF 420 in early termination fees.
Although Salt later granted me a partial compensation, I am still disappointed with how my case was handled and with the lack of clarity regarding the automatic renewal process.
I recommend that customers carefully check the renewal and cancellation conditions before signing or renewing a contract with Salt.
June 9, 2026
Unprompted review
Reply from Salt Mobile
Hello, thank you very much for your review. We are sorry to hear that you decided to terminate your contract with us after so many years. Contracts with a 24-month minimum term can be terminated by giving 60 days' notice before the end of the contract term. If notice is submitted within this period, the contract will end at the end of the term without any additional charges. If the contract is neither renewed nor terminated in due time, it is automatically extended by 30 days, and the 60-day notice period continues to apply.
Apparently, in your case, the termination request was not submitted before the end of the minimum contract term. As a result, an early termination fee was charged in accordance with the contractual terms and conditions. We understand that this situation may be disappointing. However, all steps were carried out in accordance with the terms and conditions agreed upon at the beginning of the contract. It is the responsibility of the contract holder to submit the termination request within the applicable notice period. We regret your decision to terminate your contract and wish you all the best for the future. Kind regards, Sarah
They sold me abonnements and stuff they…
They sold me abonnements and stuff they did not mention in the phonecall...absolute abuse
June 8, 2026
Unprompted review
Reply from Salt Mobile
Hello Michael, thank you for sharing your experience. Customer satisfaction is our top priority. We highly value transparent and detailed advice and regret that your experience does not reflect the standards we strive for. Please do not hesitate to send us an email with all the details of the issue and the contract number concerned to socialmedia@salt.ch. We will be happy to look into the matter with you. Best regards, Sarah
Termination of contract
Although our contract is expiring, I have troubles to terminate it. We have 3 numbers / contract in our family and we want to terminate the contract after using it for 2 years (full contract duration), but apparently it is a mission imposible. Also in the last few months we had hundreds of calls from Salt and dozens of house visits asking us to prolong the contract. Stay away from Salt please!
June 5, 2026
Unprompted review
Reply from Salt Mobile
Hello Branislav, thank you for your review. We are sorry to hear that you have terminated your contracts with us and are not satisfied. According to the information we have, your contracts have already been terminated and you have also received written confirmation. If you no longer wish to receive marketing calls, you can simply deactivate them in your customer account at any time. We wish you all the best for the future. Kind regards, Sarah
Pire partenaire commercial / Worst business partner
*English below*
Salt est l’un des pires partenaires commerciaux avec lesquels j’ai eu affaire. Ils essaient de vous faire payer et de vous coincer autant qu’ils le peuvent avec des contrats de deux ans que vous ne pouvez renouveler que pendant une fenêtre de quelques mois. Ils diront naturellement que c'est inscrit dans le contrat, ce qui n'est pas le problème ici. Le problème est qu'ils ne s'intéressent pas à l'expérience du client; c'est eux contre vous.
De plus, vous ne pouvez pas résilier votre contrat en ligne, mais uniquement par téléphone, ce qui vous oblige à attendre longtemps. Leurs employés francophones dans les centres d’appels situés hors de Suisse sont très désagréables au téléphone. Une entreprise avec un service client aussi mauvais et des tarifs aussi élevés ne survivrait jamais sur un marché réellement concurrentiel :)
**
Salt is one the worst business partners I dealt with. Their interface to manage one's account is very bad – it's the most complicated subscription to pay. They try to rip you off as much as they can with 2-years-contracts that you can only renew within a window of a few months. Moreover, you cannot terminate your contract online, but only by phone which makes you wait for a long time. Their French speaking employees in the call-centers (from outside in Switzerland) are very unfriendly on the phone. A company with such bad customer services and that expensive would never survive on a market with true competition :)
February 18, 2026
Unprompted review
Reply from Salt Mobile
Bonjour Jérémie, merci d’avoir pris le temps de partager votre expérience avec nous. Nous sommes désolés d’apprendre que celle-ci a été négative. Nous proposons différentes offres et différents contrats, permettant à chacun de choisir la durée d’engagement qui correspond le mieux à ses besoins. Ce choix est entièrement libre. La durée d’engagement ainsi que l’ensemble des conditions contractuelles, telles que le délai de résiliation, figurent clairement dans le contrat. Il est correct que la résiliation du contrat doit être effectuée par téléphone. Nous regrettons sincèrement si vous avez dû faire face à un temps d’attente important lors de cette démarche. La satisfaction de nos clients est essentielle pour nous. C’est pourquoi nous nous efforçons en permanence d’offrir la meilleure qualité possible, que ce soit en matière de service, de rapport qualité-prix ou encore de couverture réseau. Nous travaillons chaque jour afin de proposer la meilleure expérience possible à nos clients. Nous sommes reconnaissants pour chaque retour qui contribue à notre amélioration continue et espérons avoir l’occasion de vous accueillir à nouveau parmi les clients Salt à l’avenir. Meilleures salutations, Sarah
Unilaterally changing what I ordered
On 29 May I purchased a travel pack for 365 days which was for 3gb of data for 365 days with no calls and the cost was 39.95. Ridiculous but what can you do. There were no packs for 1 week or 1 month available. I left Switzerland on 29 May. Until 1 June my additional data pack registered correctly. Salt changed that on 1 June to a 2gb data and 60 minutes call for 365 days in South Africa only (not travel zone) and added an additional 10CHF. This is typically Salt, but appalling, even for them. Now there are packs for 1 week and I would have chosen that if I had the choice. They changed their packs on 1 June and unilaterally assigned me one I did not order.
June 4, 2026
Unprompted review
Reply from Salt Mobile
Hello, thank you for your review. We’re sorry to hear that you’ve had a negative experience. It is correct that there was a change to our roaming offer on 1 June 2026. However, we’d like to point out that even before this change, there were data packages available that were valid for just 30 days. We offer a range of data packages, and each customer can decide which one best suits their needs. Please feel free to contact us by phone on 0800 700 700 so we can discuss this together. Kind regards, Sarah
I wish I knew how useless they are
I wish I knew how useless they are, also online and in store. I wish I could read all the reviews here before. They dont solve any problem. I was in Swisscom and I said okey lets try Salt but I cannot wait until my contract with those useless idiots finish. Don’t ever buy any offer or something from this company
June 3, 2026
Unprompted review
Reply from Salt Mobile
Hello Jeton, we’re sorry to hear that you’re experiencing difficulties with our service. Your enquiry has already been forwarded to the relevant department, which is currently awaiting your response. Please reply to the email and provide us with all the necessary information so that your enquiry can be processed and resolved quickly. Kind regards, Sarah
Thieves
Permanently moved out of Switzerland. I was charged to cancel the contract (ok) and told that I would receive the final bill at some point. I quickly replied to inform them to email the invoice to me, because (1) I’d lost access to their online portal, (2) the bank account where I received the eBill got closed.
A month later I receive the bill by mail with a surcharge because I failed to paid the final invoice. The one I never received. When I contacted them by phone, I was recommended to write this up by email, my request being to cancel the surcharge, because I had not received the invoice: I did not disagree with the severance fee.
I received another letter with the reminder to pay invoice and surcharge.
Not going to call again, I’m tired of incompetence.
May 1, 2026
Unprompted review
Reply from Salt Mobile
Hello, we’re sorry to hear that you’re so dissatisfied. Normally, you should have received the final invoice via your chosen delivery method – in your case, by email – just as you later received the invoice including the reminder charges. Please send us us the number and a description of the issue to socialmedia@salt.ch, and we’ll look into the matter together. Greetings, Sarah
Leaving the country doesn't allow you to end a contract
I understood that I could cancel my contract if I were to leave Switzerland mid contract - but that was not possible so I had to carry on paying for a Swiss mobile contract when I lived abroad for more than a year.
April 1, 2026
Unprompted review
Reply from Salt Mobile
Hello Kerry, thank you for your feedback. We are sorry to lose you as a customer. We understand r your frustration. However, the decision to move is, contractually speaking, a unilateral decision, which means that the continuation of the contract for the originally agreed term can unfortunately no longer be guaranteed, and fees will therefore be incurred. If you have any further questions on this matter, we are happy to assist you. Greetings, Sarah
don't go with salt
don't go with salt, it's kind of shit. honestly I wouldn't recomend it
May 16, 2026
Unprompted review
Illegal Throttling
After years of being their client, they started severely throttling roaming after 5GB. When I say "severely", I mean data rates so low I couldn't even use Whatsapp. When I confronted them about it, they tried to gaslight me by pretending that it was official policy since COVID. But it wasn't. I travel extensively as a videographer and routinely would go over the 5GB cutoff. Furthermore, my contracts never mentioned any provision of such a policy.
After changing providers, they sent me a bogus CHF 700 early termination bill too.
All-in-all a horrible experience. It's a company run by greedy snakes hell-bent on enshittification.
May 15, 2026
Unprompted review
Terrible company!!
Terrible company!!! poor network coverage and will slam you with high monthly bill if you don’t cancel your contract in time. No warning to what you will pay when your special offer ends. No warning that you need to end your contract in 60 days. It is probably somewhere in the contract but unfortunately people forget after two years. With terrible tactics like this no one will ever recommend them to a friend.
Go with Wingo for a phone subscription
May 6, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.