When it arrived it looked well made but when we tried to hammer it into place the pointed end bent over. It could no longer be used unfortunately .
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Thought the spray gun looked good and once I tried it with emulsion paint I was very disappointed as it failed to worked properly. The paint was thinned and the appropriate spray head fitted and the p... See more
Is really comfortable x could do being a little bit more supportive, but u did love it
I had to contact customer service assistant the items were not the colour I had ordered. After a couple of false starts, customer service were on hand and the problem was concluded.
2.9
Average
75 reviews
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Replied to 97% of negative reviews
Typically replies within 1 week
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Very good customer service and very…
Very good customer service and very quick to respond to your email
July 2, 2026
Unprompted review
Still no refund from Brittrove and this…
Still no refund from Brittrove and this has been months.
They have told me that I can have refund.
I would never buy anything from this company again
May 15, 2026
Unprompted review
Reply from Brittrove
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that you have had such an upsetting and disappointing experience with your purchase, and we fully understand how dissatisfied you must be with the product and the refund process. Please send your order details and any related information to our customer service email address: service@brittrove.com. Our professional customer service team will look into your case carefully and provide you with a fair and proper solution within 24 hours. Please give us a chance to address your concerns properly and make this right for you; thank you very much
I ordered the rechargable fan that you…
I ordered the rechargable fan that you can clip on used it and it's very powerful for the size of the product
July 16, 2026
Unprompted review
Reply from Brittrove
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@brittrove.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Poor Quality Car Sunshade
Poor Quality Car Sunshade
I have just received the car sunshade that they advertised on Facebook and I have to say that I am extremely disappointed with the quality of the product.
It has quite obviously been made as cheaply as possible, I assume in China and can predict that after a few uses the whole thing will collapse.
I tried to raise this issue via their Facebook manager, which seemed to be your preferred means of contact, but as their bot was unable to answer on their behalf I was supposedly passed to a human agent who would help me " in a moment ".
After waiting for a response for over two hours I thought I would try their email address to see if I get a better response,
July 15, 2026
Unprompted review
Reply from Brittrove
Dear Customer,Thank you for your honest feedback. We sincerely apologize that the product’s performance . We understand your frustration and do not take such concerns lightly.
We are committed to addressing this issue promptly and fairly. Please contact our customer service team directly at service@brittrove.com, and we will work with you to find an immediate resolution.
We appreciate the opportunity to make this right.
I saw an ad on facebook with a video…
I saw an ad on facebook with a video showing a car cleaning mop head with aluminium extension pole to reach car roofs, I placed the order and only received the mop head, I’m at this minute complaining on their WhatsApp chat and they want me to re order the complete package ie mop head and extension pole which I had already ordered and only received half of the order. Not happy!!
July 13, 2026
Unprompted review
Reply from Brittrove
Dear Customer,
Thank you for your valuable feedback. We are very sorry that we delivered the wrong product to you, and we fully understand how upsetting it is .Please accept our sincere apologies for this error and the poor support experience. To resolve this promptly, please send your order information to our customer service email address: service@brittrove.com. Our customer service team will attend to your request urgently and provide a suitable solution for you within 24 hours.
We are determined to fix this issue for you and appreciate your understanding. Thank you.
Instructions for Aqua-Guardian are as clear as murky water…
Instructions for Aqua-Guardian are as clear as the murky water I bought it for.
Dilute with 200-250 catties of water -- what on earth is a cattie ?
The dirt will fall off after soaking -- fall off what ?
Rinse with water once or twice -- rinse what with water ?
July 9, 2026
Unprompted review
Reply from Brittrove
Dear Customer,we appreciate your feedback and apologize for any inconvenience caused. We take customer satisfaction seriously, and we’d like to assist you further. Please send your order details to our support team at service@brittrove.com, and we’ll ensure your case is handled properly. Thank you for giving us the chance to help.
On Hand
I had to contact customer service assistant the items were not the colour I had ordered. After a couple of false starts, customer service were on hand and the problem was concluded.
July 1, 2026
Unprompted review
The customer service was great
The customer service was great. The item I bought unfortunately needed to be returned however they gave me a refund and told me to dispose of the item so there was no hassle with returning, thank you
July 3, 2026
Unprompted review
Don’t buy from them
I wish I’d looked on here before ordering from them, the Facebook posts are misleading as they look like they’re in the UK, I ordered some support underwear, which was delivered yesterday, to the outside of my front door, even though I was at home and the first I heard about the delivery was from a notification, it was not delivered to me, it was left in an insecure location, I’ve been messaging them since yesterday and I’m sure it’s bots that reply, I’ve put a claim in via PayPal, they have asked me to cancel my claim, and they will resend the order, I do not want dealings with this company, they are misleading and cannot communicate clearly, no idea where they are, but I would not advise anyone buy from them,
June 29, 2026
Unprompted review
Reply from Brittrove
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.Please send your order details to your dedicated after-sales service channel: service@brittrove.com. This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.Please give us a chance to ensure that the item you ordered is safely delivered to you.
I ordered a multi purpose kitchen knife…
I ordered a multi purpose kitchen knife from Brittrove about a month ago. The product is absolutely rubbish and not fit for purpose but decided not to complain as it was relatively cheap. HOWEVER, yesterday I received an order confirmation from Brittrove for yet another knife that I did not order. I immediately got in touch with their customer service and asked them to cancel the order as I did not place it - they have refused and have refused a refund!! I have tried to argue with them about this but all I am receiving now is an automated email stating that they have responded to my complaint and hope I was satisfied with the outcome!!! DO NOT ORDER FROM THESE PEOPLE!
June 29, 2026
Unprompted review
Reply from Brittrove
Dear valued customer, thank you very much for providing us with your valuable feedback.
We are deeply sorry to learn that you are dissatisfied with the material and quality of the product you purchased. Ensuring that every product meets our quality standards is our responsibility, and clearly, we have failed to meet your expectations this time. We fully understand your disappointment and highly value your experience.
Please send the specific issues and relevant order information to our customer service email address: service@brittrove.com. Our service team will contact you within 24 hours to verify and address the issue, and provide you with a proper solution.
We sincerely apologize again for this unpleasant shopping experience and thank you for your trust and patience. We look forward to the opportunity to improve our service for you.
Good piece of equipment and appears…
Good piece of equipment and appears well made Quick delivery too
June 19, 2026
Unprompted review
Incorrect item received
I ordered Highland cattle ice cube moulds but received pigs. I emailed on 18th June but no reply received to date.
June 18, 2026
Unprompted review
Reply from Brittrove
Dear Customer,
Thank you so much for taking the time to leave your feedback. We are truly sorry to hear that we sent you the wrong product, and we deeply regret the frustration and inconvenience this has caused you.
We take full responsibility for this mistake and the poor service experience. Please kindly send your order details and relevant information to our customer service email address: service@brittrove.com. Our dedicated customer service team will prioritize your case and provide a clear, effective solution for you within 24 hours.
We hope to have the opportunity to make this right for you and regain your trust. Thank you for your patience and understanding.
I want to return a jelly bra that…
I want to return a jelly bra that doesn't fit... sent two emails to brittrove.com and they have bounced back undelivered... How do I go about returning and obtaining a refund? As a company you need to make this much clearer if you want trust from your customers.
June 20, 2026
Unprompted review
Reply from Brittrove
Dear Customer,Thank you for sharing your feedback with us. We are sorry to hear that the sizing and product quality did not meet your expectations. We always strive to provide the best experience for our customers, and we understand how frustrating this must be for you. Please contact our customer service team at service@brittrove.com with your order information. Our support team will review your case and get back to you within 24 hours to help resolve the issue. We apologize for any inconvenience and thank you for your patience.
They have told me my item got delivered…
They have told me my item got delivered ,it has not and I keep getting the same auto response reply via email. I have reported this to trading standards aswell,who are keen to help me! This is a fake company! Avoid at all costs. Update! They are still sending me the same auto reply! Saying the same thing over and over again. Trading standards have told me to resolve it with the seller, and if im not having any luck,then they are looking into it and possibly will be getting in touch with this company,as I do believe this company rips people off,other people have had the same issue. Avoid buying from this company, they aren't a genuine seller.
June 19, 2026
Unprompted review
Reply from Brittrove
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@brittrove.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
T-shirt not as advertised and very…
T-shirt not as advertised and very cheap horrible material. Con artists
June 11, 2026
Unprompted review
Reply from Brittrove
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@brittrove.com . We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
Received correct order but items did…
Received correct order but items did not fit. Have emailed the correct service email address 5 times to sort a return and refund and had no reply back at all. Thanks for your reply however no one is answering my emails and also I keep getting a postmaster undeliverable on that email address
June 17, 2026
Unprompted review
Reply from Brittrove
Dear Customer, thank you for your valuable feedback. We sincerely apologize that the size did not meet your expectations. We always prioritize providing reliable products and understand the inconvenience this situation may cause. Please send your order details and a brief description of the problem to service@brittrove.com. Our customer service team will carefully review your issue and contact you within 24 hours to provide a suitable solution. We sincerely apologize for any inconvenience this may cause and thank you for your support.
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