BBVA Deutschland Reviews 

I provided the transaction proof, but my account was still blocked for weeks without any response. This is unacceptable! It seems to me that you didn't respect your clients.

DO NOT TRUST THIS BANK.

THEY WILL STEAL YOUR FUNDS.

IN THE LAST MONTH ALONE THEY HAVE STOLEN OVER 100 EURO IN UNKNOWN TRANSACTIONS AND REFUNDS FROM MY ACCOUNT.

WHEN YOU CONTACT THEIR INCOMPETENT CUSTOMER SERVICE, INSTEAD OF INVESTIGATING THE ISSUE IMMEDIATELY AND RESOLVING IT - THEY INSTEAD LIE RIGHT TO YOUR FACE AND GASLIGHT YOU.

BBVA YOU OWE ME 67 EURO IN UNAUTHORIZED CARD TRANSACTION AND OVER 26 EURO IN REFUNDS AND YOU HAVE BEEN REPORTED TO BAFIN, DEUTSCHE BUNDEZBANK AND VERBRAUCHERSCHUTZ.

BBVA,

I SENT YOU THE PICTURES FROM MY REGISTERED EMAIL ADDRESS ALREADY. It says "refund accepted" and "a refund has been made" and NO REFUND IS SHOWING IN MY ACCOUNT WHICH MEANS YOU ARE SITTING ON MY MONEY. GIVE ME MY MONEY RIGHT NOW.

IF YOU DO NOT GIVE ME MY MONEY TODAY I WILL START CASE WITH THE FINANCIAL OMBUDSMAN ON MONDAY!

Very nice and really intuitive.
Customer service is very professional!!

To BBVA - I WILL CONTINUE POSTING NEGATIVE REVIEWS ON YOUR SOCIAL MEDIA AND YOUR TRUSTPILOT UNTIL YOU NOT ONLY REFUND THE UNAUTHORIZED CHARGE BUT ALSO 250 EURO FOR THE EMOTIONAL DISTRESS AND CRIMINALLY FRAUDULENT BEHAVIOUR OF YOUR CUSTOMER SERVICE ADVISORS.

1. I NEVER MADE A BOOKING WITH BOOKING.COM USING MY CARD.

2. I DELETED THAT VIRTUAL CARD WEEKS AGO SO NO MERCHANT SHOULD BE ABLE TO CHARGE IT! HOW CAN A CHARGE GO THROUGH ON A VIRTUAL CARD THAT HAS BEEN BLOCKED WEEKS AGO?

3. MY ACCOUNT DOES NOT HAVE AN OVERDRAFT FACILITY AND IT SHOULD BE IMPOSSIBLE IT CAN GO OVERDRAWN - IF THERE ARE INSUFFICIENT FUNDS IN THE ACCOUNT THE TRANSACTION SHOULD BE AUTOMATICALLY DECLINED. HOW TE HELL COULD THIS CHARGE GO THROUGH?

4. YOUR INCOMPETENT AND CRIMINALLY FRAUDULENT CUSTOMER SERVICE REPEATEDLY LIED THAT DUE TO LEGAL OBLIGATIONS I CAN ONLY DISPUTE THIS SITUATION VIA PHONE - A TOTAL LIE AND INFACT EUROPEAN LAW DICTATES ALL DISPUTES MUST BE HANDLED IN WRITING - YOUR AGENTS ALSO LIED THAT THE CHARGE WAS TAKEN OFF MY CURRENT VIRTUAL CARD - IT WAS NOT - I HAVE SCREENSHOTS FROM THE APP TO PROVE IT.

BBVA - YOU ARE LIARS, CRIMINAL FRAUDSTERS, SCAMMERS AND THEIVES BREACHING AND VIOLATING EUROPEAN BANKING LAWS SEVERELY AND CONSTANTLY.

BBVA Deutschland is illegally allowing merchants to charge blocked virtual cards - where no charge should be possible and putting customer accounts into overdraft - when this should be technically impossible as their app HAS NO OVERDRAFT CAPABILITY ACCORDING TO THEIR OWM TERMS AND CONDITIONS.

THEY ARE ISSUING FAKE CHARGES T9 PUT CUSTOMERS INTO OVERDRAFT AND STEAL THEIR MONEY IN A MASSIVE FRAUD SCHEME.

When you contact their customer service in the app - who are supposed to escalate and assist you - they - for no reason - insist you call them and THEN FALSELY CLAIM THAT YOU MUST CALL THEM TO HANDLE THE ISSUE - WHICH IS ILLEGAL ACCORDING TO EUROPEAN LAW WHERE ALL ISSUES AROUND CHARGEBACKS SHOULD BE HANDLED IN WRITING.

THEY ARE NOT ONLY LYING IN THEIR TERMS AND CONDITIONS, THEY ARE ACTIVELY STEALING FROM AND DEFRAUDING CUSTOMERS OF MONEY, THEY ARE STEALING CUSTOMERS MONEY AND BREAKING THEIR OWN TERMS AND CONDITIONS AND THEN STONEWALLING CUSTOMERS ON TOP.

BBVA - REMOVE THAT TRANSACTION IMMEDIATELY OR YOU ARE GOING TO HAVE ALOT OF LEGAL PROBLEMS.
I do not need to call you for anything. I am contacting you via your official customer service channels and you are obligated legally to assist me via these channels. These charges are not even supposed to go through.

I am not going to call you. If you do not resolve this right now I will make your lives a living hell online and start a case with financial ombudsman.

THEIR ENTIRE SOCIAL MEDIA IS FULL OF POSTS OF THEM STEALING CUSTOMERS' MONEY IN THEIR APP.

BBVA I WILL BE FILING A REPORT WITH THE POLICE FOR CRIMINAL FRAUD IN ADDITION TO MY CASE WITH BAFIN AND DEUTSCHE BUNDESBANK IF YOY DO NOT RETURN MY FUNDS THAT YOU STOLE RIGHT NOW.

Their support would request more work as they take time to answer.
However the bank app is quite convenient and the bank is quite good.

Very easy and good banking

Sehr gut 👍 interessante Bank

I already left a negative review about your bank, and I'll leave another. I was hoping for something to change this week, but nothing has. I still haven't received any help. I've been asking for over seven days to close my account and return the balance to my account, but they're ignoring me. I keep getting the same response from customer support: "It could take a few days." Forgive me, but it's been over seven days, and there's been no change or news, just the same old responses. When will you stop torturing me? Give me my money back! I will report you everywhere I can, including to higher authorities. I don't recommend this bank to anyone.

24/7 Telefon help.
Exelence .
Thank you so much .

My account was restricted for ‘security reasons’ after I tried to transfer money I had just deposited via cash to my different bank. This was the first and only transaction I even attempted. After calling and writing to customer support, I was only told that CS team cannot provide any further details. A whole week later I was just informed that my account will remained closed without any details on how to recover the funds. Now am hanging on the hotline for 40 minutes and being continuously told that the approximate waiting time is 3 minutes.

The impression is that they have no intention of even providing a straightforward way to recover my balance.

Can’t wait to get their reply here asking to contact customer service. Guess what, that’s what I’ve been trying to do for over a week now!

Good 👍 good good

Easy way opening and managing your account.

I’ve been a BBVA customer and suddenly my account shows "Limited operation" with no clear explanation. I have 697.00€ available in my Girokonto but I cannot use it properly. The app says "suspicious movements" but I was just using my account normally.

Now I’m stuck abroad and can’t access my own money. Customer service says I have to call, but why block first and ask questions later? A bank should protect customers, not lock them out of their funds without notice.

Very frustrating experience. Fix your fraud detection system — it flags real customers instead of scammers.
MY IBAN DE53500319000018443139

I’m extremely disappointed with my experience. My card has been blocked for over two weeks, leaving me unable to send or receive money or make any payments. I provided all requested documents immediately, yet received no meaningful update, explanation, or solution since then.
Customer service has been unable to provide any information from the security department, so every call ends the same way: “We cannot give you details.” Meanwhile, I’m left without access to basic banking functions. I cannot even close the account until the account gets unblocked.
A banking app should offer reliability and transparent communication, especially when it comes to something as critical as accessing your own funds. Unfortunately, this has not been the case.
I hope BBVA improves both their internal processes and communication, because this experience has been extremely frustrating and disruptive.

It super bank , easy to use and customer friendly . I use it fir 2 months

Should be a proceed to log in in English or even Spanish