Bad customer service and multiple issues and unjustified payments
Customer service is really bad. There is no attention in English. Late replies and no way to fix the recurring problems.
They mistakenly rejected two SEPA bank transfers and charged 100€, because they mismatched it with a SWIFT transfer instead, although the transfer was between two EU banks, and subsequent transfers where correctly considered as SEPA. Tried several times to get a refund for they mistake but there is no way, just standar answers through chat.
Not recommended, there is no help is case of errors or problems. Don't imagine how much could you lose without any help in more severe cases.
Reply from Chase
Thank you for your feedback. Our customer service is geared toward the German market and German-speaking customers. We regret that the payment processing did not meet your full satisfaction. We will take your comments on board and forward them to the relevant team.