Great trustworthy service, don’t like the current design of the main page in the mobile app, to many tabs and promotions, though. I often need to see quickly last transactions but have to do some extr... See more
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I started with N26 because I travel alot. I liked it so much I closed my other bank accounts. It's all on my phone and watch with security. I can change thinks immediately on and off and get notified... See more
The best bank by far that I have had the pleasure to be a customer. Everything is so easy to understand ,how things work and they are very quick and helpful if you should have a problem.
Great Bank, easy App, have hade N26 for over 6 year never any problem and most of all they stop scaming the account when someone tried 6 time to take money that was a gold star to N26.
Company details
Written by the company
N26 exists to make your life easier. Stay on top of your finances and make the most of your money with real-time banking and innovative features—all with just a few taps on your smartphone. Open your bank account in less than 8 minutes! Easy, secure, 100% mobile.
Contact info
Voltairestraße 8,, 10179, Berlin, Germany
- +49 30 364 286 880
- support@n26.com
- n26.com
4.2
Great
43K reviews
Asks customers to review
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The best bank by far that I have had…
The best bank by far that I have had the pleasure to be a customer. Everything is so easy to understand ,how things work and they are very quick and helpful if you should have a problem.
September 6, 2026
Unprompted review
really handy!
September 5, 2026
Unprompted review
N26 is a user friendly bank at low cost.
September 5, 2026
Unprompted review
My account was closed by N26.
My account was closed by N26.
They even paid me out my money to my other account, no problem with that, but this payment got reversed by my other bank. After that I have tried reaching N26 for 3 weeks for them to resend me my funds to another account, but I have received no response from them. I sent photo of my passport and statement from my other account as per rules of N26, but all I keep getting is AI generated responses and no real support.
August 19, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Use for paying on other valuta than ISK…
Use for paying on other valuta than ISK because of better exchange rates than by the Icelandic banks and also I decide when to transfer ISK to EUROS.
September 4, 2026
Unprompted review
Reply from N26
Hi there. We're so glad to hear we can help you with favorable exchange rates and control over your currency transfers. Thank you for your positive feedback! Best regards, Ben, your N26 support
Modern banking at its best
Really happy with N26. The card looks great and SEPA payments go through in no time. Solid app, no issues so far. 5 stars!
September 4, 2026
Unprompted review
As metal user
As metal user, customer service was available instant in time of need.
February 5, 2026
Unprompted review
Easy handling abroad
Easy handling, especially recommended when traveling in countries with own currency. Reasonable or no charges.
September 3, 2026
Unprompted review
Practicable app:
Practicable app:
No unnecessary advertising
Very simple, clear application.
Real-time transfer – perfect
Moving money between the individual custom categories is very quick and easy.
September 3, 2026
Unprompted review
Reply from N26
Hey Gernot,
Thank you so much for your wonderful 5-star review! We are thrilled to hear that you find our application simple, clear, and appreciate the real-time transfers and easy money movement between categories.
Best, Peter - N26 Support
Good honest problem free banking
Good honest problem free banking, very professional, love it
September 3, 2026
Unprompted review
Reply from N26
Hey Roland,
Thank you for your wonderful 5-star review! We are delighted to hear that you appreciate our professional and problem-free banking experience. We wish you a great day!
Best, Peter - N26 Support
best bank i had so far
I don't have any complaints, this bank is good
September 1, 2026
Unprompted review
Reply from N26
Hey Bert,
We're so glad to hear you're happy with our bank! Thank you for your positive feedback.
Best, Peter - N26 Support
Great convenient trustworthy service
Great trustworthy service, don’t like the current design of the main page in the mobile app, to many tabs and promotions, though. I often need to see quickly last transactions but have to do some extra moves which is annoying.
September 2, 2026
Unprompted review
Reply from N26
Hey Teneo,
We appreciate your positive feedback on our service!
We understand your concerns about the mobile app's design and the difficulty in quickly accessing past transactions.
We are always working to improve our user experience and value your input.
Best, Peter N26 Support
Truly the worst experience with this…
Truly the worst experience with this bank! Avoid at all costs if you want to keep your money secure. Would give it 0 stars if possible.
September 2, 2026
Unprompted review
Reply from N26
Hey Kim,
We are truly sorry to hear about your negative experience and appreciate you bringing this to our attention.
We are committed to ensuring the security of our customers' funds and will be reviewing your feedback internally to improve our services.
Best, N26 Support.
Couldn’t open an account
Couldn’t open an account. After validation an error called „there was an error“ kept coming up. In contact with customer support 3 times. No help.
Literally unusable
September 1, 2026
Unprompted review
Reply from N26
Hey there. We are sorry to hear about this.
If you still need assistance, please feel free to send us a DM to one of the following social media channels and we'd be glad to check your case further. We're available on Instagram via @N26 and on our N26(DE, AT, CH), N26IT, N26FR, N26 ES Facebook Pages.
We wish you a great day!
Best Regards,
Leon - Your N26 Support Team
Great bank
Great bank, fast and accurate and I can also use IDEAL/WERO for payments
September 1, 2026
Unprompted review
Reply from N26
Hey there Frank,
Thank you for your lovely feedback!
We're so pleased to hear that you find our services fast and accurate, and that you appreciate the convenience of using IDEAL/WERO for payments.
Best, Peter N26 Support
After the app update
Following the app update, it is impossible to read the ETF's name on the main screen. I am not sure who was doing the QA. It appears that they never tested it with a mobile telephone. However, after witnessing German companies fail due to a lack of adaptability, I understand the error.
August 1, 2026
Unprompted review
Reply from N26
Hey Dario,
Thanks for the report. Would you mind replying to our Trustpilot request so we can check this in more detail, please?
Best, N26 Support Team
The user interface is friendly
The user interface is friendly, the transactions are easy, the services are useful.
September 1, 2026
Unprompted review
Reply from N26
Hey Julian,
Thank you for your kind 5-star review!
We're so pleased to hear that you find our app user-friendly and our services helpful. We appreciate you taking the time to share your positive experience.
Best,
Peter - N26 Support
Very disappointing experience with N26
Very disappointing experience with N26. I received a letter for the first time saying that I have to pay more than €50. I had absolutely no idea about this charge. It appears to be around €5 per month, meaning I am now being asked to pay for approximately 10 months, without ever being properly informed about these charges. This is unacceptable. I will be closing my account and I would not recommend N26.
September 1, 2026
Unprompted review
Reply from N26
Hey Bart,
Thanks for taking the time to leave a review.
It sounds like you've signed up to our Smart plan. Please find more here: https://n26.com/en-de/plans
Best.
N26 Support Team
Terrible experience with N26 – THEY ARE NOT SENDING ME MY MONEY!
My name is Risto Piirainen my N26 account was blocked without any clear reason or explanation. At the time, I had more than €13,000 in my account balance.
After several days of communication with N26 support through the chat, I finally received an email asking me to provide my banking details so that my remaining balance could be returned to me.
Since then, the process has been a complete nightmare.
I keep receiving automated emails telling me to log in to my N26 account and transfer the money myself. The problem is that my account has been deactivated, so I cannot log in or access my funds.
I have already provided the requested documents and banking information more than five times. Despite this, I still have not received my money.
The support chat has been completely useless. They cannot provide any meaningful information about the status of my case, when my money will be returned, or what is actually happening.
It has now been more than three weeks, and I am still waiting for my €13,000+ to be returned.
This has been an extremely stressful and frustrating experience. I trusted N26 with a significant amount of my money, and at this point I feel completely ignored and abandoned as a customer.
I am now looking into filing a formal complaint with the appropriate financial authorities in order to get my money returned to my bank account.
I will continue documenting my experience and sharing the truth about how this situation has been handled. Customers should not have to spend weeks trying to recover their own money while receiving nothing but automated emails and no meaningful support.
N26 needs to take responsibility and return my money immediately.
September 1, 2026
Unprompted review
Reply from N26
Hey Risto Piirainen,
Thank you for sharing your feedback.
We're very sorry to hear about the frustrating experience you've had with your account and the delay in receiving your funds.
We understand how stressful it must be to be unable to access your money, especially after providing the requested information multiple times.
Please be assured that we are committed to resolving this for you.
Best, N26 Support
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