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BONOXS is dedicated to enhancing the gaming experience for users by connecting them with their favorite online content, offering local payment methods and building up a community filled with benefits and experiences.
XV de Novembro, 964, bairro Centro, 80045-125, Curitiba, Brazil
4.3
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 37% of negative reviews
Typically replies within 1 week
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They do not solve a reload made 3 days ago, they tell me 48 hours of response and then they tell me the same thing 48 hours more, they do not solve my problem, it seems that I talk to a bot and they do not take my case.
Hello, I made a Free Fire top-up through Bonoxs on 15-05-26 at 18:47 using PagoEfectivo, but the diamonds still have not arrived.
The UID entered was correct and was verified before the payment was completed.
UID: 4389779314
Payment code (CIP): 371216492
Payment method: PagoEfectivo
I already provided proof of payment, but I still have not received my diamonds or a proper solution. This situation is very frustrating and disappointing as a customer.
Please review the transaction immediately and either deliver the diamonds or issue a full refund as soon as possible.
Thank you.
Reply from BONOXS
Estimado Angelo! Intentamos, a través de esta plataforma de reclamación, solicitar datos vinculados a tu compra/cuenta/contacto con el soporte al cliente de Bonoxs, para poder localizar tu caso dentro de nuestra empresa. Sin embargo, no recibimos respuesta ni los datos solicitados dentro del plazo establecido por la plataforma. Quedamos a la espera de tu contacto a través del correo electrónico de soporte al cliente de Bonoxs support@bonoxs.com
I bought Robux for user Diego_R10blox days ago and I still haven't received the code. Support is useless; they closed my original ticket at 3:12 PM without a solution and now they keep sending automated replies ignoring my payment proofs (Ticket #221193). This is a scam-like experience. I demand my product or a full refund immediately before I file a chargeback with my bank
Reply from BONOXS
Hello Diego! Your ticket #221193 submitted to Bonoxs customer support has already been answered correctly! Your order 42000000688 is now correctly marked as completed in your Bonoxs account. If you have any further questions, please do not hesitate to contact us again.
Review:
Do NOT use this website! I paid for 2 Mobile Legends Weekly Passes days ago using Fawry (Ref: 9590810293), and they STILL haven't delivered them. Their automated system kept giving false excuses about my account reaching the maximum limit, even when my account was at exactly 0/10 active passes!
After hours of fighting with bots, a human finally asked for my payment receipt. I sent it immediately, and they have completely ignored me for over 3 hours!
Because of their broken system and terrible, slow customer service, I have already lost 20 chest openings in a time-limited game event, and I am about to lose 28 more today.
Deliver my pending order to ID (1917764227) IMMEDIATELY or refund my money. I will only remove this review when I get what I paid for.
Reply from BONOXS
Hello! Your ticket #197386 submitted to Bonoxs customer support has already been answered correctly! Your order 29000011505 , regards 2x Mobile Legends-Weekly Elite
Pack-user-server is now correctly marked as completed in your account. If you have any further questions, please do not hesitate to contact us again.
DO NOT USE THIS COMPANY, you will only be disappointed as the quality of clothing material is extremely poor and once they have your money you won't receive a refund for a return. There is no Customer Service and since 30/9/25 I have been trying to obtain my money back without success.
Reply from BONOXS
Hola ! Bonoxs es una App para descargar gratis, sin coste alguno. ¡Las compras de tarjetas de regalo a excelentes precios están disponibles para que puedas elegir el producto que deseas comprar! No vendemos prendas de vestir o artículos de vestir.
Si tienes dudas sobre Bonoxs, contactanos por mail a support@bonoxs.com
Nuestro equipo está esperando su contacto!
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