Rain boots arrived after a month. Completely wrong size 39 when purchased 44. Had to pay for return for exchange. At least customer service replied quickly. Waiting over 2 months for exchange correct... See more
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Clothing very small, no sizing measurements available. Fabric very cheap super cheap and no bitton hole. They literally told me i had to cut my own. Omg. I have to return them at my expense and then they're going to charge me 15% restocking fee on top. Never again.
Terrible quality.
They are using a name as if they were an Australian business, but the quality is Chinese.
Worst service. And when the shoes finally arrived nearly a month a month later. The tip of the hills were a ridiculous organise plastic. Not as displayed in the photo. Stay away from them. They are definitely not legit.
Reply from Aussie Vogue
Wrong cheap items sent not the same as images online, $100 order and sitting with $10 worth of fabric that is absolutely rubbish! Return policy only gives back 85% of purchase price and still have to pay return shipping! “Aussie brand” “sent from Netherlands” but return address China. Duped! Notified bank to get refund, reported to domain host, scamwatch etc.
Reply from Aussie Vogue
DON'T BUY FROM AUSSIE VOGUE!!!! They are scamming you for your money!!! Their boots are at least 3 sizes smaller than they should be e.g. ordered men's size 14 = Euro 48.5 they sent Euro size 45, ordered men's size 12 = Euro 46 they sent Euro size 43. I had to pay $87 to send them back & they REFUSE to reimburse me for the postage. Only getting an 85% refund for THEIR FALSE ADVERTISING & MISTAKE WITH SIZING!!! (There's no size chart on their website so they can scan you like this). They call themselves "Aussie Vogue" but are based in China. Nothing Aussie about them! They claim on their website that "customer service is their top priority". What a load of crap! They are scammers! Aussies wouldn't treat their customers like this!
Reply from Aussie Vogue
The quality of their clothing is worse than Shein and Temu put together. And they don't refund. Waste of money
Reply from Aussie Vogue
Wow, what a terrible shop this is.
Product was that bad it was almost funny, these guys can't be for real, my wife bought me a jacket then read reviews ( rookie mistake), messaged straight away and got a response " sorry our system doesn't except refund or cancelled orders.
The jacket was like a bad fancy dress costume. And then tell you you have to send it back to China at your cost plus pay a restocking fee.
Un Australian
Reply from Aussie Vogue
First off all, it took over 2 months to be delivered. Than the fabrics were cheap and wrong sizes and design were completely different compare the pictures I saw on their website.
I have asked for money back. They said I have to pay for postage which was $55 and it has been again two months and no refunds. They saying that the parcel has been at costumed and that it is my responsibility to deal with it… so in total I paid $255 and I don’t think they going to give me refund…
Reply from Aussie Vogue
If I could leave NO STARS I would. Save yourself the misery. This company is a SCAM. you will not get what you paid for. Worst customer service I've experienced.
Reply from Aussie Vogue
Their website is extremely misleading. When you place an order, a pop-up claims you have an extra discount on your order. The moment you click it, it immediately processes a duplicate payment without confirmation. When I asked them to cancel the duplicate, they refused, stating orders cannot be canceled once placed. To make matters worse, their return policy forces you to pay full return postage plus a 15% restocking fee. Return shipping alone costs over $50! This is totally unacceptable and a complete scam in terms of both quality and service.
Reply from Aussie Vogue
This is my second attempt at getting my refund ,
Rob Granturco
Reply from Aussie Vogue
Absolutely disgusting! Product not as described, ordered a men’s XL and it would be lucky to fit my 9 year old. The product itself as described online is nothing like the cheap product received! DO NOT TRUST THIS SITE! Offered 85%refund….why bother when you have to pay to send it back to China….what a joke!
Reply from Aussie Vogue
Worst clothing you can buy trust me stay away. Pictures are so far from the truth.
Reply from Aussie Vogue
Do NOT buy from this website. I ordered a pair of boots. They sent the wrong size and the actual product was a poor replica of what was advertised. When I asked about a refund. They claim 15% discount for “restocking” and won’t cover the shipping.
It was their mistake, but they won’t accept any responsibility and expect you to pay.
Absolute SCAM.
Don’t put yourself through it.
Reply from Aussie Vogue
I would rate as ZERO if it was an option.
Items nothing like photos on website. Completely different colour and style. Material is NOT as shown, and is a cheap and nasty material. Not flowy like photo. The colours are also completely different. They will give me a refund of 80% of the purchase price and I must pay for the return to send back to China. DO NOT BE FOOLED BY THE NAME AUSSIE VOGUE. THESE PEOPLE ARE DODGY!! DO NOT PURCHASE FROM THIS WEBSITE. Lesson learned, they can keep my money, but their garments are not even worthy to donate!
Reply from Aussie Vogue
Awful argumentative 'customer service'. poor quality garment, sizes are not fit for Australians, way to small.
Buy from these people with extreme caution, if you are not happy with what you receive you'll get an argument and no refund or chance to return the item.
Reply from Aussie Vogue
Scam artists ..Aussie Vogue should be called Cheap Chinese Polyester” they tricked me with their fake “4star trust pilot rating”…ordered the 100% brushed cotton collared long sleeve garment..I received a short sleeve no collar 100% polyester piece of crap…I then demanded a full refund if I send it back…honestly the garbage bin is too good for this garment….they insisted I keep the garment and “save myself the added time and cost of sending it back to them in Guangzhou” for a 25% discount..they sent me numerous emails with words to this effect..I was happy to pay $30 to send the crap back via AusPost tracking …they agreed a full refund would occur when they receive the garment back , so long as the tags were still attached : fun fact, I received the garment with no tags..and let them know this..a few more emails from them saying that they were concerned that they “didn’t want inconvenience should item be lost in mail”. FFS and now I see they have sold my email address and the retail bank I use to send me scam phishing emails that look legit at a glance but aren’t..this 100% due to Aus vogue. Never had this probs before.
Reply from Aussie Vogue
Ordered some "orthopaedic" sneakers. LOL! Order took forever to arrive, and when received the colour was nothing like the image, but I could have lived with it. What I can't live with is the fact that the shoes are totally the wrong fit, the sole has zero grip and the shoe offers no support and absolutely no footbed what so ever.
And then being asked to return the shoes to CHINA at my own expense and lose 15% of the price paid for "restocking" is absolutely outrageous.
Can only warn anyone to buy from this seller.
Don't spend the $$ on their products
Reply from Aussie Vogue
Terrible company. No customer service. When the product I ordered arrived it wasn’t what was pictured atall. When I expressed my opinion I had to fight to get a return (which I was told I had to pay for) as they argued there was nothing wrong with the product. When in fact it’s not atall what was pictured:
Different materials
Cheaply made of plastic
Inaccurate sizing
Steer well clear of china vogue!
Reply from Aussie Vogue
SCAM- KEEP AWAY!!! Zero rating!
I purchased a pair of shoes, and while checking out, the exact same pair accidentally popped up as a cheaper option, so I ended up placing a second order by mistake. immediately emailed to cancel one of the orders at that exact moment.
It has now been nearly TWO WEEKS. I’ve emailed multiple times, received NO RESPONSE, and there has been NO DELIVERY and no proper update whatsoever. Their website says they will get back to customers within 24 hours , clearly that hasn’t happened.
After reading the reviews on Thursday, I can see this isn’t an isolated experience and appears to be a repeated issue. I’m not interested in receiving another apology at this point. I’ve given more than enough time and opportunities for this to be resolved.
I was actually hoping to purchase other items in bulk for my business, but after this experience, they have now lost both a private customer and a potential business customer.
I’m now about to escalate this seriously, and take the appropriate steps to pursue the matter.
SCAM -KEEP AWAY Think twice before ordering!!!!
Reply from Aussie Vogue
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