Outstanding service from Andrew (Customer Service Quality Control Manager at AUTODOC). He was incredibly kind, attentive, and stayed on top of things until my issue was completely solved. 5/5 stars—he... See more
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See what reviewers are saying
Very smooth easy transaction. Excellent prices. In fact my shopping basket dropped in price whilst I confirmed that I was ordering a correct item. Order placed on a Thursday evening and delivery too... See more
Company replied
You search for spare parts on their website based on your car's year, model, and make. They show you the part that fits your vehicle, and you buy it. But when the part doesn't fit and you complain, th... See more
Very good experience, one bougies was most probably damaged, because it came out of the package. Therfore they just send a new one, whitout any doubt. Thanks for the good support. One small note: Boug... See more
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Company details
About AUTODOC - Netherlands
Written by the company
AUTODOC is Europa's toonaangevende webshop voor auto-onderdelen. Wij delen jouw passie voor auto's en helpen je bij het besparen van geld op autoreparaties.
AUTODOC-APPWaar wij om bekend staan:
- Klantgerichtheid. De gekwalificeerde vaklui van ons klantenserviceteam, dat ondersteuning biedt in 23 talen, staan altijd klaar om je zo goed mogelijk te helpen.
- Marktomvang en reikwijdte. In de 12 jaren van onze aanwezigheid op de markt hebben we 13 miljoen tevreden klanten in 27 Europese landen verworven. We verzenden 35.000 bestellingen per dag.
- Ons productaanbod. We bieden meer dan 4 miljoen producten voor meer dan 166 automerken van wereldwijd gerenommeerde fabrikanten.
- Betaalbaarheid en waar voor je geld. AUTODOC is een online platform met eerlijke prijzen en tal van speciale aanbiedingen en promotionele acties.
- Multiplatform-diensten. Klanten kunnen snel en gemakkelijk naar auto-onderdelen zoeken, zowel op de website als met de app. Kijk zelf hoe kosteneffectief en gemakkelijk het proces van auto-onderdelen aanschaffen kan zijn.
- Expertise in autoreparatie. e vindt meer dan 3.000 tutorials over auto-onderdelenvervanging op onze YouTube-kanalen. Deze tutorials helpen je bij de eigenhandige uitvoering van eenvoudige reparaties, zodat je geld bespaart op reparatie in autowerkplaatsen.
Contacteer onsContact info
Germany
- trust@autodoc.nl
- autodoc.nl
4.2
Great
15K reviews
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This company is a joke!
You search for spare parts on their website based on your car's year, model, and make. They show you the part that fits your vehicle, and you buy it. But when the part doesn't fit and you complain, they say, "We don't offer a 100% guarantee; sometimes the part might not fit." It’s a joke. Furthermore, communication is impossible. There are no email addresses or phone numbers—just an annoying AI chat system. I wasted money on shipping and garage fees. Stay away from this company!
September 4, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The best service and fast delivery.
September 1, 2026
Reply from AUTODOC - Netherlands
Hello,
Thanks for your trust and positive feedback! We always strive to achieve the highest standards of service and quality 🔍✅
Best regards,
AUTODOC Team
The app is easy to use and user…
The app is easy to use and user friendly. The delivery was fast
September 3, 2026
Reply from AUTODOC - Netherlands
Greetings!
Thanks for your feedback 🙌 We’re happy that the delivery and product quality met your expectations. 🚚✅ We look forward to helping you again in the future!
Best regards,
AUTODOC Team
Reply from AUTODOC - Netherlands
Hello!
Thank you so much for your positive rating ⭐ We’re really happy that you’re pleased with your purchase and our service. We’d be glad to help you find the right car parts anytime 🚗💨
Best regards,
AUTODOC Team
Another disappointing experience with AUTODOC
Today I contacted AUTODOC customer support because I needed help identifying a specific part for my Renault Espace IV.
I clearly explained that I was looking for a separate vibration damper located on the engine mounting. I specifically emphasized that I did NOT need the engine mount itself, but only the separate damper that reduces vibration.
The customer service employee understood my request correctly, wrote down the information correctly and forwarded it to the technical department.
Unfortunately, the technical department completely ignored this information and sent me part numbers for the engine mount itself.
This is exactly the part I had explicitly said I did NOT need.
What is the point of having a technical department if they cannot correctly understand and process a clearly written request?
This has unfortunately become a recurring problem with AUTODOC’s technical department over the past year. I am not asking for something complicated. I provide the vehicle information and clearly explain which specific component I am looking for, but the technical department repeatedly identifies a completely different part.
I am becoming increasingly disappointed with the quality of the technical support. I would much rather be able to write positive reviews about AUTODOC, but situations like this make it very difficult.
August 26, 2026
Unprompted review
Reply from AUTODOC - Netherlands
Dear Vladimir!
Thank you for bringing this to our attention, and please accept our sincere apologies for the experience you recently had. We completely understand your disappointment.
It is unacceptable that your instructions were overlooked, and we share your concern that this has happened more than once.
We are escalating this matter directly to the management of our technical department to investigate why your request was misinterpreted. In the meantime, we want to make sure you get the exact part you need.
Thank you for your attention and for sharing your candid feedback, which helps us improve our service.
Best Regards, Your AUTODOC Team
Mistake on website results in paying for shipping twice
Ordered a few parts, one of them an airco evaporator. They shipped me something entirely unrelated. Turns out its a mistake on their website. The return process requires a printer and goes trough GLS.
I can get my money back by shipping the item back through them using this unreliable company. Then i can pay for shipping again by ordering the correct part, after going through the trouble of correcting their mistake. Mistakes happen, but if you mess up, have some decency and dont double charge a customer who's already jumping through hoops to get his money back.
Their customer service is a nightmare. The livechat disconnects on you after keeping you on hold for 15 minutes, TWICE! The third time they cant answer questions about standard procedure. The phonenumber disconnects after playing an automated message about delayed orders. It would be better to not offer any service at all so i wouldnt waste my time.
August 21, 2026
Unprompted review
Reply from AUTODOC - Netherlands
Hi Erwin!
Thank you for sharing your experience with our support - it is important for us to know about such situations so we can improve. We strive to make every interaction useful and comfortable, but in your case something clearly went wrong.
Please provide us with your order number via email at trust@autodoc.nl. We look forward to your response and hope for a quick resolution.
Best regards,
AUTODOC team
I was encouraged to return the old part…
I was encouraged to return the old part via a "core exchange " facility and paying an extra £50 which I understood would be returned to me once they received the old part. Not only did I pay the return packaging fee I was expected to pay their receipt costs which would have superceded the £50 core exchange promise. It is a huge scam, and totally unnecessary when the price of the part was still cheapest even with the promise of the core exchange. I will never use them again and I won't be recommending them to any of my neighbouring engineers
August 13, 2026
Unprompted review
Reply from AUTODOC - Netherlands
Hello Debbie Aydar!
Thank you for taking the time to share your feedback.
We are sorry to hear that you were dissatisfied with your experience with our Core Exchange service, particularly regarding the £50 deposit and the costs associated with returning the old part. We understand how frustrating it can be if the return conditions or charges were not clear to you.
We would like the opportunity to review your case in detail and clarify exactly what happened with the core exchange and the associated return costs. We take your concerns seriously and would be happy to investigate this further.
Please contact us by email at trust@autodoc.nl, providing your order number and any relevant details regarding the return. Our team will then be able to review the case and assist you accordingly.
We sincerely apologize for the inconvenience and appreciate you bringing this matter to our attention.
Best regards,
AUTODOC Team
Absolute a SCAM!!
Absolute a scam!! I had to return 4 tires so I opened a case and got a return label send to my email, I printed it and send it back as described and never heard back from customer service. One week later 2 of the tires came back to my address without them letting me know and I still haven’t received anything from them since the return label. I tried to call customer service but the number doesn’t work and you can only talk to a AI-bot. Will never buy again from this scamside and I will talk to journalists and lawyers and let them have a look at this..
August 19, 2026
Unprompted review
Reply from AUTODOC - Netherlands
Hello M. Tiana Pedersen!
Thank you for taking the time to share your feedback.
We sincerely regret the inconvenience and frustration you experienced during the return process, particularly regarding the lack of communication about the four tires. We understand how concerning it must have been to receive two of the tires back without any prior explanation or clear update regarding the status of your return.
We take your concerns very seriously and would like to investigate the matter thoroughly, including why two of the returned tires were sent back to you and what happened with the remaining items.
Our Quality Control Manager will be contacting you shortly to review your case and assist you further.
We apologize that the return process did not meet your expectations and that you were left without the information you needed. We appreciate you bringing this matter to our attention and hope to clarify the situation and find a suitable resolution for you.
Best regards,
AUTODOC Team
Reply from AUTODOC - Netherlands
Hi Butkus!
We sincerely regret that the delivery caused inconvenience.
We checked your order: you placed it on 2026-08-08 , it was shipped on 2026-08-08 and delivered on 11.08.2026 . Our standard times are 1-2 business days for processing and 4-6 business days for delivery, as goods may be shipped from different countries. In your case all times were met.
If you would like to share additional information with us, write to trust@autodoc.nl.
We hope the parts serve you well, and that you give us a chance to make it right in the future!
Regards,
AUTODOC team
Ordered a car mirror online listed by…
Ordered a car mirror online listed by autodoc as compatible with my car based on License plate. Mirror arrives, it's the oposite mirror as shown in the pictures.
Mirror ends up not even being compatible with the car.
Absolute pain to get through to customer service, they allow me to return it admitting mistakes. Find out they still want to charge me for shipping and return shipping.
Pain to get through to customer service again, they state that any information on their site is a "recommendation" and product pictures are not indicative, hence they don't want to pay for shipping.
reeks of incompetence/apathy at best or consumer deception/ violation of EU/NL consumer law.
August 19, 2026
Unprompted review
Reply from AUTODOC - Netherlands
Dear Legion,
Please accept our sincere apologies for the inconvenience you have experienced with the incorrect part, and the difficulties with customer service and return shipping fees.
We will thoroughly review all the details of your case, including the website information and previous support interactions, to ensure this is handled correctly.
We will contact you as soon as we have an update.
Thank you for your patience while we get this sorted out for you.
Best regards, AUTODOC Team
If you have the time, they have de best prices
Verry good price, delivery time is not really fast. But the assistents are verry good and kind
August 15, 2026
Unprompted review
Reply from AUTODOC - Netherlands
Hello Nick Nijsten!
Thank you very much for your positive feedback! We’re delighted to hear that you were happy with our prices and, especially, with the helpful and friendly assistance provided by our team. 😊
We also appreciate your honest comment regarding the delivery time. We are continuously working with our logistics partners to improve delivery times and provide a faster service.
Thank you for choosing us, and we hope to welcome you again for your future orders! 🚗
Best regards,
AUTODOC Team
Reply from AUTODOC - Netherlands
Hello!
Thank you so much for your positive rating ⭐ We’re really happy that you’re pleased with your purchase and our service. We’d be glad to help you find the right car parts anytime 🚗💨
Best regards,
AUTODOC Team
Good customer service
Outstanding service from Andrew (Customer Service Quality Control Manager at AUTODOC). He was incredibly kind, attentive, and stayed on top of things until my issue was completely solved. 5/5 stars—he deserves even more if it were possible!"
July 18, 2026
Unprompted review
Reply from AUTODOC - Netherlands
Hello Emad Aqel!
Thank you so much for your wonderful feedback! ⭐⭐⭐⭐⭐
We’re absolutely delighted to hear that you received such excellent support from our Customer Service Quality Control Manager. It’s fantastic to know that his kindness, attention, and dedication helped ensure that your issue was fully resolved.
Your kind words and 5/5 rating mean a great deal to us, and we will be sure to share your appreciation with him and the wider team. We’re sure your feedback will make his day! 😊
Thank you for choosing AUTODOC, and we look forward to assisting you again in the future.
Best regards,
AUTODOC Team
The product came fast and well packed
The product came fast and well packed. It looks good but i didn’t have the time to mount them yet!
August 12, 2026
Reply from AUTODOC - Netherlands
Hello Victor!
Thank you very much for your time and appreciation🏆.
Best regards,
AUTODOC Team🚗💨
Good up-to-date info
August 7, 2026
Reply from AUTODOC - Netherlands
Hello, dear customer!
Thanks for your positive review ⭐ We work to ensure that you can always find the right parts quickly and easily. 🔍📦
Best regards,
AUTODOC Team
Poor return policy!!
I ordered "L16-210-0003LED, ABAKUS" for a Fiat 500 with correct confirmation up to OEM number. Upon receipt it was immediately clear that the lights do not fit the car. When I filed a complaint initially I received message that these parts can not be returned. Thereafter I received a message that the parts can be returned, refund will take place after receipt, and that the return costs are to be paid by me. I did not make a mistake with my order. The mistake is at their end and I do not expect to make expenses to resolve their mistake. I will not order at Autodoc again!!
August 7, 2026
Unprompted review
Reply from AUTODOC - Netherlands
Dear Evert!
We are very sorry to hear this.
Your request has been forwarded to the appropriate department.
All information will be carefully checked and we will contact you shortly.
We're happy to assist you with any questions you may have.
Best regards, AUTODOC Team
Autodoc just stole my money and tells me to wait
I ordered a tyre that i need, delivery time would be a few days. The track and trace code sends me to a spanish site that says that they received no package. It is now a week later, no assistance possible via website, i can only send a request to return the item but i received nothing. No phone number, no assistance and a grumpy customer, what kind of company is this?
Finally got to speak to somebody else then a bot and says i have to wait another 3 days for them to get an answer from their transport company. If you're in a hurry, don't order at Autodoc.
When i left this review, Autodoc asked for the ordernumber etc, then made this general reply but made NO EFFORT to reach out to me about my real complaint. Because i talked to one of your agents and that was the one telling me to wait 3 days more for a reply.
August 5, 2026
Unprompted review
Reply from AUTODOC - Netherlands
Dear Customer!
We are very sorry you were disappointed with our service.
First of all, please accept our apologies for any inconvenience this may have caused.
Yes, we have a virtual assistant, but we also have a team of agents who are always happy to help.
We would appreciate it if you could give us the opportunity to look into the situation and perhaps offer a suitable solution.
Please feel free to contact us at trust@autodoc.nl.
Best Regards, AUTODOC Team.
Hei.my over 1000e wheels never find me…
Hei.my over 1000e wheels never find me and this was Mai when I order that.now wait and wait but what?some email come invitation but I not care..autodoc still your money and you see only picture for this.best option buy there where you see product and you have that.autodoc is not trustable shop
May 2, 2026
Unprompted review
Reply from AUTODOC - Netherlands
Hello Karl Tellmann!
Thank you for taking the time to share your feedback. We are very sorry to hear that you have experienced difficulties with your order and understand your frustration, especially considering the value of the items and the time you have been waiting.
We would like the opportunity to review your case in detail, check the current status of your shipment, and provide you with further assistance.
Our Quality Control Manager will be contacting you shortly to review your case and assist you further.
We appreciate your patience and the opportunity to investigate this matter. We will do our best to help resolve the situation as quickly as possible.
Best regards,
AUTODOC Team
Reply from AUTODOC - Netherlands
Hello!
Thank you for your feedback 💬 We really appreciate your high rating ✅ We’ll keep improving our service and products to earn your full trust 🌟🕊️
Best regards,
AUTODOC Team
Reply from AUTODOC - Netherlands
Hello, Thanks for your positive rating 🧡 We do our best to make sure every customer receives quality products and has a smooth shopping experience 🚚✨
Best regards,
AUTODOC Team
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