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Crumb Reviews 

23,469
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 2,515 reviews, reviewers had a great experience with this company. Customers find the website very easy to use and appreciate the quick setup process for their pet tags. People love the peace of mind the service provides, highlighting helpful features like free replacements if tags are lost. Consumers often mention that the process is straightforward and that the tags help successfully reunite them with their pets. Some reviewers were not happy with unexpected subscription charges taken automatically from their bank accounts during activation. Furthermore, a few consumers mentioned difficulties with scanning the dog's nose print and experiencing issues when trying to get refunds.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting how fast and easy the setup process is for... See more

Product

Reviewers mention positive feedback about product, highlighting peace of mind and the quick replacement of... See more

Subscription

People report negative experiences with subscription, noting that unexpected monthly fees are automatically... See more

Payment

Reviewers highlight negative aspects of payment, frequently reporting unexpected monthly subscription charges... See more

Service

Consumer opinions regarding the service are mixed, reflecting a high level of disagreement. Reviewers express... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is the second replacement tag I have had to order due to the tags being lost when the split ring attached to the tag opens and the tag falls off. This is obviously a design flaw and requires fi... See more

Company replied

Rated 4 out of 5 stars

Ordered the free tags with no issues. Set up crumb account easy enough. It was explained about monthly fees so no idea why some complaining. It not expensive and extra peace of mind if needed. I t... See more

Company replied

Rated 4 out of 5 stars

I have not used it yet as I am not confident in using QR Codes, my son helped me with the QR Code .I am hoping to use the QR Code more confidentaly now. I am hoping everything will go well.

Company replied

Rated 4 out of 5 stars

Easy website to use. But not the correct name for my breed. They are NOT spaniels. Brittanys are hunter, pointer, retrievers. They are the smallest of the HPR group

Company replied


Company details

  1. Pet Store

Written by the company

Protect your pet with a custom-made aluminium smart tag with QR technology, giving them the best chance of being found.


Contact info

4.2

Great

TrustScore 4 out of 5

23K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 79% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(23,469)

2,466 reviews in the last 12 months

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Rated 1 out of 5 stars

What a rip off paid 3 pound delivery…

What a rip off paid 3 pound delivery for my dog tags and unless you then pay premium price (which isn't mentioned in the adds ,) you are basically getting the same asn you do with a normal dog tag , might have guessed if its to good to be free then theres a hidden fee

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Safety for my dog.

I love how easy it was to set this up, and it is such a great idea. I feel happy that Salty is safe with his information there to help find him if he ever got lost.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

I have no problem with crumb when my…

I have no problem with crumb when my cat got lost I got her back through her crumb tag. When they both lost their tags cause they lost their collars so got sent new 1. Crumbs app is easy to use love it my sis cats have crumb so does my nieces cat and we think it’s brilliant, would recommend to anyone with a dog or cat.

August 28, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a free tag. Charged for monthly subscription.

Ordered a free tag. Received the link to activate it and was charged £9 for a monthly subscription. The website’s set up so that it’s not immediately clear you’re signing up to the subscription as the button just says “activate” so I only realised when the notification from my bank popped up to say I’d been charged. Have cancelled the subscription and requested a refund so will see if it’s resolved.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Crumb did seem to be too good to be…

Crumb did seem to be too good to be true on advert. However it offers a fantastic service ( apart from postage) that is free. Hopefully my dog never wanders off it if he did know his I tag and services they offer will aid his recovery to me.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Such a simple process for a great price…

Such a simple process for a great price and knowing the ultimate safety for your dog if you were ever to lose them! Priceless!! Would highly recomend this product for keeping your fur babies safe and peace of mind.

September 3, 2026
Unprompted review
Rated 1 out of 5 stars

Crumb-y

Crumb-y. Got my ‘free’ tag, postage only. By which point, of course, they have my card details. I went through the motions and filled in details, but at no point was a subscription charge obvious. I complained and was told it was basically there when I pressed activate but clearly well hidden!! I asked for my money back but they were dismissive. Cancelled instantly. Might work as a pet tag but their ‘free tag’ sign up is a complete con. Avoid.

September 3, 2026
Unprompted review
Rated 1 out of 5 stars

total fraud

total fraud, they have a monthly charge not agreed to then when you find out it is virtually impossible to cancel they have no phone number. The email listed never responds and you end up having to report as fraud in order to not have your card charged eternally every month.

September 3, 2026
Unprompted review
Rated 1 out of 5 stars

Very very displeased with this company

Very very displeased with this company. Ordered the tag with paid postage which was fine, then as soon as I activated it I got a notification I was signed up to the premium package which I DID NOT agree to. Trying to cancel it is almost impossible. Totally feel scammed. Avoid!!!!!!

September 3, 2026
Unprompted review

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