Crumb Reviews 

Crumb app is amazing. Love the peace of mind that my dogs are safe with how it works. Highly recommend for your loved fur babies

This is the second replacement tag I have had to order due to the tags being lost when the split ring attached to the tag opens and the tag falls off.
This is obviously a design flaw and requires fixing.
The free replacements is a great idea and much appreciated but I feel if the issue was eliminated a lot less tags would require replacement.

Very underhand way of taking £9 a month!! You obviously have to give some sort of payment details to pay the postage for the ‘free’ tag, they then use these details to take a monthly premium subscription! Cancelled soon as I realised but that was only after they helped themselves to a payment, not made clear from the start, very disappointing!

I have not used it yet as I am not confident in using QR Codes, my son helped me with the QR Code .I am hoping to use the QR Code more confidentaly now. I am hoping everything will go well.

Thanks for replacing Leo’s tag which he managed to loose along with his collar. You made the reordering process easy and quick .

Invited to claim a £3 tag. Told it was free...just paid for postage.
No other payment was mentioned at any stage, until I registered it. Then find out there's a monthly subscription.
I'm not saying the company and tge ID is a bad idea...but be honest and upfront about the costs involved. Cancelled straight away. Very annoyed.

I love the concept of this company. Having taken in my brother’s precious dog after he became too ill to care for him, I was disgusted by the attitude of the company with whom he was registered who wanted to charge my brother a huge sum, not to remove his details, but to add mine. This company seem to be motivated by the love of animals and the understanding of the devastation felt when they go missing.

Looks like you are getting a decent service but, as others have mentioned, the Subscription is very sneakily hidden during the Tag Registration process. They then bill the Payment method used for the Postage Fee! To add to the disingenuous nature you cannot cancel through the App. The detail is hidden away and only accessed via a Web Browser type set up. Not happy at all, Developers preying on Pet Owners love for their Pets to make a Profit, very nasty set up…..

SCAM
How can this company be allowed to prey on people who care and love their pets.
Free tag was my initial concern and when I ordered I thought that the £3 post was ok.
App looked great and eagerly awaited to receive the tag to activate it.
Tag arrived and scanned QR code and put all of the required information in then to my surprise I got a notification that £9 had been taken from my account!!
I didn’t even give my bank details????
Avoid.
Reading some of the reviews it seems it’s going to be very difficult to cancel the subscription and even get my £9 back.
Shame on you Crumb!!

2 stars – Be very careful about the Premium subscription

I ordered Crumb dog tags after receiving several emails encouraging me to complete my registration. I understood that the tags would cost around £3 for postage, but I was unclear about there being a £12-a-month Premium subscription.

The subscription was inadvertently activated during the process. As soon as I noticed the £12 charge, I cancelled it and contacted Crumb to request a refund.

What particularly disappointed me was that my initial requests for a refund were ignored. I had several communications with them before checking their Terms & Conditions myself. I then pointed out that their own terms provide for a refund when a first monthly subscription is cancelled within 14 days.

Once I mentioned this, the £12 was refunded within seconds.

I am pleased that Crumb ultimately refunded the money, but I found the whole process unnecessarily difficult. In my opinion, the way the £3 tag offer and the £12 monthly Premium subscription are presented is disingenuous and insufficiently transparent. If a customer is being encouraged to believe they are simply paying £3 for a dog tag, the recurring £12 charge should be made absolutely clear before they commit.

I would advise anyone considering Crumb to read the subscription details very carefully before completing the registration.
The tag itself may be a good idea, but I was left feeling that the subscription is too easy to activate without the customer fully appreciating what they are signing up for.

If I hadn't canceled today and blocked them from my card the total they would have taken for an $11 per month subscription would have been $44.82 in the last 9 weeks. They did not respond to a message when given a chance to make this right, keep a customer and not get a bad review.
DO NOT use subscribe..find any other tag for your dog.

It appears that I have encountered a fraudulent situation. Following a PayPal payment for a delivery charge, I have been subjected to recurring monthly charges of £12 for a service that I do not utilize or require. Despite my attempts, I have been unable to cancel these charges. My bank recommended contacting PayPal, and I also reached out to the merchant; however, neither party was able to facilitate a cancellation. I strongly advise exercising caution, as this service does not operate as presented, and effective assistance from management has not been provided.

Fast service and great communication. Thank you

Great company with phenomenal customer service and a dependable product!

I ordered the tags, went through the app details before seeing that there was a 12.00 a month subscription payment (2 tags). Stopped and did not complete the registrations.
6.00 per dog is expensive, while I accept there should be a charge it’s just to high.

The following days I was hounded with tests and e mails refarding completing my registration and even offering the first month for 0.99.

I mailed them back to request they stop the heavy sell tactics and TBF I have had no more contact.

It should be made clear and they need to be fully transparent from the beginning regarding the costs

Quick answer to my request of new tag.

I like the free membership of Crumb.pet, had it for my first two dogs. Needed another pet added, so went premium.

The SnoutID is horrific to get the scan, "go in a brightly lit room", "too much light on the nose", "hold still", "zoom in on the dogs face", "zoom out on the dogs face", barely got it with my 3 year old dog. I've tried 4 times now with the puppy, between fighting her to sit and direct her face with a treat, her getting bored because I'm fighting the app that keeps not liking the light on the nose... exhausting and all I did was sit their pointing a phone at a dog.

What's more I signed up 10 days ago to premium, no tags have arrived, no email stating the tags will be arriving. Just a "confirmation you have signed up to premium"

Oscar from support has stated they are resending them. As if they've been sent.

I'll like the idea of premium for the extra security, but its mostly for the puppy as my 3yo dog was an escape artist when he was little.

My dog was with crumb for awhile now ..she passed not even 2weeks ago av cancelled membership and told them Dee has passed ...just 5mins ago relieved 2emails saying about dees membership to reinstate her and if my dog goes missing she won't be covered to say this has made me so angry is an understatement would never use this place again..very inconsiderate shower of tossers ..AVOID

Watch out, as others are saying, you pay for a tag and there are automatic payments of £9 taken from your account every month without my knowledge of approving this. It’s totally misleading when you order the tag. They much be making a fortune from this. 1 tag delivery, thought oh I didn’t know this was a subscription so didn't register my tag or use app to sign up. Little did I know they automatically take your payments from paying for the tag delivery.