Clocking Systems Reviews 

591
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and efficient support team for resolving technical issues quickly and professionally. People also note the exceptionally fast delivery times for hardware, mentioning that orders consistently arrive right on schedule. Consumers find both the software and physical devices very easy to set up and operate on a daily basis. However, some people mentioned experiencing frustrating delays with delivery or waiting longer than expected for customer service responses. A few reviewers noted that assistance often relies heavily on submitting online support tickets rather than speaking directly with an agent.

What people talk about most

Service

Clients share positive opinions on service, highlighting an efficient and professional experience. Consumers... See more

Staff

Reviewers mention positive feedback about staff, highlighting that support agents and help desk personnel are... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting quick responses and... See more

Delivery service

Consumers find delivery service to be efficient and prompt. Reviewers frequently highlight the fast shipping... See more

Response time

People report positive experiences with response time, highlighting quick reactions and helpful information.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

face reader is fantastic, easy to set up, very accurate & quick. Evotime pro software is really flexible and logical to use. Help desk staff are nice and fast too! Excellent company from start to fini... See more

Company replied

Rated 5 out of 5 stars

Bought a clocking in machine from them years and years ago. Had a wee problem where the print was misaligned, looked through the instruction manual, tried a few things which didn't work. So, sent... See more

Company replied

Rated 5 out of 5 stars

Had to swap out my old terminal for a A124F. Was told it was compatible but wasn't told it needed re configuring to work with my existing InfoTime software, so wasted some time trying to get it to wo... See more

Company replied

Rated 5 out of 5 stars

Really helpful support, ordered an additional clocking in machine, sent me full instructions on how to add to my system and offered additional advice if needed. New machine arrived really quickly. V... See more

Company replied


Company details

  1. Accounting Software Company
  2. Computer Service
  3. Electronics Company
  4. Software Company
  5. Software Vendor
  6. Technical Service

About Clocking Systems

Written by the company

Clocking Systems is a Time and Attendance Provider based in Leeds UK. We are a family-owned independent business with over 40 years of experience.


Visit Clocking Systems UK


Over 50,000 businesses have used our products and we are a well-established Workforce Management Provider. Our Time and Attendance Solutions are suitable for small businesses as well as huge enterprises such as the NHS.

We first started Clocking Systems selling Basic Clocking Machines and Clocking Cards over 40 years ago. Today we provide Cloud Time and Attendance Solutions & Workforce Management Solutions and Clocking Apps to keep up to date with technology improvements in the world while still providing basic clocking machines and clocking cards to thousands of customers.

Our most popular products are our Biometric Fingerprint and Face Reading Clocking Machines aswell as Fob/Card Clocking Machines such as BioTime Plus and TotalTime Plus. These clocks connect to our Cloud Workforce Management Software seamlessly.

In 2024, We are focusing strongly on our customer support, which can be reflected by the skyrocketing Clocking Systems Review Score. Every user in 2024 gets invited to leave Clocking Systems Reviews.

Our time and attendance software packages integrate with Sage, Xero, Quickbooks, and other popular payroll providers allowing you to have flexible workforce management software that makes payroll easy.

Our time clocks are extremely reliable and that's why we have 90+% customer retention, The machines are extremely robust so customers repeat business for more clocking cards.


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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

591 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(591)

112 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely slick Operation

Ordered a biometric system on Friday - it was live on Monday (with a bit of help off a lovely support chap) - Thank you 🙏

August 14, 2026
Clocking Systems logo

Reply from Clocking Systems

Good Afternoon Louise,

Many thanks for taking the time to review and such great feedback, much appreciated!

Regards

Drew McMillan

Rated 5 out of 5 stars

Superb System & Helpful Staff

face reader is fantastic, easy to set up, very accurate & quick. Evotime pro software is really flexible and logical to use. Help desk staff are nice and fast too! Excellent company from start to finish, I thought this was going to be way more hassle! Cheers

August 26, 2026
Clocking Systems logo

Reply from Clocking Systems

Good Morning Lee,

Many thanks for taking the time to review and the great feedback, much appreciated!

If you need anything else please do not hesitate to get in contact with us.

Regards

Drew McMillan

Rated 5 out of 5 stars

thank you Kai

Thank you to Kai who once again has made my clocking machine work. I told him he is a star.

August 25, 2026
Unprompted review
Clocking Systems logo

Reply from Clocking Systems

Good Morning,

Many thanks for the great review, I'll be sure to pass this on to Kai and his Manager.

Regards

Drew McMillan

Rated 5 out of 5 stars

Kai was really quick at solving the…

Kai was really quick at solving the problem.

August 17, 2026
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Reply from Clocking Systems

Good Morning Kai,

Many thanks for your review and feedback, much appreciated!

I'll be sure to pass this on to Kai and his Manager.

Many thanks

Drew McMillan

Rated 5 out of 5 stars

Quick reaction time and helpful…

Quick reaction time and helpful information.
Thank you!
Nice to know there is someone there to help when things don't quite allign!

August 17, 2026
Clocking Systems logo

Reply from Clocking Systems

Good Morning Emma,

Thanks for taking the time to review, it's great to hear this feedback!

Much appreciated

Regards

Drew McMillan

Rated 5 out of 5 stars

Speedy Service and delivey

Speedy Service and delivey, Product is working as it says.

July 31, 2026
Clocking Systems logo

Reply from Clocking Systems

Good Morning Karthy,

Thank you for taking the time to review, much appreciated!

Regards

Drew McMillan

Rated 5 out of 5 stars

Good service

Good service. Fixed the problem.

August 10, 2026
Clocking Systems logo

Reply from Clocking Systems

Good Morning,

Thanks for your review and feedback.

If you require anything else, please do not hesitate to get in contact with us.

Regards

Drew McMillan

Rated 5 out of 5 stars

Easy to use

Easy to use, quick delivery, what more do you need.

July 29, 2026
Clocking Systems logo

Reply from Clocking Systems

Good Morning,

Many thanks for the great review and feedback!

Regards

Drew McMillan

Rated 5 out of 5 stars

Really helpful support

Really helpful support, ordered an additional clocking in machine, sent me full instructions on how to add to my system and offered additional advice if needed. New machine arrived really quickly. Very impressed with the service

August 5, 2026
Clocking Systems logo

Reply from Clocking Systems

Good Morning Beverley,

Many thanks for taking the time to review and the feedback, that's great to hear!

If you require anything else, please let us know.

Regards

Drew McMillan

Rated 5 out of 5 stars

Highly recommend clocking systems

Highly recommend clocking systems, so helpful and happy to answer questions as you are setting things up. Great Price, Great System.

June 26, 2026
Clocking Systems logo

Reply from Clocking Systems

Good Morning Jennie,

Many thanks for the review and great feedback!

If you need anything else, please let us know.

Regards

Drew McMillan

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Would strongly recommend

June 23, 2026
Clocking Systems logo

Reply from Clocking Systems

Good Morning Kirsty,

Many thanks for the feedback, that's great to hear!

If you require anything else, please let me know.

Regards

Drew McMillan

Rated 4 out of 5 stars

UI/UX

UX could be improved along with higher frame rate screen as it feels laggy

July 6, 2026
Clocking Systems logo

Reply from Clocking Systems

Good Morning,

Many thanks for the feedback, much appreciated!

We do have various different systems now with modern software which has a great feature set and user interface. IT may be worthwhile discussing this option in more detail.

I will email you direct and we can explore your issues and what we can do moving forward for you.

Many thanks

Drew McMillan

Rated 5 out of 5 stars
Clocking Systems logo

Reply from Clocking Systems

Good Afternoon,

Many thanks for the review and feedback!

If you require anything else, please let us know.

Regards

Drew McMillan

Rated 5 out of 5 stars

The query dealt with quickly…

The query was dealt with quickly and efficiently and resolved the problem I was experiencing.

June 25, 2026
Clocking Systems logo

Reply from Clocking Systems

Good Morning Jayne,

Many thanks for the review and feedback, that's great to hear!

Regards

Drew McMillan

Rated 5 out of 5 stars

They dispatched the unit immediately…

They dispatched the unit immediately for delivery, which was misplaced by the Courier, on notification they immediately dispatched another unit which arrived without problem, Jonathon was extremely helpful and kept me in touch throughout, I then had some issues with the setup (my fault not theirs), contacted support by email, Kai immediately rang back and sorted the problem out, extremely professional, friendly and efficient company and didnt make me feel like a "numpty" 5*

July 2, 2026
Clocking Systems logo

Reply from Clocking Systems

Good Morning Paul,

Many thanks for the review and great feedback, I'll be sure to pass this on to Kai and Jonathan.

If you require anything else, please do not hesitate to get in contact with us.

Regards

Drew McMillan

Rated 5 out of 5 stars

Why give 5 star - Everything

Everything;
Speed of reply
speed of work needed
speed of being back up working
Politeness of Kai

Everything

July 2, 2026
Clocking Systems logo

Reply from Clocking Systems

Good Morning Richard,

Many thanks for the review and the great feedback, this is great to hear!

I'll also be sure to pass this on to Kai and his Manager.

Regards

Drew McMillan

Rated 4 out of 5 stars

Good service

June 25, 2026
Clocking Systems logo

Reply from Clocking Systems

Good Morning Louiesa,

Many thanks for the feedback, much appreciated!

If there is anything we can do to get this to a 5* service, we would love to hear your feedback!

Regards

Drew McMillan

Rated 2 out of 5 stars

Not enough information sent for…

Not enough information sent for programming etc with the purchase. Advised that they did not offer a programming/set up service externally and simply did not have the time to do the set up. Returned the product to the seller.

June 18, 2026
Clocking Systems logo

Reply from Clocking Systems

Good Morning James,

Many thanks for your feedback, we do value all thought whether good or bad.
I'm not sure if there is some confusion with regards to this, as all of our systems come with a free remote onboarding and training session as standard, where one of our Engineers would have assisted with the setup. We do also offer external call-outs for installs if required, however this would be a chargeable service at the Engineers day rate.

Many thanks

Drew McMillan

Rated 5 out of 5 stars

There was a problem with the…

There was a problem with the product(which can happen sometimes even with the greatest products) and clocking systems solved the problem immediately with no fuss.

June 16, 2026
Clocking Systems logo

Reply from Clocking Systems

Good Morning Garry,

Many thanks for the review and I'm glad to hear that our Engineers assisted and got you up and running.

If you need anything else, please do not hesitate to get in contact with us.

Regards

Drew McMillan

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