IRIS Software Reviews 

I previously provided a bad review a few months ago. The experience since then has been worse than I ever imagined. Every single client type and work type has had numerous problems. Some of the basic functionality I expected (and was assured was there, and which is backed up by IRIS' own press releases) has been stripped away from the old legacy system. I've used both IRIS and PTP for decades. The new version offers basic functionality at an inflated price. Some of the sets of accounts (ALL my partnership ones) show casting errors, random numbers, lack of integration with the partnership returns, etc. Months later there is still no way to record an unincorporated charity’s registered number… On every corporation tax return, the newest CT return ALWAYS has the prior year’s capital allowances claims in the FYA screen. Director’s loans in company accounts (credit or debit!) and Loans to Participators in the CT returns are a total mess. There are problems with EVERY client type on every set of accounts and every tax return. As I may have mentioned previously I have spent tens of thousands of pounds in chargeable time in dealing with this. The staff must be recruited for their thick skins as they are very good at ignoring the criticism that I rightly levy against this dire product. So far since April 2026 I've raised THIRTY CASES. I have had to test post, make up my own workarounds, give accounting and tax advice to the staff, you name it. Cancellation is on the cards…

She was excellent, precise and answered my question. We got cut off at the end but then telephoned me to make sure I was satisfied.

Very helpful, understood the problem and sorted it out. What more can I ask?

Excellent Service from the Business Tax Team

Asked a question and received a prompt reply regarding MTD for ITSA

I would like to single out Mara for fantastic customer servce. She kept me informed all the way with a particular issue, once resolved she called me. She is a pleasure to deal with and a great example of how customer service should be

Our experience of IRIS Elements has been extremely disappointing.

We moved to Elements expecting a more modern and integrated practice management solution, particularly for quotations, letters of engagement, accounts and tax work. In practice, we found additional licensing requirements, extra costs, workflow limitations and functionality differences that were not clear to us before we committed.

The system itself is full of bugs and we also experienced problems with data import, additional manual processes, functionality gaps compared with the legacy IRIS products, and issues that increased staff time and the risk of error.

IRIS has since acknowledged that some aspects of the Proposal Manager requirement and user licensing could have been clearer, but has still refused to allow us to exit the remaining contracts without further charges.

We have now moved our entire practice to another provider.

Based on our experience, I would strongly recommend that any firm considering IRIS Elements gets every licensing requirement, workflow and limitation confirmed in writing before signing.

As an Iris Elements user I am more than frustrated. If you write use the accounts widget, please explain what the accounts widget because your help doesnt know either. I have subscribed to accounts production. Why can't I add a client. Your online help is sh..

The issue that I had was resolved very quickly

Very helpful and listened to what we wanted. We learned alot.

They were responsive, courteous and knowledgeable and resolved the issue quickly.

Extremely disappointed with the level of customer service. We are paying for the Pro package, yet when we contacted customer support, we were told that telephone support is not included and that we would need to pay an additional fee to access it. This is completely unacceptable and very misleading.

When I asked the agent to clarify what support is actually included with the Pro package, I was not given a satisfactory explanation or any practical assistance. I have tried everything I can to resolve the issue myself, but unfortunately I have been unable to do so.

We have an important deadline to meet today, so this is now causing significant disruption. If customers paying for the Pro package cannot receive adequate support when they have an urgent problem, it seriously calls into question the value of the service.

I would appreciate this being escalated immediately and someone with the appropriate knowledge contacting me urgently to resolve the issue.

Jake was excellent

The advisor, Merlin, knew the software so well and any deficiencies in her knowledge she escalated to a higher team. She created the support ticked and filled in all pertinent information not to mention training me on how to create and classify any future tickets I would want to raise. WOW!

Junaid was very helpful and professional. He took the time to test the solution himself to ensure it was correct and then called me back with the resolution. His dedication to customer support is greatly appreciated.

Speedy feedback which helped resolve our query quickly

Susanna M, Customer Renewals Advisor, went above and beyond in helping us sort our an issue we were having with our KashFlow product. We are so grateful for her help and assistance . . . Susanna was professional, yet friendly and gave us confidence in the way she dealt with us. She is a credit to the company.

Satisfactory resolution of the tax issue which I appreciate the prompt resolution of the iris tax query.

Ganesh Raju R very helpful, understanding and finished my problem. Thank You Ganesh