Bright Reviews 

Such an incompetent software and team of developers. Since moving to BP Cloud from Desktop in April we have encountered multiple issues for which we have raised countless tickets. From payroll reports not being sent to countless technical issues to now having the software incorrectly calculate SSP, have totally lost faith in BP. We have been made to look unprofessional infront of clients on multiple occasions due to the problems with this software.

BP have broken what used to be a decent desktop software and charge extortionate prices for a mediocre customer service taken over by their AI assistant.

Will be moving to Moneysoft at the end of this tax year.

All enquiries are responded to and usually fairly promptly. Further information or clarification is available on request This is based on today's experience and also past experience

Brightpay was a reliable and very good payroll company, which i would have recommend to anyone looking for payroll services. It is disappointing that the move to the cloud appears to have resulted in a significant deterioration in both the reliability of the service and the ability to obtain meaningful assistance when something goes wrong. I have been trying to get a problem resolved for over five weeks with their development team and this team has not had the courtesy to provide any updates despite a number of emails to their first line support staff, which is the only contact provided by the company. This leaves the support staff dealing with understandably frustrated customers while having neither the authority nor the information necessary to resolve the problem. I have asked in my emails to speak with a manager and was told someone would call me, no one called. Two days ago I made a complaint it has not even been acknowledged. Other than first line support there are no contact details for anyone else. So I would say to anyone out there who wants a payroll service treat Brightpay with caution, until they get their house in order and start treating customers with respect.

Very poor customer service. There has been no response to support emails, and my recent experience with the support team was extremely disappointing. The approach was rude and argumentative rather than listening to the customer and trying to understand and resolve the issue.

Considering the expensive subscription fees we pay, I would expect a much higher standard of customer support and professionalism.

I am seriously considering moving to Sage Payroll due to this experience.

I was using BrightPay coonect
Should be charged monthly for usage but bring charged even if no active employers in place, refused to issue refund

Alex was really helpful with my query and kept me up to date with progress.
She was super knowledgeable throughout, very professional and at the same time assisted me in a friendly and gracious manner - and resolved the issue which is great!

I was very reluctant to change over having been with Sage for 20+ years but Im so glad I did. It was the best decision. From the initial sales calls with Conor Callaghan who was beyond patient with me! To the transition team who made the whole process very easy, the whole experience has been positive. I still have a couple of small issues but on the whole it has been very good

The member of staff in charge of our account (Eoin) during the switch over was very efficient and always to hand with any queries we have regarding either the pricing structure or the software itself. In addition, the call team was very helpful with any queries during the changeover.

However, since we started using the online version, we have found glitches which we are waiting for them to be addressed.

Moved BrightPay and Eoin McDonnell helped us with the whole process. I would recommend using BrightPay if looking at payroll software.

Alex was extremely helpful, looking into the problem and discussing a plan to correct it. Following it up with a step by step email.

We've been using BrightPay Cloud for a few months now, our team find it to be very user friendly. We've also had very good support from Bright during the learning process, which has been incredibly helpful. Special mention to our account manager Eoin, who has been a big part of our seamless transition to this software.

We've been dealing with Jack B for our agreement and initial onboarding. What an amazing experience compared to other companies. I work with Ops and implementation of new processes and this has been incredible compared to others. No pushy sales or constant calls - just the right amount. We are just starting to learn our way around the product after an initial trial which was the biggest seller about this for us - try before you buy to make sure it's right. Thank you Jack!

Jack Halligan provided a fantastic customer service and exceeded my expectations as a new Bright pay connect customer, thank you.

Had a demo recently given by Patrick Corbally. Patrick was exceptionally knowledgeable on the system and very personable, easy to work with and answered all my queries.

We had been using the desktop version of the payroll software for around 10 years, so naturally we were quite apprehensive about moving to a cloud-based system. After relying on the desktop platform for such a long period, changing to a completely different way of working felt like a significant step. Eoin took the time to talk us through the entire process, explain how the migration would work, and demonstrate the improvements that had been made to the cloud version over recent years. The reassurance and support provided gave us the confidence to move forward, and in November we decided to take the plunge and make the switch.

As with any major software transition, there were challenges along the way. During the first few months, there were occasions when I questioned whether we had made the right decision, particularly as we adapted our processes and became familiar with the new system. However, the support available throughout the transition was excellent, and it was clear that continuous improvements were being made to the platform.

Since April, we have seen a noticeable difference in both performance and usability. The system has become more streamlined, reliable, and easier to work with, and many of the concerns we initially had have been addressed. We are now seeing the benefits of being on a cloud-based platform, including improved accessibility, ongoing updates, and greater flexibility for our team.

Looking back, we are very pleased that we stayed with the software

This company used to be excellent, then they decided to get greedy. They forced everyone onto the cloud version and increased their prices. The software constantly freezes when trying to print anything, to the extent that you have to force it to close and re-start. Currently this morning a ten minute payroll has taken over 30 minutes, which I have had to close 3 times. The chatbox says that it is due to funny characters in the employee name (untrue) or my internet, again untrue. I use Starlink, it doesn't drop out. The new cloud software is not fit for purpose.

We have just signed up for Bright Pay Cloud with a view to migrating our payroll clients across. Our experience of the software thus far is excellent, and we are looking forward to getting operating with it properly. In the process, we have had things really clearly explained to us with great communication. Thank you Eoin for your help on this front!

I have been in contact with Bright for number of year and in general customer service is helpful but always in rush to cut the call and move onto the next customer but today on 11/08/2026 ,Caroline has done fantastic job ,such a calm person as it was taking longer to resolve the technical issue but oh man what a generous patience she has is amazing and admirable.I wish Bright has more staff like her .She has won my heart ❤️.
Thanks 🙏 very much Caroline .God Bless

Cloud Payroll presents several initial challenges that raise concerns, particularly considering the associated cost. Both employees and employers have experienced difficulties accessing the system, and there are currently no applications available to make this process easier.

Moreover, holiday calculations are limited, as the software does not support the 52-week average. The 12.07% calculation for irregular hours has a warning about the competence. Consequently, it appears that the software functions as a basic payroll solution with a relatively high price point.

While the support team demonstrates competence when one successfully connects with them, the preliminary interaction with the AI responses can be quite frustrating.

Providing a telephone helpline staffed by real people is a fantastic plus for BrightPay!

Alex was knowledgeable, friendly and very helpful today - leaving me very clear with what I needed to do next to resolve my payroll processing issue