COCUNAT Reviews 

8,609
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 222 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their high quality, natural ingredients, and gentle formulas that deliver visible results, making skin smoother, firmer, and more radiant. Many appreciate the lightweight textures, pleasant scents, luxurious feel, excellent customer service, and fast, reliable delivery. However, some customers noted issues with product application, such as serum coming out too fast and being wasted. A few others felt certain products did not provide expected results, leading to dryness or no noticeable improvement. Additionally, some reviewers experienced significant delays in receiving orders, mentioning unhelpful AI customer service or lack of follow-up.

What people talk about most

Product

Users describe positive interactions with product, with many expressing love and satisfaction for the items,... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the products'... See more

Order

Customers had ambiguous experiences with order, with many reporting significant issues such as delayed or... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising fast delivery... See more

Customer service

Customers consistently note positive experiences with customer service, with many reviewers praising the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had been using another miconeedling product, but that caused redness. Yours, I'm happy to say, did not! It was somewhat harder to manage pressing the pump as I have arthritis. I also had way too mu... See more

Company replied

Rated 3 out of 5 stars

Didn’t receive the correct order but rectified a week or so later. First application disappointing since the serum comes out way too fast and much is lost in drips or spillages. Have to stop the pro... See more

Company replied

Rated 3 out of 5 stars

I just used my second treatment and after the 3rd day my skin is looking a little dry but I do feel it’s helping minimally with smoother skin and helping with fine lines. It’s not a dramatic differen... See more

Company replied

Rated 5 out of 5 stars

I’ve been using COCUNAT for a while now, and I’m honestly so impressed! The products feel so natural and luxurious — my skin looks noticeably more radiant and firm. I especially love how lightweight t... See more

Company replied


Company details

  1. Cosmetics Store

Written by the company

En Cocunat, nuestro principal compromiso es cuidarte; con cada producto, con nuestra atención, ayuda, mejoras en la web para que encuentres los productos, traer esas marcas que estabas buscando… con cada gesto queremos cuidarte, o como a nosotros nos g...


Contact info

3.9

Great

TrustScore 4 out of 5

9K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

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3.9

All reviews

(8,609)

559 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love love love this brand

Love love love this brand! I am a hairdresser at an elite salon in Columbus Ohio and I wish we could get this in our salons! My daughter and I won’t use anything else for our curls!

March 12, 2026
Unprompted review
COCUNAT logo

Reply from COCUNAT

Thank you so much!
We are honored to be the choice of a professional stylist for both you and your daughter. It’s amazing to know our products have a place in your routine! 💕

Best,
Customer Love Team

Rated 5 out of 5 stars

I was honestly a little nervous to try…

I was honestly a little nervous to try this microinfusion treatment at first, but I was so happy to realize it’s truly painless. I loved the experience!

The results were noticeable about 3 hours after the first application, and even more in the following days. My skin looked fresher, smoother, and more radiant. I’ve been feeling so good about my skin that I’ve barely worn makeup since using it.

I’m not a Botox person, so I’m honestly in love with finding something that doesn’t involve fillers or procedures, but still helps enhance my natural features in the best way. As I get older, I felt like my “natural” needed a little help to shine again, and this did exactly that. Highly recommend!

April 7, 2026
Unprompted review
COCUNAT logo

Reply from COCUNAT

We are so happy to hear this, Anna Laura! ✨

It’s amazing that you saw results in just 3 hours and feel confident enough to go makeup-free. We love being your non-invasive alternative to feel radiant and natural. Thank you for recommending us! 🚀

Best,
Customer Love Team

Rated 1 out of 5 stars

Since the tariffs were put in place…

Since the tariffs were put in place every single monthly order has been detained at customs. The delays can take days or weeks to resolve.
I have canceled the monthly subscription and am reducing the amount products I order. I realized I don't need all of these products or the frustration. I will continue to place orders on my favorites on an 'as needed' basis.
Thank you and I wish you continued success.
~Patrice

April 17, 2026
Unprompted review
COCUNAT logo

Reply from COCUNAT

Dear Patrice, thank you for your honesty and for sticking with your favorites.
We sincerely apologize for the customs delays caused by the new tariffs; we know how frustrating these external hold-ups can be. We respect your decision to switch to "as needed" orders and are glad to still have you with us.
Wishing you the best as well! ✨

Best,
Customer Love Team

Rated 5 out of 5 stars

Love these products

I use The Cure and Curl Booster products from Cocunat. I am 75 years old and live in a very dry climate and The Cure helps keep my skin soft and moist. The Curl Booster products are the best I have ever used for my permed, curly hair. I get compliments all the time about how natural my curls look.

April 16, 2026
Unprompted review
COCUNAT logo

Reply from COCUNAT

Thank you so much for your kind words!
We are thrilled to hear that The Cure and Curl Booster are working so well for you at 75. It’s a pleasure to help you keep your curls and skin looking amazing in a dry climate! ✨

Best,
Customer Love Team

Rated 5 out of 5 stars

Obsessed with this brand

I had a really great experience with Cocunat. The products feel high quality and you can tell they really care about clean, effective ingredients. Everything arrived quickly and well packaged, and I’ve been loving the results so far. Definitely a brand I trust and would purchase from again.

April 13, 2026
Unprompted review
COCUNAT logo

Reply from COCUNAT

We are obsessed with your review! ✨

Thank you for trusting our clean and effective ingredients. We are so happy you're loving the results and the overall experience. Welcome to the Cocunat family! 🚀

Best,
Customer Love Team

Rated 5 out of 5 stars

I have been using Cocunat curl booster…

I have been using Cocunat curl booster duo for couple of years now and I love it. That’s the only products that I use, I would like to try skincare, but I don’t want to waste money by buying and not using if I don’t like it. I never get samples to try new products which is a pity.

April 15, 2026
Unprompted review
COCUNAT logo

Reply from COCUNAT

Thank you so much for your loyalty over the years! ✨ We totally understand the hesitation to try new skincare without testing it first; that’s why we created our Trials (https://cocunat.com/trials).

It’s a risk-free test: you buy whichever trial you like, and we refund 100% of the price as a code for your next purchase. This way, you can try it for free before deciding. Regarding the samples, we apologize if you haven’t received any lately, as we always aim to include some in every order.

We hope you decide to try our clinical skincare soon! 🚀

Best,
Customer Love Team

Rated 1 out of 5 stars

Very disappointed in the product

Very disappointed in the product. Product description stated see results in as little as 3 hours!!!! I saw absolutely nothing and to make matters even worse I’m stuck in a subscription I had no idea I couldn’t get out of it the product didn’t work. Contacted the company and they would not let me get out of it so beware.I can’t help feeling like I fell for a scam . With the money I’m wasting with these products I could have been treated by a professional . Learned a valuable lesson.

March 30, 2026
Unprompted review
COCUNAT logo

Reply from COCUNAT

We are very sorry to hear about your experience. Regarding the subscription, please note that our Club membership includes a 6-month commitment, which is clearly stated as it allows for a significant discount on the products. We never want our customers to feel misled, and the terms are designed to offer the best value for long-term clinical results. The Clinical Beauty Filler is backed by studies showing results in 3 hours, though individual response times can vary. We have contacted you privately to review your specific case and help you with your account. ✨

Best,
Customer Love Team

Rated 4 out of 5 stars

Love your products and love that you…

Love your products and love that you will replace a jar that arrived open….i see that you did ship out the replacement some time ago, but I have not yet received it.

Update: the day after I posted my review, the product arrived! I think customs had a hand in slowing the delivery…at any rate, I am SO HAPPY to have it!!!!

April 4, 2026
Unprompted review
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Reply from COCUNAT

Thank you for your patience, Denise!
We are glad our team arranged the replacement quickly, but we are sorry to hear it hasn't reached you yet. We have contacted you privately via Trustpilot to check the status of the new shipment and make sure you receive it as soon as possible. ✨

Best,
Customer Love Team

Rated 3 out of 5 stars

Shipping took longer than expected

Order product 3/22/26 received 4/6/26.

April 2, 2026
Unprompted review
COCUNAT logo

Reply from COCUNAT

We are very sorry for the delay with your order.
We want to locate your parcel immediately to provide a solution. We have contacted you privately via Trustpilot to request your order details and investigate what happened with the courier. ✨

Best,
Customer Love Team

Rated 3 out of 5 stars

I expected better results

I expected better results
I didn’t see any difference at all after 15 days
I think it’s more hype then results

April 1, 2026
Unprompted review
COCUNAT logo

Reply from COCUNAT

We are sorry to hear that you haven't seen the results you expected after these 15 days, Ann. Although our formulas are designed to provide visible changes quickly, every skin has its own response and adaptation time.
We have contacted you privately via Trustpilot to learn more about your experience and assist you personally. ✨

Best,
Customer Love Team

Rated 5 out of 5 stars

10 out of 10

I would give Cocunat a 10 out of 10 for customer service and product. I had an issue with one of the items I'd ordered (my fault) and once contacted, they acted on it immediately, without question, only kindness, and immediately replaced the item in question. Thank you again Cocunat!
I'm looking forward to trying more of their products ( they're a little expensive but go on sale occasionally! )

February 2, 2026
Unprompted review
COCUNAT logo

Reply from COCUNAT

Thank you so much for your kind words! We are thrilled to hear that our Customer Love team was able to help you quickly and kindly. ✨ It’s a pleasure to have you in our community, and we hope you continue to enjoy our products and upcoming sales.

Thank you for trusting Cocunat! 🚀

Rated 1 out of 5 stars

I sit have not received my product…

I sit have not received my product which was ordered March 2nd

March 31, 2026
Unprompted review
COCUNAT logo

Reply from COCUNAT

We are very sorry that you have not yet received your order from March 2nd, Mary. We completely understand your frustration with the wait. We have contacted you privately via Trustpilot to request your order details and locate your parcel immediately with the courier. We want to resolve this as soon as possible so you can enjoy your products. ✨


Best,
Customer Love Team

Rated 5 out of 5 stars

I love using the curly combo

I love using the curly combo - curl booster and curl moisturiser. I have been using Cocunat curly combo for quite a few years now and I find it’s the product which gives my curls the best definition.

March 16, 2026
Unprompted review
COCUNAT logo

Reply from COCUNAT

Thank you so much, Virginia!
We are thrilled to hear that our Curly Combo has been your go-to for years to get the best definition. It’s a pleasure to be part of your routine! 🌀

Best,
Customer Love Team

Rated 5 out of 5 stars

I love their curly hair products

I love their curly hair products. They keep my curls controlled without weighing them down.

March 14, 2026
Unprompted review
COCUNAT logo

Reply from COCUNAT

We are so glad you love them!
It’s great to know our products give you the control you need without weighing your curls down.
Thank you for your trust! 🙌

Best,
Customer Love Team

Rated 5 out of 5 stars

Review Coconut Clinical Exosomes

I tested the Clinical Exosomes by Cocunat.
Light texture, leaving the skin more luminous and hydrated.
An interesting formula with exosomes, peptides, and hyaluronic acid — a good anti-aging product, but not a miracle. Consistency in your skincare routine is the real secret.

March 6, 2026
Unprompted review
COCUNAT logo

Reply from COCUNAT

Thank you so much for your feedback, Inês!
We are glad you're enjoying the texture and hydration of the Clinical Exosomes. As you mentioned, consistency is key to seeing the best results.

We are happy to be part of your routine! ✨

Best,
Customer Love Team

Rated 5 out of 5 stars

Pumper gel is really good

The best facial cleanser you’ll ever try!”
PAMPER GEL is gentle yet deeply cleansing. It feels fresh while keeping your skin hydrated. It has everything you need, and you’ll notice your skin feeling truly clean and silky. Its aloe vera and hyaluronic acid base makes it unique and suitable for all skin types

February 9, 2026
Unprompted review
COCUNAT logo

Reply from COCUNAT

Thank you so much! You’re absolutely right—the combination of Aloe Vera and Hyaluronic Acid in our Pamper Gel is truly unique. We’re so glad you love its texture! 💦

Best,
Customer Love Team

Rated 5 out of 5 stars

had a great experience with Cocunat

had a great experience with Cocunat. The product quality is excellent and feels very natural on the skin. I love that the brand focuses on clean ingredients and sustainability. The packaging is beautiful and delivery was fast. I’ve been enjoying the results and will definitely continue using Cocunat products. Highly recommended!

November 9, 2025
Unprompted review
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Reply from COCUNAT

Thank you so much, Carina!

We are thrilled to hear that your experience was so positive and that you appreciate our commitment to sustainability. 🌿

Best,
Customer Love Team

Rated 5 out of 5 stars

The Jabón Facial Pamper Gel is a…

The Jabón Facial Pamper Gel is a gentle, refreshing facial cleanser designed for everyday use. Its gel-based formula makes it especially appealing for people who prefer lightweight textures that don’t leave the skin feeling heavy or greasy.

After consistent use, this cleanser proves to be effective at removing dirt, excess oil, and light makeup while maintaining the skin’s natural balance.

January 20, 2026
Unprompted review
COCUNAT logo

Reply from COCUNAT

Thank you for your review! 💕

We love that the Pamper Gel fits so well into your daily routine and that your skin feels balanced and clean.

Kind regards,
Customer Love Team

Rated 5 out of 5 stars

Cocunat is the real deal!

I am a big fan of Cocunat and their products! One of my favorites is The Cure serum. It just feels so wonderful on my skin. But everything I've tried from them is amazing.

I am always very happy with the quality and ingredients of the products. I also enjoy the way the products make my skin feel. It never feels harsh - always gentle but still works very well for me.

I would definitely recommend if you're looking for quality skin, face, or hair care.

January 1, 2026
Unprompted review
COCUNAT logo

Reply from COCUNAT

Thank you so much, Leah! ✨

The Cure is also one of our favorites. We are thrilled to hear that you feel that gentle efficacy on your skin. Thank you for the recommendation!

Best,
Customer Love Team

Rated 5 out of 5 stars

Cocunat is an amazing company

Cocunat is an amazing company. Customer service is top notch. Products are top tier. If you are looking for a wow experience and quality products, this is where you need to be!

February 9, 2026
Unprompted review
COCUNAT logo

Reply from COCUNAT

Thank you so much for your kind words! ❤️

We work hard to ensure that both our service and our products are top-notch. We are thrilled that you had such a "wow" experience with us!

Best,
Customer Love Team

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