Normal shipping was shipped relatively quick. I recieved my parcel in 4 days, even in saturday, but not the place which was initially pointed, for which is responsible In post in fact. All's well.
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Review summary
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What people talk about most
Reviews shaping this summary
I LOVE 24S!!!!! They have hard to find bags from Bottega & LV. Their shipping speed to the US, is second to none!!!! I so appreciate receiving my items by overnight Fed EX shipping!!! Items have al... See more
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All the orders I place with 24S.com arrive very fast, sooner than their estimate. The items are carefully packed and dispatched. What I particularly love is their exclusivity on certain French haute... See more
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Great online shopping experience. First time I have ordered via 24S, my two Hermes nail polishes arrived swiftly to the UK. Two limited edition shades which were available to purchase ahead of other o... See more
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Company details
About 24S
Written by the company
About 24S
Launched in 2017, 24S is a house of the Louis Vuitton Moët Hennessy (LVMH) group and the online destination for Parisian Fashion and Luxury for women.
Inspired by Parisian style, 24S offers a curated selection of more than 100 Fashion and Beauty brands. As a multi-brand retailer, 24S embraces fashion as an infinite playground where timeless pieces meet modern silhouettes through a refined mix & match approach. 24S is also the exclusive pure player of the most prestigious brands such as Louis Vuitton, Dior and Celine.
Our platform brings the Parisian shopping experience online through curated collections, express worldwide delivery, luxury packaging, and dedicated customer service available 24/7 in 5 languages. Thanks to the expertise implemented at every stage of the customer journey, 24S offers its clients a range of high-end services, including advice from personal shoppers.
Rooted in the spirit of Paris, 24S combines luxury expertise, creativity and effortless elegance to connect fashion lovers around the world with the best of Parisian style.
Launched in 2017, 24S is a house of the Louis Vuitton Moët Hennessy (LVMH) group and the online destination for Parisian Fashion and Luxury for women.
Inspired by Parisian style, 24S offers a curated selection of more than 100 Fashion and Beauty brands. As a multi-brand retailer, 24S embraces fashion as an infinite playground where timeless pieces meet modern silhouettes through a refined mix & match approach. 24S is also the exclusive pure player of the most prestigious brands such as Louis Vuitton, Dior and Celine.
Our platform brings the Parisian shopping experience online through curated collections, express worldwide delivery, luxury packaging, and dedicated customer service available 24/7 in 5 languages. Thanks to the expertise implemented at every stage of the customer journey, 24S offers its clients a range of high-end services, including advice from personal shoppers.
Rooted in the spirit of Paris, 24S combines luxury expertise, creativity and effortless elegance to connect fashion lovers around the world with the best of Parisian style.
Customer Care
Written by the company
- Dedicated multilingual assistance
- Our multicultural Customer Care team is here to guide you throughout your shopping experience with personalised assistance. Available 6 days a week in 5 languages, our team is committed to offering attentive support and tailored advice at every stage of your journey with 24S.
Delivery
Express worldwide delivery
24S offers fast delivery to more than 100 countries.
Enjoy next-day delivery in selected destinations, pickup options, and carefully prepared packaging designed to bring the Parisian experience directly to your door.
Contact info
PARIS, France
- +33 1 70 37 14 79
- bonjour@24s.com
- 24s.com
4.3
Excellent
11K reviews
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Replied to 99% of negative reviews
Typically replies within 24 hours
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Recommended!
Fast and free delivery, timely updates from customer service and 10% off on the first purchase….couldn’t be more pleased.
June 8, 2026
Reply from 24S
Bonjour,
We are grateful for you taking the time to share your positive experience on TrustPilot!
It fills us with great satisfaction to know that your recent shopping endeavor on our platform was so pleasing, and that both our expedited delivery service and regular promotionnal offers met your standards.
We sincerely hope your exquisite DEMELLIER bag brings you endless delight!
We anticipate the opportunity to serve you again at 24S in the very near future!
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you immensely for sharing your delightful experience with us!
We are overjoyed to hear that your shopping journey on our website was so satisfying, and that both our Express delivery service and our reliable payment system met your expectations.
We truly hope your new LOUIS VUITTON bag brings you absolute joy and fulfillment.
We await the pleasure of welcoming you back to 24S very soon!
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
We are absolutely thrilled by your wonderful feedback!
It brings us immense pleasure to learn that your shopping journey with 24S was such a successful one.
We genuinely hope you adore your new GOLDEN GOOSE Sneakers.
We would be honored to welcome you back to 24S in the near future!
Kind regards,
24S Customer Service Team
I was very disappointed with the CS…
I was very disappointed with the CS team's response, as they were unable to do anything about the situation where a customer's payment was blocked even though there was no return history.
February 10, 2026
Reply from 24S
Bonjour,
Thank you for your comment and we are sincerely sorry for any inconvenience caused.
Indeed, as previously explained by our Customer Advisor by email, your transaction has been denied by our partner's payment system.
In this case, our Financial Department is unable to grant access. Each credit or debit card payment made on 24s.com is processed through an automatic payment verification system.
We also noticed that your last payment attempt was in March 2026, should you wish to try further and it's still denied, we invite you to contact our Customer Service at bonjour@24s.com for more advice.
We appreciate your understanding and remain at your disposal for any further information.
Kind regards,
24S Customer Service Team
Antigona East-West Bowling bag in denim
I received the Givenchy bag; honestly, it looked like it had been thrown in the box, and it looked like a bag the boutique had rejected. The bag was dented on the front, and the zipper was wonky. I had to call the customer service number on the website and ask if the bags they sell are authentic. Louis Vuitton owns 24s, and it sells brands owned by the French luxury conglomerate LVMH. I guess I expected a higher-quality bag from a brand like Givenchy and a luxury conglomerate like LVMH. I guess quality is too much to ask in 2026.
June 9, 2026
Reply from 24S
Bonjour,
Thank you for sharing your feedback. We sincerely apologize that your recent experience with your GIVENCHY bag did not meet your expectations.
Firstly, we want to assure you that all pieces sold on 24S are brand new and totally authentic.
Indeed, as part of the LVMH group, we are committed to upholding the highest standards of quality and luxury.
To address the issues you've described regarding the dent and the zipper, please rest assured that our Customer Advisor has already sent you an email requesting detailed pictures of the bag.
This will allow us to thoroughly investigate the matter and offer you the best possible solution to rectify this situation.
We look forward to your prompt response to the email so we can resolve this for you as quickly as possible.
Kind regards,
24S Customer Service Team
I was able to get Louis Vuitton bag…
I was able to get Louis Vuitton bag that had dropped off the 24 website because I spoke to my representative.
So I’m very happy with the outcome!
June 5, 2026
Reply from 24S
Bonjour,
Thank you so much for sharing your wonderful experience with us!
We are thrilled to learn that your overall shopping journey on our website brought you such satisfaction, and that our LOUIS VUITTON OnTheGo MM bag, along with our dedicated customer service pleased you!
We hope that your new piece brings you complete and utter satisfaction.
We eagerly anticipate the privilege of welcoming you back to 24S very soon, for more exquisite discoveries and exceptional moments!
Kind regards,
24S Customer Care Team
I’m still waiting to receive my purchase…
I still waiting to receive my purchase it’s stuck in customs. I did not know I had to pay customs fees. I paid the fee and hope it will be released. I’m very excited to receive the Louis Vuitton bracelet.
June 9, 2026
Reply from 24S
Bonjour,
We thank you for your feedback and sincerely apologize for the inconvenience encountered lately with the delivery of your order.
We kindly confirm that all of our orders delivered outside of the European Union already include taxes and duties. No further payments are required.
We also confirm that FedEx has been contacted regarding your order, and it is currently pending customs clearance.
Also, our Customer Care Team will keep you informed of any update.
We remain at your disposal for any additional information at bonjour@24s.com.
Kind regards,
24S Customer Care Team
Still waiting for my very expensive…
Still waiting for my very expensive item to arrive.
June 8, 2026
Reply from 24S
Bonjour,
We thank you for your feedback.
We are sincerely sorry for this exceptional delay during the customs clearance process.
After verification with our Transport Team, please rest assured that your parcel has now cleared customs and will be delivered as soon as possible.
One of our Advisors will be contacting you shortly to keep you informed about the delivery progress and to offer a commercial gesture.
Thank you for your patience.
We remain at your entire disposal at: bonjour@24S.com in the meantime.
Kind regards,
24S Customer Care Team
Excellent ❤️
June 4, 2026
Reply from 24S
Bonjour,
We were delighted to receive your very kind feedback!
It fills us with joy to know that your shopping experience at 24S was such a success.
We sincerely hope that you enjoy your LOUIS VUITTON Bracelet.
It would be an honor to welcome you back to 24S soon!
Kind regards,
24S Customer Service Team
Reply from 24S
Bonjour,
Thank you very much for sharing your positive feedback with us.
We are happy to hear that you enjoyed your shopping experience on our website, including our fast shipping service!
We hope you are entirely satisfied with your new TOTEME knit cape and look forward to seeing you again soon on 24S.com!
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you for your very kind comment.
We are happy to hear that you enjoyed our delivery service and the CELINE Small Boston bag you received.
We hope to see you again soon at 24S!
Best regards,
24S Customer Service Team
return problem
I want to return the item and the website says "Sorry, we couldn't find any available carriers for your return
" What??
Now I have to take time to write to customer service to resolve this issue. If I ordered from Farfetch I wouldn't have this problem
June 5, 2026
Reply from 24S
Bonjour,
We thank you for your feedback and sincerely apologize for the exceptional situation you've experienced with your return.
Please be assured that we addressed your request with the utmost speed.
Upon verification, one of our advisors provided your return label within 24 hours of your inquiry. As soon as your package arrives at our Atelier, your refund will be processed within 3 business days.
Rest assured, the message displayed regarding carrier unavailability was due to a temporary FedEx technical issue, which has now been resolved.
For future orders, returns can be easily processed via our platform.
We remain at your disposal for any further inquiry in the meantime.
Kind regards,
24S Customer Care Team
Excellent service.
June 3, 2026
Reply from 24S
Bonjour,
Thank you very much for sharing your positive feedback with us.
We are delighted that you enjoyed your shopping experience on 24S and hope that your new DRAGON DIFFUSION Japan tote bag brings you complete satisfaction!
We wish you a lovely day and hope to see you again very soon on 24S.com!
Kind regards,
24S Customer Service Team
Delivery and quality far exceeded my…
Delivery and quality far exceeded my expectations.
June 2, 2026
Reply from 24S
Bonjour,
Thank you very much for taking the time to share such praising and positive feedback with us!
We are delighted to know that you enjoyed your shopping experience on our website, with a special mention for the quality of our products and our fast delivery service!
We hope your new CHLOE Horse Medal basket brings you entire satisfaction and to seeing you soon back on 24S.com!
Best regards,
24S Customer Service Team
Customer service was amazingly fast and…
Customer service was amazingly fast and responsive to my request!
June 2, 2026
Reply from 24S
Bonjour,
Thank you very much for taking the time to share your kind and positive feedback with us.
We are glad to hear that our Customer Care Team was able to assist you in a timely manner with any inquiry you had!
We wish you a lovely day and hope to see you soon back on 24S.com!
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you for sharing your praising feedback with us.
We are happy to learn that you have enjoyed your overall shopping experience on our website and particularly the quality of our product and our Express shipping service.
We hope your new BALLY Plume loafers brings you entire satisfaction and to seeing you soon back on 24S.com!
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you for sharing your feedback. We are sincerely sorry for the inconvenience caused by this exceptional situation.
Following an unusual incident, a trace request was initiated with FedEx regarding your parcel, which was duly dispatched by the 24S Workshop on May 28.
Our Customer Care team contacted you today to request the document needed to process your full refund and to extend a commercial gesture as an apology for the inconvenience caused.
Please be assured that we remain fully committed to assisting you and to ensuring the most appropriate resolution to this matter.
Should you need any further assistance, we remain entirely at your disposal at bonjour@24s.com.
Kind regards,
24S Customer Care Team
Customer service was very responsive…
Customer service was very responsive and addressed my questions as soon as they received them. Great first experience dealing with 24S and would definitely purchase again in the future. Fast shipping and excellent packaging too!
May 29, 2026
Reply from 24S
Bonjour,
Thank you very much for taking the time to share such a kind and positive feedback with us.
We are delighted to know that you have enjoyed your overall shopping experience on 24S and even more to hear that our 24/7 available Customer Care Team was able to successfully assist you with any inquiry you had promptly!
We hope to have the pleasure of welcoming you soon back on 24S.com !
Best regards,
24S Customer Care Team
Very quick delivery
Very quick delivery. Only hiccup was the custom form that was required.
May 28, 2026
Reply from 24S
Bonjour,
Thank you for your feedback regarding your recent order.
We are pleased to know that you enjoyed our fast delivery service.
Indeed, customs authorities may sometimes request additional documents, and we sincerely apologize for the resulting 3-day delay.
Please be assured that for your future deliveries, our Customer Service team remains fully available to assist you with any inquiries or support you may need.
We hope your new ISABEL MARANT Anee mules brings you entire satisfactio and hope to see you back on 24S.com soon!
Kind regards,
24S Customer Care Team
I shopped with 24s several times
I shopped with 24s several times - great customer service, nice packaging and fast delivery. Definitely recommend!
April 15, 2026
Reply from 24S
Bonjour,
We thank for your feedback.
We are delighted to hear that you enjoyed your shopping experience with 24S!
We strive to offer excellent customer service, careful packaging, and fast delivery, and it's a pleasure to know that we met your expectations.
Thank you so much for your warm recommendation!
Kind regards,
24S Customer Care Team
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