Normal shipping was shipped relatively quick. I recieved my parcel in 4 days, even in saturday, but not the place which was initially pointed, for which is responsible In post in fact. All's well.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I LOVE 24S!!!!! They have hard to find bags from Bottega & LV. Their shipping speed to the US, is second to none!!!! I so appreciate receiving my items by overnight Fed EX shipping!!! Items have al... See more
Company replied
All the orders I place with 24S.com arrive very fast, sooner than their estimate. The items are carefully packed and dispatched. What I particularly love is their exclusivity on certain French haute... See more
Company replied
Great online shopping experience. First time I have ordered via 24S, my two Hermes nail polishes arrived swiftly to the UK. Two limited edition shades which were available to purchase ahead of other o... See more
Company replied
Company details
About 24S
Written by the company
About 24S
Launched in 2017, 24S is a house of the Louis Vuitton Moët Hennessy (LVMH) group and the online destination for Parisian Fashion and Luxury for women.
Inspired by Parisian style, 24S offers a curated selection of more than 100 Fashion and Beauty brands. As a multi-brand retailer, 24S embraces fashion as an infinite playground where timeless pieces meet modern silhouettes through a refined mix & match approach. 24S is also the exclusive pure player of the most prestigious brands such as Louis Vuitton, Dior and Celine.
Our platform brings the Parisian shopping experience online through curated collections, express worldwide delivery, luxury packaging, and dedicated customer service available 24/7 in 5 languages. Thanks to the expertise implemented at every stage of the customer journey, 24S offers its clients a range of high-end services, including advice from personal shoppers.
Rooted in the spirit of Paris, 24S combines luxury expertise, creativity and effortless elegance to connect fashion lovers around the world with the best of Parisian style.
Launched in 2017, 24S is a house of the Louis Vuitton Moët Hennessy (LVMH) group and the online destination for Parisian Fashion and Luxury for women.
Inspired by Parisian style, 24S offers a curated selection of more than 100 Fashion and Beauty brands. As a multi-brand retailer, 24S embraces fashion as an infinite playground where timeless pieces meet modern silhouettes through a refined mix & match approach. 24S is also the exclusive pure player of the most prestigious brands such as Louis Vuitton, Dior and Celine.
Our platform brings the Parisian shopping experience online through curated collections, express worldwide delivery, luxury packaging, and dedicated customer service available 24/7 in 5 languages. Thanks to the expertise implemented at every stage of the customer journey, 24S offers its clients a range of high-end services, including advice from personal shoppers.
Rooted in the spirit of Paris, 24S combines luxury expertise, creativity and effortless elegance to connect fashion lovers around the world with the best of Parisian style.
Customer Care
Written by the company
- Dedicated multilingual assistance
- Our multicultural Customer Care team is here to guide you throughout your shopping experience with personalised assistance. Available 6 days a week in 5 languages, our team is committed to offering attentive support and tailored advice at every stage of your journey with 24S.
Delivery
Express worldwide delivery
24S offers fast delivery to more than 100 countries.
Enjoy next-day delivery in selected destinations, pickup options, and carefully prepared packaging designed to bring the Parisian experience directly to your door.
Contact info
PARIS, France
- +33 1 70 37 14 79
- bonjour@24s.com
- 24s.com
4.3
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from 24S
Bonjour,
Thank you very much for sharing your great and positive feedback with us.
We are delighted to hear that you enjoyed the 24S service and product selection!
We wish you the best time wearing your new LOUIS VUITTON belt and hope to have the pleasure of welcoming you soon back on 24S.com!
Kind regards,
24S Customer Care Team
Very fast delivery.
July 15, 2026
Reply from 24S
Bonjour,
Thank you for sharing your praising feedback with us.
We are happy to learn that you have enjoyed your overall shopping experience on 24S and particularly our Express shipping service.
We hope your new BOTTEGA VENETA dress brings you entire satisfaction and to seeing you soon back on 24S.com!
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you so much for your wonderful feedback and for your continued trust in 24S.
We are happy to hear that you have enjoyed your overall shopping experience on our website and that your new CHLOE bag brings you entire satisfaction !
We wish you a lovely end of July and hope to see you soon back on 24S.com !
Kind regards,
24S Customer Care Team
Great experience!
July 15, 2026
Reply from 24S
Bonjour,
Thank you very much for sharing your positive feedback with us.
We are happy to hear that you have enjoyed your overall shopping experience on our website and that you are satisfied with your new FREDERIC MALLE eau de parfum !
We wish you a lovely end of July and hope to see you soon back on 24S.com !
Kind regards,
24S Customer Care Team
Defective item sent with tag cut off, no accountability from 24s!
I ordered a TOTEME Box croc-effect leather handbag from 24S (order #Z6RYFPP). It arrived with the item tag already detached and a clasp that did not function. I photographed the item at unboxing and sent the images with my complaint.
However, the response I received from 24s did not address either defect. They kept referring to the condition "during delivery," stated that all items sold are "strictly brand new," and included an unrelated paragraph about return labels. The broken clasp was not mentioned at all, nor about the cut off tag. It definitely read as a template, not a reply to my case.
I returned the bag and called customer care. I was told that no timeline could be given, and that no one could confirm whether it will be refunded at all! This is ridiculous - it's as if they are sending defective items to customers with cut off tag intentionally to let them have no choice but keep it!
So at this point: I bought a "new" bag but they sent "defective" bag "with tag detached", documented it, returned it, and still have no confirmation of a refund and no timeline!
What I expected from a retailer at this price point and market reputation was simple acknowledgement of their own mistake and a full refund with apology. Instead, the burden of proof has been placed entirely on me whereas they are the ones to have sent such a defective item to the customer!!
I will update this review if the situation is resolved.
July 17, 2026
Unprompted review
Reply from 24S
Bonjour,
We thank you for your feedback and sincerely apologize for the inconvenience encountered with your order.
We want to assure you that all items dispatched by 24S undergo rigorous quality control before each shipment.
Regarding the detached tag on your bag, we received it in this condition from the brand TOTEME.
We have escalated your comments to our departments to improve item presentation and wish to reassure you that this piece is new and comes directly from their Atelier.
However, we sincerely regret the exceptional condition of your bag's clasp. We are truly sorry that, despite our vigilance, this detail may have escaped our inspection.
We confirm that your return is currently being processed, and please be assured that the refund for your order will be processed within three business days of its arrival at our Atelier.
One of our advisors will contact you as soon as the refund is confirmed.
We remain at your disposal for any further information requests at bonjour@24s.com.
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you very much for taking the time to share such a kind feedback with us.
We are delighted to hear that you have enjoyed your overall shopping experience on our website with a special mention for our fast delivery service and free Return policy !
We wish you a lovely end of July and hope to see you soon back on 24S.com !
Kind regards,
24S Customer Care Team
I don't have my package and there is no…
I don't have my package and there is no update to shipping. I will revise this review when I receive package and am happy with it.
July 10, 2026
Reply from 24S
Bonjour,
We thank you for your feedback and sincerely apologize for the inconvenience encountered lately with the delivery of your order.
We kindly inform you that your order was temporarily held by customs for a necessary formality.
We are pleased to inform you that our Transport Team has contacted FedEx to resolve the situation.
Please rest assured that our transport department is ensuring the final steps for a swift delivery.
One of our advisors will contact you very soon by email to follow up on your delivery.
We remain at your disposal for any further information requests at bonjour@24s.com.
Kind regards,
24S Customer Care Team
Delayed shipping
July 13, 2026
Reply from 24S
Bonjour,
We thank you for your feedback and sincerely apologize for the inconvenience encountered lately with the delivery of your order.
We wish to advise you that your order was temporarily retained by customs for a required administrative process.
We are pleased to confirm that our Transport Team has been in communication with FedEx to rectify this
Rest assured, our transport department is now overseeing the final arrangements to ensure a prompt arrival. One of our advisor will contact you by email very soon to provide an update on your delivery status.
We appreciate your patience.
We remain at your disposal for any further information requests at bonjour@24s.com.
Kind regards,
24S Customer Care Team
Normal shipping was shipped relatively…
Normal shipping was shipped relatively quick. I recieved my parcel in 4 days, even in saturday, but not the place which was initially pointed, for which is responsible In post in fact. All's well.
July 8, 2026
Reply from 24S
Bonjour,
We thank you for taking the time to share your positive feedback with us.
We are pleased to hear you enjoyed your 24S shopping experience and received your parcel quickly, even within four days.
We note your comment about the delivery to a different relay point than initially chosen.
This can occur due to various operational factors and the local transport team's capacity, which are managed by our logistics partners.
Rest assured that your feedback has been shared with our transport partner to help improve their service.
We hope you are satisfied with your new LOEWE dress and remain at your disposal for any further inquiries at bonjour@24S.com.
Best regards,
24S Customer Care Team
24S didn’t file customs paperwork correctly
My package has been held at FedEx for over a week now due to not clearing customs. 24S told me all their paperwork was submitted and there wasn’t anything to worry about but now I just learned they have an expired bond number so I can’t get my package. Terrible customer experience.
Edit: 24S replied to this saying it was being cleared from customs. Not only is it still stuck there, but they won’t allow me an extension to return the items once it arrives. DO NOT PURCHASE FROM THEM or trust their replies on this website
July 6, 2026
Reply from 24S
Bonjour,
Thank you for your feedback and for reaching out to us.
We sincerely apologize for any inconvenience you may have experienced with the delivery of your recent order.
Upon reviewing the tracking information provided by FedEx, it indicates that your order is being cleared from the domestic customs in Memphis.
We deeply understand that there have been slight delays in customs clearance processes within the United States, which we attribute to recent administrative changes.
Please be assured that our Transport Team is still in contact with FedEx and closly monitor the status of your parcel. We will let you know as soon as we have more information on this aspect.
Also, one of our Customer Care advisors will contact you shortly via email with an update, along with a commercial gesture to acknowledge your patience.
In the meantime, please do not hesitate to contact us at bonjour@24S.com for any further inquiries.
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
Thank you for sharing your kind feedback with us!
We are delighted to hear that you have enjoyed your shopping experience on our website!
We are also pleased to know that our quick delivery makes your overall experience more joyful.
We hope your L'ARTISAN PARFUMEUR perfumes bring you complete satisfaction, and see you soon on 24s.com!
Kind regards,
24S Customer Care Team
Love to buy in 24s
July 6, 2026
Reply from 24S
Bonjour,
We sincerely appreciate you sharing your feedback with us!
It brings us great pleasure to learn that your experience on 24S.com was enjoyable.
We are also glad to know that you appreciated your overall experience, and we eagerly await your return to 24S in the near future!
Kind regards,
24S Customer Care Team
Selection and service is superbe!
Wonderful selection of quality products. Beautifully wrapped and arrived quickly.
July 9, 2026
Reply from 24S
Bonjour,
Thank you wholeheartedly for sharing such a delightful experience with us!
We are absolutely thrilled to know that your overall shopping journey on our website brought you such satisfaction, and that our carefully crafted packaging, our great product selection, along with our swift Express shipping service, particularly stood out and pleased you.
We sincerely hope that your new purchase brings you complete and utter satisfaction, adding a touch of elegance and joy to your life.
We eagerly anticipate the privilege of welcoming you back to 24S.com very soon!
Kind regards,
24S Customer Care Team
Cautiously and beautifully packaged…
Cautiously and beautifully packaged perfume and great deal. Awesome customer service, lots of praise to Aminique. Will consider buying again from here, thanks!
July 6, 2026
Reply from 24S
Bonjour,
Thank you so much for sharing your wonderful experience with us. It is with great pleasure that we received your incredibly kind feedback!
We are absolutely thrilled to learn that your overall shopping journey on our website brought you such satisfaction, and that our lovely Parisian Box, dedicated customer service and competitive price particularly stood out and pleased you!
We sincerely hope that your KILIAN perfume brings you complete and utter satisfaction, adding a touch of elegance to your life.
We eagerly anticipate the privilege of welcoming you back to 24S very soon, for more exquisite discoveries and exceptional moments!
Kind regards,
24S Customer Care Team
Love the experience!!!
Great experience. My order shipped super fast, and I received it in perfect condition. I love it!!!
July 8, 2026
Reply from 24S
Bonjour,
We are absolutely thrilled to hear about your great experience with 24S!
It brings us immense joy to know that your overall shopping experience was wonderful.
We hope that your DIPTYQUE perfumes met your expectations and look forward to creating many more wonderful experiences for you!
Kind regards,
24S Customer Care Team
Great customer service, at times iffy with customs compared to others. Will still remain a loyal customer.
While 24S tends to have more issues clearing customs than other international retailers. That said, their customer service is always on top of the situation and provides top notch service. I will definitely shop with them again (and already have).
June 1, 2026
Reply from 24S
Bonjour,
Thank you for your nice review and for sharing your experience.
We sincerely apologize for the issues you encountered with customs clearance of your order, especially regarding this exceptional delay in our customer service response.
We understand that customs procedures in the United States can sometimes be complex and lead to unforeseen delays, and we regret that this impacted your return.
Please be assured that our team actively worked to resolve the situation and assist with clearing your parcel.
We are pleased to confirm that, following the resolution process, your order was accordingly refunded on June 19th to your original payment method. We hope this final resolution was satisfactory.
Thank you for your patience and understanding. We hope to provide you with a smoother experience next time.
We look forward to welcoming back very soon on 24S!
Kind regards,
24S Customer Care Team
Very nice experience with delivery…
Very nice experience with delivery experience and packaging.
July 6, 2026
Reply from 24S
Bonjour,
We are delighted to hear about your very nice experience with our delivery and packaging conditions!
It truly makes our day to know that these important aspects of your shopping journey met your expectations and contributed positively to your overall satisfaction.
We hope that your L'ARTISAN PARFUMEUR gift set fully met your expectations!
We look forward to providing you with many more excellent experiences on 24S in the future!
Kind regards,
24S Customer Care Team
The speed of delivery
The speed of delivery, packaging, reliability, and good discounts are what I really like about 24S. What I don't like is that I often receive a discount code in the email that doesn't work in the app.
Marija
July 6, 2026
Reply from 24S
Bonjour,
Thank you for your valuable feedback!
We're delighted you appreciate our Express delivery, Parisian Box packaging, and regular discounts.
Indeed, promotional offers often have specific terms and conditions, which can be found on our website.
We also noticed that you successfully applied the code for a 15% discount on your order.
For any questions or assistance with discount codes, please feel free to email us directly at bonjour@24s.com. Our team will be happy to help!
We hope that your MIU MIU sandals pleased you!
Kind regards,
24S Customer Care Team
Great experience!
The customer service at 24S is always excellent. The team is friendly, helpful, and goes above and beyond to accommodate every request, making online shopping a smooth and enjoyable experience. I truly appreciate their professionalism and care for their customers. I will gladly keep coming back and will always shop on the 24S website with great pleasure. Highly recommended!
July 7, 2026
Reply from 24S
Bonjour,
Thank you for your wonderful feedback!
We are truly touched and incredibly grateful for your exceptionally kind words regarding our dedicated Customer Service.
It brings us immense joy to hear that our team's friendliness, helpfulness, and dedication to going above and beyond have made your online shopping experience smooth and enjoyable.
Your appreciation for our professionalism and care for our customers is the highest compliment we could receive. We are delighted to know that you will gladly keep coming back and shop on the 24S website with great pleasure!
Thank you wholeheartedly for your wonderful recommendation and for being such a valued customer.
We eagerly look forward to assisting you again on 24S!
Kind regards,
24S Customer Care Team
Reply from 24S
Bonjour,
We are so glad to receive such positive feedback!
Your satisfaction is music to our ears and confirms that we've met your expectations perfectly!
We are delighted that everything was to your liking.
Thank you for taking the time to share your excellent experience with us. We look forward to welcoming you back to 24S very soon!
Kind regards,
24S Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.