Tony Lilley

I have been dealing with this company for a couple of years as they said they could get us compensation from a developer, they got me to sign a contract with them, and ever since they have not returned my calls, or emails, and their receptionists are obstructive. I feel they have scammed us and maybe got money from the developer that they have not passed on to me, they will not contact me or return my calls. my recommenation is that you do not deal with this company!!! I am still waiting for a call or email from them............................

Had need to call out the AA tonight & service was outstanding. Arrived within 30 minutes, fixed the issue and had us on our way. Mechanic was lovely chap and very helpful.
Previously a member of RAC and cant recommend AA enough as whole service is so much better.

Great service on paper but they fail to deliver and offer only an overseas type talk service to resolve issues - and that is a world of pain. So -easy to use the booking site, but when (and not if) something goes missing you may as well ask your cat to find it..... I will never use this firm again.

Booked a ticket for my 16 year old son to travel from Waterloo to Portsmouth. The ticket was for the 6pm fast train but I was advised that he would be allowed to travel on the 5pm fast train if he arrived early at Waterloo. He arrived early to find the 5pm train cancelled but was offered the option of the 5.30pm train which was a slower service but arrived at the same time into Portsmouth as the fast train at 6pm. He agreed but was told the cost was an extra £26. That's a stunning piece of customer care - cancel the train he was told he could get, charge him £26 to take a slower train, arrive at the same time as the 6pm train he already had a ticket for - whilst freeing up a seat on the 6pm train which SWR could then resell. He politely declined the earlier, slower, £26 "option" and sat in Waterloo station for over an hour to board the 6pm train he already had a ticket for.
SWR - your customer care is DIRE.

Choose tyres you want, at a great price, have them delivered to the fitter or garage of your choice & book the fitting time to suit yourself - perfect!

Company can only communicate with email & no dialog at all with a person. Followed booking instructions but packaged 4 wheels in 2 boxes rather than 4 boxes. System allows this to happen, packages collected and then held to ransom unless surcharge paid to have goods released. Could question why the extra cost when goods took up same space and weighed the same in transit - but mainly annoyed with the goods being ransomed for the surcharge. Did refer this concern to the company before leaving a review but it was clear that not one single toss was given.... I would NEVER book with this firm again

Excellent service recently from the AA. I called them out to fix a flat battery & they arrived within the hour, fixed the issue and no drama at all. Having been with RAC for years I switched to the AA following poor RAC service. Now paying less and getting much better service. Must also mention Brian the 'AA man' who was a lovely chap & very helpful.
Thank you AA!

Excellent customer service, 1 to 1 attention from staff that clearly know their products and a cuppa upon arrival - what's not to like. Lovely people to buy from and I would definitely recommend.

Good, reliable service & pleasure to deal with

Having been a client for many years I was surprised to get a letter stating I was in arrears and had incurred over £300 in charges. I asked why Castle water couldn't have called me to see if bills not arriving and was told that they don't make outbound calls. So - if you are not getting a bill for any reason whatsoever, they charge you for not receiving them and threaten to cut you off. The customer service team then delight in telling you this and speaking to you as if something they scraped from their shoe...
Non existent customer service, awful staff attitude to clients and it seems happy to rob the public - whilst dumping sewage into our lakes... The directors must be so proud - perhaps future leaders of the Post Office?

Just has replacement screen through Auto Glass and service was excellent. Quickest of the National firms to book, easiest booking service and the technician did a brilliant job. Night and day better than Auto glass who were the insurers default firm. If your insurer give you the option, or if booking direct - would recommend you go via Auto Windscreens.

Contacted Barclays for assistance with a payment taken in from an account that I didn't recognise. They couldn't have been less help. I tried the teletype service on the app - but gave up after 3 days of intermittent dialog which ended with the operator asking me again why I had contacted them... Tried the phone number but that resulted in the same amount of help - none - but slightly quicker and with a clear 'cant be bothered to help' attitude from the operator. Cant wait to leave this bank.....

Just booked accommodation for USA trip with the family via booking.com. Arrived at our accommodation in California to be told it wasn't available so had to take a smaller apartment with less beds - totally unfit for our needs. Contacted booking.com upon return and they couldn't be less interested. Zero customer service and advised me that they were only the agent so I should call the owners - who are now uncontactable. So, legalised mugging by booking.com! The accommodation is still being advertised on their site so clearly a scam. I will never use them again and warn anyone else to expect the same service if anything goes wrong with accommodation - so book direct as booking.com couldn't care less about their customers.....