Canada
Review of BANDOLIER
Buyer Beware! Their new cases offer zero quality. The strap feels like plastic and is half the size of the older versions of the crossbody strap. The entire case looks and feels very cheap except it’s not cheap. Customer service offered no help or solution and didn’t answer my questions. Super disappointed and I would never purchase from them again.
Review of Canada Life Financial Corporation
Horrible experience. Site hard to navigate. Customer service is abysmal. My experience was bad.
Review of BANDOLIER
Incredible customer service. Quick response to a matter that was concerning to me, and the team addressed it immediately and were very solution oriented, kind and so very helpful. Super great to deal with. I LOVE their phone cases as they are high quality and look and feel great too. Only phone case I have used for the last 7 years. I would never upgrade my phone without purchasing a Bandolier crossbody wallet phone case!
Review of Staples Canada
HORRIBLE EXPERIENCE.
No accountability. They don't answer their phones. they ignore you in store. they don't adhere to their committed delivery dates.
REALLY BAD EXPERIENCE.
Review of Canada Life Financial Corporation
The entire experience isn’t great. No value for the customer at all.
Review of OOFOS
Zero customer service. Interesting that their site works for purchases but not to respond to paying customers. It’s now been 7 business days and I still don’t have the shoes. Very frustrating experience. Horrible customer service.
Review of The Green Jungle beauty shop
Excellent customer service. Fixed a problem for me seamlessly and quickly.
Reply from The Green Jungle beauty shop
Hi Catherine,
We’re really happy to hear that our team was able to help and fix the issue quickly for you. It means a lot that you took the time to share this.
The Green Jungle beauty shop
Review of CIBC
HORRIBLE EXPERIENCE!!! Always with CIBC. Visa's don't work out of country. Can't access my account online. CIBC protects itself with out their disclaimers BUT they DO NOT CARE ABOUT the customer experience at all.
Super frustrating and I can't even access my own bank account!!!!
Review of Frank & Eileen
Loved the clothes until I washed my white Patrick top with other whites and the top came out streaked in pink. All the other clothes were fine, which means the fabric is inferior. At the price point of $350 Canadian this is unacceptable. Customer service was useless, unaccountable and frustrating. Will not be purchasing from them again.
Review of The New Archive
Beautiful clothing and amazing service. Highly recommend.
Review of END.
Horrible and extremely frustrating experience. Customer service is non existent. They don’t do what they promise. The entire experience has ensured I will never buy from them again. It appears they use AI instead of actual humans helping. Very bad experience.
Reply from END.
Hi Catherine,
Thank you for reaching out to us.
We're really sorry to hear that your experience didn’t go as expected. We’d love the chance to make things right, but unfortunately we haven’t received any order details or contact information to follow up directly. We’ve reached out to you via Trustpilot and hope to hear back soon so we can look into this further and resolve it for you. Your satisfaction means a lot to us, and we’re here to help however we can.
Kind Regards,
END.
Review of thefrankieshop.com
Horrible customer service. I was treated disrespectfully and hung up on. The associate at the Stanton Store had a very negative attitude and clearly didn’t want to help me. I was asking for help and didn’t want to do his job and support a customer. His attitude and lack of support ensures that I won’t be purchasing from the Frankie Shop again.
Reply from thefrankieshop.com
Dear Catherine,
Thank you for your feedback. We sincerely apologize for your experience and appreciate you taking the time to share with us. Your input is valuable and will help us improve our processes moving forward.
Sincerely,
The Frankie Shop Team
Review of thefrankieshop.com
Salespeople are horrible. They have bad attitudes, act entitled and aren’t helpful.
They must think it’s “cool” to act affected and be snooty, rude and unaccountable.
Horrible experience with the Stanton st store trying to buy something. It shouldn’t be hard to spend money but they make it horrible experience. Do better and hire people who actually like customers and want to help them!!!
The canned reply from them below speaks volumes. If they truly cared they would follow up instead of sending the pc loaded response. The salesperson was unwelcoming and disrespectful. He shouldn’t be dealing with customers when he doesn’t want to support or help them and only wants to argue with them and hang up on them too.
Reply from thefrankieshop.com
Dear Catherine,
We’re truly sorry to hear about your experience at our Stanton Street store. This is certainly not the level of service we strive to provide, and we sincerely apologize if you felt unwelcome or poorly assisted.
Your feedback is taken very seriously, and we will be sharing it with the store management team so this situation can be reviewed and addressed internally. Every customer should feel respected, supported, and comfortable when shopping with us.
We appreciate you taking the time to share your experience and hope we’ll have the opportunity to restore your confidence in The Frankie Shop in the future.
Review of & Other Stories
HORRIBLE NO CUSTOMER SERVICE
I've been trying to return an item for a week! I continue to get automated responses. NO ONE HELPS. I will NEVER buy from this site again. They make it easy to spend and IMPOSSIBLE to return. BUYER BEWARE!!
Review of myflufie.com
Don’t buy from this company. They ignore emails, requests and returns. Zero accountability and zero customer service too.
They can process your order and take your money but they can’t honour their return policy. They employ shameful and horrible business practices.
Review of Blissy
Ordered on Dec 5th - they didn’t ship til Dec 16, won’t arrive for Xmas…when I reached out they ignored my request and then were passive aggressive. Too many other silk companies out there that I will now purchase from. Their product rips at the seams too and always tears too. Inferior product and horrible customer service.
Review of myflufie.com
Horrible experience. Customer service is only reachable by email. They haven’t responded for two business days. They didn’t confirm my order but charged me and they didn’t deliver my boots. I purchased a second pair to ensure they arrive for Xmas but no one responds….I would never purchase again
Review of GOOD AMERICAN
Product didn’t look the way it did online. I was disappointed as I really loved it online. Returned it. Service was pretty good.
Reply from GOOD AMERICAN
Thank you for taking time to leave your review. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.
Review of Dyson
They use bots - zero custom service. They don’t help nor read emails to understand a customers experience. Instead of troubleshooting, they push and coerce you to buy/purchase a new overpriced and expensive machine. Their products do not last and are very overpriced. Zero support after you buy. Very disappointed, zero value and no recourse after you buy.
Review of Dyson US
Horrible experience. Feels like bots are answering my questions. Not knowledgable. They don’t read my emails. Not solution oriented. All they can do is push me to purchase a new overpriced blow dryer. They don’t care about my satisfaction or helping me. No value for the customer. Really bad and frustrating experience trying to get help.