BANDOLIER Reviews 

Buyer Beware! Their new cases offer zero quality. The strap feels like plastic and is half the size of the older versions of the crossbody strap. The entire case looks and feels very cheap except it’s not cheap. Customer service offered no help or solution and didn’t answer my questions. Super disappointed and I would never purchase from them again.

I’m extremely disappointed with my latest purchase. The case I’ve received is simply not up to the standard or aesthetic I’ve come to expect from their products. It looks extremely gaudy and, to be honest, rather cheap. I had to re-read the description to see whether the material was genuine leather, as it feels extremely hard and inflexible, like plastic. The chrome surround is also particularly brash and isn’t something I would have chosen had I realised how it looked in person.

I did send them this complaint on email, but they didn’t bother to respond. I will not be buying from them again.

I am a huge fan of Bandolier, with many of their cases and straps. I recently bought a charm wristlet, and one of the clasps broke. I contacted their customer service to ask for a replacement of the clasp, and within hours they responded stating that they would replace the entire wristlet. I am, as always, so impressed with this brand and their commitment to their customers.

My order was incorrect so I emailed Bandolier to cancel the order and then reordered the correct bag. Customer service was great! They walked me through everything and were very helpful and courteous. They even gave me a 10% discount to complete my new order. I highly recommend Bandolier for quality products and awesome customer service!

Excellent Customer service. I recently asked for a replacement for one of my accessories that was faulty and they were extremely efficient in their replies and action. The customer service team is amazing!

Outstanding Customer Service! ⭐⭐⭐⭐⭐

I am incredibly impressed with Bandolier’s customer service! After contacting them about an issue with one of my straps, they responded quickly and went above and beyond, sending me replacement strap.

Beautiful products and exceptional customer service. Bandolier truly stands behind its products and has definitely earned my loyalty. I will happily recommend them to friends and family!

I am impressed and very happy with the way customer service handled my messages, questions for a fitting issue. Very respectfully, they answered and helped me change my iphone17 case at no charge. No doubtful questions/requests, they did it professionally. Very pleased with such excellent experience!

I am a huge bandolier fan! HUGE! I have purchased 15 cases and pouches over the past 7 years. I love my bags. I have had them for 4 different phone sizes so I really do love them and great for travel. However…the gold chrome ones are AWFUL! They don’t even have a place to let you review them. I bought one and then returned it within a month was sent another one and within a month it was totally peeled too. I did not have any unusual things to make it peel just normal wear, which they claimed was the reason. Do NOT buy the chrome cases. Any of the other ones are fine but buyer beware they are worse than one star and there’s a reason they don’t let you review them on their site.

1 star for customer service. Unable to help and asks you to look into your order instead of using the information available to them. A company that charges over one hundred dollars for a phone case can afford a good customer service team they just don't care to. Spend your money somewhere else.

I placed an order and forgot to expedite it (I need it for an event Sunday) In a panic I placed a second order expedited and asked if they could combine the orders. Customer service got back to me when it was too late and asked ME if I could cancel my order not knowing if it had shipped or not (they should be able to see this)

I run a company. Customer service should be able to cancel orders, they should at least know if it's past the cancelation deadline, they should be able to communicate with shipping teams.

First thing I’d like to say is please make the new drops in both chrome & black bumpers. 90% of new drops are chrome but it doesn’t hold up. It chips & scratches with very light use. I have a lot of cases I switch out often so I use them very gently. I want to buy some of the new drops but can’t get myself to spend $100-$160 when I know the chrome will look really bad within a few days/weeks. I’ve been a loyal Bandolier customer for almost 7 years through many iPhone models. I’ve made dozens of purchases over the years & I’ve always been able to resell my old cases when upgrading my phone. I can honestly say they have the best customer service I’ve ever experienced. They’ve always been so good to me. All my requests have been honored but I’ve always been within the warranty period & conditions.

I was sent the wrong item shipped to the U.K. The order was placed on July 22 2026. It arrived with the wrong items on August 1.
Having immediately emailed and filled in their contact form I have STILL had no response.

Their customer service has gone above and beyond …. I love my bandolier !!!
Would highly recommend them….

Thank you! I'm very pleased with my order. It arrived on time and the quality is very nice!

I have been buying phone cases from Bandolier for over nine years. I used to buy exclusively from them because of the quality and the excellent craftsmanship.

However, my last several purchases have been a huge disappointment. What I could still tolerate are the outrageously long delivery times. This is only my assumption, but it seems they may now be having their products made in a country with cheap labor, and it takes time before the items reach them from abroad and are only then shipped to customers. In short, it seems obvious that they do not actually keep sufficient stock. Otherwise, delivery times of three weeks or more are very hard to explain reasonably.

Fine, that could still be tolerated, though only reluctantly. What cannot be excused, however, is the absolutely terrible quality of the cases.

For the first time ever, when my iPhone 17 Pro fell while in a Bandolier case, the camera lens cracked. The chrome parts of the case started wearing off after only a few days. The color does not hold and the case quickly starts looking shabby. The workmanship of the case itself is no longer of the same quality, and the material fades within a very short time, not after months, but after weeks!

I contacted their customer support because, after several purchases over the past few months, it has become clear that this is not a matter of one or two defective items, but a systemic problem. They replied that they would provide me with a discount for my next purchase. And then… nothing.

The company’s standards have gone sharply downhill. I highly doubt I will ever buy anything chrome-plated or any colored case from them again. Their approach is absolutely unacceptable, especially considering that their cases cost $150 and more.

A huge disappointment. The good old Bandolier is gone.

DISHONEST COMPANY AND RIP-OFF
I bought an airpod case which Bandolier described as for Airpods 3/4 because my phone settings said it was a Airpod3. HOWEVER, it did not fit the case at all. When I went to return it they charged a 15% "re-stocking" fee, did not refund the tax or shipping, and then charged me an additional $8 fee to return the money to my original method of payment. THEY CHARGED ME 35% of the price to return the item. That sounds like it's illegal.

I don’t get for myself often. I’m raising 2 grandchildren and taking care of my daughter that has mental illness and don’t have money to splurge. I went to order a set at bandolier and it showed that I ordered the set until after I paid the money. I wanted to warn people of this and I’m blocked from leaving a review on their website. They sent me the air pod case after I told them what happened now they seem to be ignoring me about the pouch. So I have been burnt and won’t buy from there again. Although the product is very nice it’s the misleading I don’t care for.

Great products, great style, great vibe.
Some product quality issues though that I wouldn’t expect given the price of the products. Customer service is excellent though : Quick answer, solution oriented and really listening to your painpoint.

I've made several purchases and loved all of them until my recent purchase (flowers on the case) where the flows have clearly worn off after less than a few months (past the return date)… sent several emails with no reply… how the heck do you get ahold of this company??? Expensive product… very disappointed with it and lack of service!

About 13 years ago I saw a woman with a Bandolier case at a Ben & Jerry's and practically accosted her! She didn't know what it was called, but I asked if I could look at it, saw the name, and immediately ordered one. My sister-in-law saw mine, she got one, and now I see lots of women in our small town wearing/using them. Ever since my first one, I've used Bandolier exclusively, so I thank you for a great product! 😊

I bought my first Bandolier March 2025 (the Mila). I have put the Mila through the wringer with travel and daily use, and it’s still in perfect condition. I just recently bought four more cases for myself and other family members because of the amazing experience and quality.

The cherry on top of the quality of the product is the customer service. The day after my purchase Bandolier offered a flash sale and offered AirPod cases. I reached out to them and they sent me the AirPod case as well