long waiting time to pick the car, expensive insurance
long waiting time to pick the car
a bit arrogant the sales assistant
very high insurance prices request
Reply from Klass Wagen Romania
Dear Customer,
Thank you for your feedback. We are sorry that we did not meet your expectations during your rental experience.
We would like to assure you that we always do our best to provide our customers with efficient and professional service. However, especially during the peak season, we cannot control the traffic conditions that may affect the transfer from the airport to our office and, consequently, the waiting time.
Regarding the rental options, our colleagues are trained to explain the available alternatives as clearly and professionally as possible, including the option to rent with a security deposit or with our local insurance coverage.
As for the insurance prices, these are influenced by several factors, including the benefits and coverage provided with our insurance products, as well as the 24/7 assistance we offer our customers throughout their rental, which is particularly important during the busy season.
If you feel that any of these aspects were not handled or respected appropriately during your rental, we invite you to contact us at customercare@klasswagen.com with a detailed description of the situation, along with your full name and reservation number, so that we can investigate the matter further.
We appreciate your feedback and will continue working to improve our service and provide a better experience for our customers.
Kind regards,
Klass Wagen Team