Item never arrived and gaslit and bullied by customer services
Do not buy from this company! I never received my item which were specially bought for my wedding day. They never sent me the official tracking information. I ordered from London and have purchased many items from France and even further (America and India) and have never had any issues. Custom duties
are supposed to be included in delivery costs or it should be explicitly told. I even paid extra to ensure the item arrived on time. Perhaps be worst part of this company is how they treated me. I have never felt more disrespected. They were extremely rude and gaslit me to make me feel like this was all my fault. I’m extremely upset and angry all amongst trying to plan a wedding.
EDIT: as you can see from the companies reply they continue to gaslight and blame me. The “email I replied to” was a separate shipping link that just said “in transit.” I received no official link until I asked for it when after checking every other day for said month my item had still not been received. No information about customs duties were provided and no notification via email or text was given to inform me that customs duties had to be paid. It is common practice in international deliveries for this to be included in shipping costs or at the very least to be notified via email or phone that additional charges (on top of the already additional charges I paid) are owed. If I had been notified I would’ve just paid it to receive the item and not have had to deal with all this stress. I hope users can see from the companies reply how they refuse to offer any support, help or even ownership. They continue to blame me. Also with regards to the “additional design” - it’s a CUSTOM shoe it’s supposed to be personalised. They are acting like they did some massive favour when it’s part of the service - if it was so much extra work they could and should have said no. Still after continuous back and forth they have not resent the shoe or given me a refund and now I remain out of pocket as well as out of a shoe that I had been asked to get and can’t deliver on on a special day. This wasn’t just an ordinary shoe it was supposed to be something special and meaningful and has now been completely destroyed by this company. And it’s not just the issue of the custom duties it’s the way they’ve handled the whole ordeal and continue to gaslight and blame me. A customer should be treated with respect and kindness, not how they have treated me
Reply from Sneakeaze Customs SKZ
Bonjour Dash, comme nous l'avons expliqué lors de nos derniers échanges la commande a été expédiée dans les délais même avec les modifications demandées sur le modèle de base.
Un mail contenant le lien de suivi est automatiquement envoyé lorsque la commande est expédiée, même si vous affirmez que vous ne l'avez pas reçu vous nous avez quand même répondu sur cet mail... de notre côté le travail a été fait correctement.
Si toutefois pendant plus d'un mois vous n'avez pas consulté le suivi de votre colis nous ne pouvons être tenu responsable.
Il est tout à fait normal que la nouvelle expédition soit payante.
Cordialement