Amazing bidding mechanics with a user friendly interface and trustworthy. It provides a notification and an email when someone outbids you. It has an option to set a max bet so you don’t have to w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a great experience buying from Catawiki. The necklace arrived safely, was exactly as shown in the photos, and has beautiful luster with very clean pearls. I also had it independently tested by a... See more
Good price , quality goods , safety , fast delivery , interface is easy to work , a well built platform working fine and easy in many aspects , reliable . I m gonna use it from now on
I have shopped quite a bit on Catawiki, there have only been 2 cases where I have not received the item I purchased, but buyer protection has stepped in and refunded the amount, which I am very sati... See more
Company details
Written by the company
Catawiki is the leading online marketplace to buy and sell special objects. Over 75,000 objects are offered in auction every week - each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and much more.
Written by the company
Contact info
Netherlands
- Catawiki.com/help
- catawiki.com
4.4
Excellent
138K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simple to use
Simple to use, great feedback on product, sellers and delivery. Everything is transparent and there aren't any hidden issues
July 23, 2026
Catawiki were great
Catawiki were great; they assisted us in a minor glitch and gave us constructive help, would highly recommend
July 23, 2026
Splendid service in every aspect.
Very clear and transparent during the bidding, and excellent follow-up for the payment and delivery. The Dealer did a great job in packing the items carefully and having these shipped and delivered very quickly. A wonderfull experience.
July 23, 2026
Bought my second item with the help of…
Bought my second item with the help of Catawiki. Would recomend.
July 23, 2026
Title: Update — Catawiki’s Own Words Confirm Buyers Can Refuse Delivery and Sellers Still Pay
Following up on my previous review of Order 103284909. Catawiki has now publicly replied here on Trustpilot acknowledging “conflicting information provided by our support team” — but the underlying issue remains unresolved, and I want to summarize it clearly for other sellers:
1. A buyer can simply refuse delivery, and the seller still bears full responsibility.
The parcel was marked “Refused/Rifiutato” by the carrier — an official, dated, signed document. Catawiki’s own support even confirmed in writing: “A parcel marked Refused/Rifiutato indicates the physical item was not accepted at the destination address during a delivery attempt.” Despite this direct admission that the buyer refused the delivery, Catawiki still refused to reimburse my shipping cost and processed a full refund to the buyer — with the payout deduction charged entirely to me.
2. Catawiki’s stated reasons, confirmed in writing: because Support was not notified while the delivery issue was in transit, and because I opted for manual shipping, Catawiki stated in its official email: “Catawiki does not deduct shipping fees from a refunded buyer post-cancellation, nor do we issue platform reimbursements for independent carrier fees.” Once a parcel is returned under manual shipping, “the sale is cancelled, and the buyer is refunded in full,” with the seller absorbing all shipping costs.
What Catawiki failed to acknowledge is that I did notify the buyer directly — repeatedly advising them to contact their local post office, since the parcel was already showing as arrived in-country and awaiting collection. Surely contacting the local postal service handling the actual delivery is far more effective and relevant than contacting Catawiki, who has no control over local
3. As a Private seller shipping from Singapore, Smart Shipping was never even an option. Per Catawiki’s own official policy, Smart Shipping for private sellers is restricted to shipments within the EU only. This left manual shipping as my only possible method — yet I was still held to the same financial risk as if a tracked-shipping alternative had been available, with zero protection when a buyer refuses delivery at their door.
If you’re a seller without access to Smart Shipping, please be aware: a buyer can refuse your parcel for any reason, and you will be the one who pays for it — in full — even with official carrier proof in hand. Private sellers based outside Europe should be especially cautious, as you will have no Smart Shipping option at all, and no protection if a buyer refuses your delivery.
July 22, 2026
Unprompted review
Great auction house!
The folks at Catawiki.com are very responsive to my message and have maintained a very secure auction site for many years now.
July 22, 2026
Plenty of options
Plenty of options, trust worthy sellers in the platform and buyer friendly
July 22, 2026
Catawiki a trustly experience
Catawiki provides an extremely trustworthy and enjoyable buying experience across a wide range of items. Their communication with customers is absolutely top-notch!
July 22, 2026
Account Suspended Without Reason
Today, I found that my store account had been suspended. I also received an email saying that unusual activity had been detected and that my account was suspended to protect it.
However, the only change I made was updating my payout method because my previous payout account is no longer used.
The email instructed me to contact the Customer Support team, but since my account has been suspended, I cannot access the Help Center to contact you. I have been trying to reach you and am very anxious.
This is extremely urgent because I have already shipped one order but have not been able to upload the tracking number. I also have two other shipped orders. Since my account is suspended, I cannot communicate with my customers or manage my orders.
Please restore my account and all of its functions as soon as possible. Please reply immediately after receiving this message and help me resolve this issue.
July 22, 2026
Unprompted review
Fast communicative and a great item
July 22, 2026
Trust and honesty The company has a policy to protect…
The company has a policy to protect both sellers and buyers , the fees of transactions are visible and clear , everything is about honesty .
Thank you
I am very happy with the watches I just bought .
Customers, be aware, it is addictive :)
July 22, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.