Mr. Kevin Gallacher

Extremely disappointed with Microsoft would be an understatement. As a paid up up member I would expect to at least be able to speak to a human to fix my problem. Indeed after several hours of continuous effort trying to get through I did manage to speak to Rhealyn D on Friday. She came on to my computer and I thought the problem was fixed. When I tried to access my emails today it failed and I have been working with CHATS for over 5 hours to resolve. Following all the instructions doing the work myself and in the end being informed they cannot help. I am a fully paid member and have subscribed for about 10 years up yet I now have no access to my emails on which I depend to make important communications. If there is an alternative solution to Microsoft use it. They are happy to take your money but when there is a problem it is impossible to speak to a human and resolve the matter and even when doing all the work oneself under guidance of CHATS there is still no resolution. My next call is to the FCA to report what can only be described as a fraudulent activity ! Dispicible and irresponsible and only hope the FCA can do something about this.

Good experience. Secured good number of client opportunities. Process works well with text alerts of new enquiries and opportunity to engage with the potential tenant via the portal where information is captured and retained to provide historic data. Clear guidance of Landlord requirements where documents can be uploaded to the portal. Services offered ensure all fundamentals are in place to ensure everything is covered.

A really disappointing experience! I had reason to return a product and on returning to the store found a long queue for returns!? When explaining the problem, Saf the manager, nodded as though understanding and agreeing with the explanation. Then denied there was a problem and denied the return! I called Customer Services whilst in store and was given a reference but no help, told to speak to the Regional Manager - Stuart Breeze but to obtain the number from management in store. The management in store would not provide the number.

Returned home made another complaint and was given another ref number and promised a call. I did receive a call from Neme who listened to the complaint, promised to investigate and call me back on Wednesday or Thursday to finalize matters. It is now the following Saturday and I have had no call. I called the number from which Neme called me and it was unreachable!

I will not make any further purchases from Currys, either in store, any store, or line ever again!!! A loss for Currys whom have many products I would buy and who have no real competition with walk in stores country wide, which we all prefer. I will now buy online from a provider I know I can trust and whom I know I will receive a customer service and product that is fit for purpose.

Clearly Currys aim is to have a monopoly in the market with their storefronts across the country but when they receive a legitimate return they simply deny any responsibility and refuse returns that would affect their current budget rather than be honest and refund or replace a faulty product rather than considering the bigger picture of customer loyalty and substantial revenues over a lifetime!! Currys will no longer receive my support / loyalty and that of my family for life, and this is over a product with a value of GBP 120.00!!!!

I have lost out on this occasion but the big loser is Currys as like any customer my loyalty and support would have continued for decades had I been extended an honest, polite and fair service!

Quick, easy process at a good price! :)

Very happy with the service. Thank you. :)