Khuthadzo Masindi

I recently purchased a cowork membership in Wimbledon. I registered and completed the documentation in person.

I was not happy with pricing and negotiated hard and was offered a price of £260. Sales rep sent me a link on the spot, filled in my card details and paid immediately.

Moments later after paying I found out the pricing excludes VAT. I asked the sales rep for a refund as this was not my budget. She acknowledged the confusion, apologised and sent me a screenshot of the web link. I signed up in person solely based on her representation. Really aggressive sales and not much care about anything else.

And oh they dont tell you the coffee in building is not free during the tour.

It’s nearly three weeks and I have not heard about my sneakers

Missed my flight due to very long queues and very unhelpful staff. Arrived to the airport an hour before for a local flight. Could not find anyone willing to help me check-in. Staff kept spending me from pillar to post until 30 mins later I eventually got sent to the manager who said I was too late. Gate was closed. Absolutely awful people!

I applied for Sky Broadband on 4 September Account number 624270176610. What has followed is a shocking tale of arrogance, incompetence, indifference and just plain lies at the worst level I have ever experienced. The moral of this story - do nor waste your time with Sky broadband.

1) When I placed order the sales person gave me an installation date of two weeks from the date of the order. Advised me that its likely to be even earlier.

2) Three days prior I got a cryptic message about a delay in my order and that an update will follow shortly. I proceeded to call Sky and was assured by the consultant that the installation was still on track at the set time. I checked the app and the sure the appointment was still there

3) I made sure I was home for the appointment but nobody showed up. No sms, no update, no calls -the app was still showing my appointment.

4) The Lies --> I called Sky to enquire and the consultant told me it was Open Reach and not Sky fault and was somehow routed to cancellation even though I didn't ask to cancel. The consultant at cancellation told me that they route people to cancellation if you sound unhappy.
After explaining that I was not cancelling - the consultant gave me a long story about the ins and outs of broadband:

In summary he said the only wiring that exists in my area is Open reach and that Open reach does not care as they have a monopoly and that Sky always tries their best but unfortunately they have to work with Open reach. And that if I call any other ISP I will be stuck because Open reach owns all the wiring.

I have recently learnt that other companies in the area do provide wiring so that was a lie.

5) Since the Open reach monopoly story I have proceeded to call Sky about twice each week. And the response I get is we are looking to get a response from open reach and will get back to you in 48 hours with an update. No one has ever come back with any updates. In fact nobody seems to know how to move this forward.

6) I have been tossed around and am now dealing with Order recovery team and the consultant in the recovery team promised to get to the bottom of things but as usual I have had to wait 48 hours to told to wait another 48 hours and then another as they try and get Open reach to connect me. Its starting to feel as if I am the first person in some village getting internet for the first time - nobody at Sky has a clue.

6) I lodged a complaint (about the arrogance and the indifference) reference number:1814804553 but when I try follow up I am told that complaints are only handled after the installation...so they are unfortunately not able to process it.

7) Every week I get call from the Sky welcome team congratulating me on my new installation and asking me if I want to upgrade and take up their welcome offer. But as my installation is not yet done I am unable to take them up. I then request that they wait and call me back after the installation but of course they call me again... for this they do not miss a beat.

8) I was promised compensation for lack of service and when I ask about how it works I'm told to wait for the installation.

9) I am incurring very high mobile data charges and are not able to work most of the time as I have no fibre. And by the way according to on of the consultants it can take months for Open reach to connect my apartment.

10) In case you were wandering I live in London, in a fully wired apartment block which is only a few years old!

Excellent store service.
Really felt valued as a customer.
Makes picking up a bike feel like buying a luxury car.

I got the dates mixed up and arrived to pick up my bike a day before - I got the bike in an hour and they still managed to give 5 star service.