Robert Marley

Hi Robert, we’re very sorry to hear about your experience with your smart meter and understand how frustrating it must be to have been waiting since June for this issue to be resolved.

We appreciate your feedback and agree that resolving issues promptly is an important part of providing a good service. We can confirm that your case is currently being escalated to our Appointments Team. We’ll be in touch as soon as this has been investigated. We’re sorry again for the inconvenience and appreciate your patience while we work to get this resolved for you. Thanks, Kirsty

Hello Robert Marley,

We are sorry to hear that your smart gas meter, installed on 22 June, never worked and that your numerous calls did not resolve the situation more quickly.

We fully understand your frustration, especially since a technician intervened on August 19 and indicated that a meter replacement was necessary. We also regret the announced deadline for the next intervention.

We would like to review your file in order to understand what is currently blocking the replacement and, above all, to see if a solution can be provided more quickly.

I invite you to write to us at supportsocial@edf.fr indicating your contact details, the elements related to your request as well as your username and the platform on which you shared your opinion.
We will be able to find your situation more easily and provide you with the appropriate support.

Emmanuelle, your EDF advisor

Hi Robert, thank you for taking the time to leave those comments. I am so sorry for the issues you have faced in getting the meter commissioned. After looking into this I can see this is due to a technical issue which is due to be resolved on the 18th August. We have scheduled a call back with an agent in the team who manages your account. Thanks, Danielle