Un service que l'on retrouve plus en France . Service normal il y a environ 10 ans mais devenu EXCEPTIONNEL. C'est peu dire de l'état de la France actuellement.
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I have been assisted in English..very patiently, friendly and effective to get a new energy contract for my gite en France!
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Very friendly and efficient advisor who helped me in English as I’m still learning French
Company replied
These guys are amazing. Their 'English Language" helpline is invaluable, professional and VERY efficient. I wish all customer service helplines in the UK were like these guys! Thank you EDF.
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Company details
Written by the company
EDF, votre fournisseur d'économies. Electricité, gaz, services, déménagement : découvrez notre offre complète adaptée à vos besoins. Avec en plus, tous nos conseils et solutions pour faire des économies.
Contact info
4 rue floréal, 75017, Paris, France
- 3404
- supportsocial@edf.fr
- edf.fr
4.7
Excellent
58K reviews
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Un service que l'on retrouve plus en…
Un service que l'on retrouve plus en France . Service normal il y a environ 10 ans mais devenu EXCEPTIONNEL. C'est peu dire de l'état de la France actuellement.
September 3, 2026
Reply from EDF France - clients particuliers
Bonjour M JEAN FRANCOIS J,
Merci infiniment pour ce très beau retour !
Je suis particulièrement touchée de savoir que vous considérez aujourd’hui la qualité de notre accompagnement comme exceptionnelle. C’est une belle reconnaissance du travail et de l’attention que nos équipes portent à chaque échange.
Merci pour votre confiance et pour ce témoignage qui fait vraiment plaisir à lire !
Je vous souhaite une excellente journée.
Marie, votre conseillère EDF
Very friendly and efficient advisor who…
Very friendly and efficient advisor who helped me in English as I’m still learning French
September 4, 2026
Reply from EDF France - clients particuliers
Hello Nolubabalo and Manku,
I am delighted that your experience with our services went well.
Don’t hesitate to let others know!
See you very soon!
Adrian, your EDF advisor.
Excellent assistence
I have been assisted in English..very patiently, friendly and effective to get a new energy contract for my gite en France!
September 4, 2026
Reply from EDF France - clients particuliers
Hello Jan Ruud,
I am delighted that our services have lived up to your expectations and thank you for your positive feedback.
Your satisfaction remains our priority.
Don’t hesitate to let others know!
See you very soon!
Adrian, your EDF advisor.
Account No A-F153FB7C
Account No A-F153FB7C, England.
New Smart gas meter fitted 22 June 2026. Has never worked. Numerous telephone calls to no avail. Engineer came 19 August 2026. He said we needed a new meter and he reported this. After more phone calls EDF sent a text saying it would be reviewed again on 1 October 2026. This problem does not need reviewing, the meter needs replacing now.
June 22, 2026
Unprompted review
Reply from EDF France - clients particuliers
Hello Robert Marley,
We are sorry to hear that your smart gas meter, installed on 22 June, never worked and that your numerous calls did not resolve the situation more quickly.
We fully understand your frustration, especially since a technician intervened on August 19 and indicated that a meter replacement was necessary. We also regret the announced deadline for the next intervention.
We would like to review your file in order to understand what is currently blocking the replacement and, above all, to see if a solution can be provided more quickly.
I invite you to write to us at supportsocial@edf.fr indicating your contact details, the elements related to your request as well as your username and the platform on which you shared your opinion.
We will be able to find your situation more easily and provide you with the appropriate support.
Emmanuelle, your EDF advisor
Very professional and provided clear…
Very professional and provided clear guidance and recommendation to select the best option for my need.
September 1, 2026
Reply from EDF France - clients particuliers
Hello Hasan,
I am delighted to read that you appreciated the professionalism and clarity of our team’s advice to help you make your choice.
Your satisfaction is our priority.
Thank you for your kind comment.
Tâm, your EDF advisor
its helping so much for our concern and…
its helping so much for our concern and the lady who assist me is so kind and nice
August 28, 2026
Reply from EDF France - clients particuliers
Hello Jaysen,
Thank you so much for your kind feedback! 😊 We’re delighted to hear that we could help and that you appreciated the assistance.
Mary, votre conseillère EDF
Reply from EDF France - clients particuliers
Bonjour Didi,
Je vous remercie pour votre commentaire positif.
Maddy, votre conseillère EDF
Reply from EDF France - clients particuliers
Hello and thank you for your feedback 😊
I’m delighted to know that you were satisfied with the quality of our service.
We always strive to provide attentive and tailored support to meet your needs.
Thank you for your trust.
Marie-Hélène, your EDF advisor
Very helpful.
August 25, 2026
Reply from EDF France - clients particuliers
Hello Anthony,
I am delighted that my colleague was able to assist you as best as possible in processing your request.
Your satisfaction is our priority!
Don’t hesitate to let others know!
See you very soon!
Adrian, your EDF advisor.
Reply from EDF France - clients particuliers
Bonjour Beysen,
Je suis ravi que notre service client réponde à vos attentes !
Votre satisfaction reste notre priorité !
N’hésitez pas à le faire savoir autour de vous !
À très bientôt !
Adrian, votre conseiller EDF.
Very helpful and friendly advisor
Very helpful and friendly advisor. Quick connection time
August 19, 2026
Reply from EDF France - clients particuliers
Hello Alison,
Thank you for your feedback.
I’m delighted to hear that you were quickly put in touch with an adviser who was both helpful and friendly. A prompt and pleasant first point of contact helps to make the process easier right from the start.
We appreciate your feedback, and it encourages our teams to maintain this high standard of customer service.
Kind regards,
Judith, your EDF adviser
Reply from EDF France - clients particuliers
Bonjour Mustapha,
Merci pour cette appréciation.
Je suis heureuse de savoir que vous avez trouvé notre service impeccable. Votre satisfaction est une belle reconnaissance du travail de nos équipes au quotidien.
Merci pour votre confiance et pour ce retour qui nous fait très plaisir.
Avec mes salutations sincères,
Judith, votre conseillère EDF
Responded quickly, helpful and professional
I had to contact EDF France in writing, sending requests and documentation from the UK on behalf of my elderly mother who lives in France. EDF responded quickly and Emilie the advisor was very helpful, friendly , professional and provided the solution I needed.
August 19, 2026
Reply from EDF France - clients particuliers
Hello Farida,
Thank you for this detailed and heartfelt testimonial.
I am delighted to hear that Émilie was able to provide you with effective support remotely, offering prompt responses and a solution tailored to your situation. Her willingness to listen, her availability and her professionalism clearly helped to make your interactions smoother, despite the distance.
Your feedback is a wonderful testament to the quality of her support and the care she takes with every enquiry.
With my best regards,
Judith, your EDF adviser
Reply from EDF France - clients particuliers
Hello Gerry Donoghue,
Thank you for taking the time to share your experience.
I am sorry to hear that you encountered difficulties making your payment. I understand how frustrating it can be when you wish to settle your bill but are unable to complete the payment.
To review your situation and check the payment options available to you, please contact us at supportsocial@edf.fr, providing your contact details and contract reference.
We will then be able to review your case and provide you with the appropriate information.
I wish you an excellent day.
Marie, your EDF advisor
Reply from EDF France - clients particuliers
Bonjour,
Je vous remercie d’avoir pris le temps de partager votre appréciation et de nous avoir attribué 4 étoiles.
Je suis heureuse de savoir que vous avez apprécié l’attention portée par nos conseillères lors de vos échanges. Cette écoute attentive est essentielle pour répondre au mieux aux demandes de nos clients.
Votre retour est précieux et nous encourage à poursuivre nos efforts pour vous offrir une expérience toujours plus satisfaisante.
Avec mes salutations sincères,
Judith, votre conseillère EDF
Reply from EDF France - clients particuliers
Hello Susan and thank you for your feedback 😊
I’m delighted that you found the support helpful and that your experience met your expectations.
Your feedback is greatly appreciated and encourages us to keep providing a high-quality service.
Thank you for your trust.
Marie-Hélène, your EDF advisor
Reply from EDF France - clients particuliers
Hello Geert Simons and thank you for your feedback 😊
I’m delighted that you found our advisor helpful and that the information provided met your needs.
We’re committed to making every interaction as clear and useful as possible.
Thank you for your trust.
Marie-Hélène, your EDF advisor
Reply from EDF France - clients particuliers
Hello Lynne,
I am delighted that our customer service meets your expectations!
Your satisfaction remains our priority!
Don’t hesitate to let others know!
See you very soon!
Adrian, your EDF advisor.
The English customer service line was…
The English customer service line was exceptional!
August 10, 2026
Reply from EDF France - clients particuliers
Hello,
Thank you for taking the time to share your feedback.
I am delighted to hear that you particularly appreciated the quality of our customer service in English. Your feedback is a wonderful endorsement of the professionalism and quality of the interactions with our teams.
Thank you for this feedback, which encourages us to continue our efforts to maintain this high standard of service.
Yours faithfully,
Judith, your EDF adviser
Reply from EDF France - clients particuliers
Bonjour david BEYNON,
Je vous remercie sincèrement pour votre retour.
Je suis ravie d’apprendre que vous avez apprécié la qualité de notre service ainsi que l’aide apportée par notre conseiller.
Votre satisfaction est une belle reconnaissance pour nos équipes.
Je vous souhaite une excellente journée.
Marie, votre conseillère EDF
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