Oliver George

Never had any issues sending or receiving parcels with Hermes / Evri.

Appalling way to run a business. Ordered a 3080 card nearly two months ago, no response, no apologies, no explanations......nothing. Terrible treatment of customers and I advise anyone who is thinking about buying their products to stay well clear. Should have gone for the Founders Edition. :(

Wish I had read this other review first. Totally the same experience. Ordered the full jib package, couldn't wait for it to get here. Loads of UK stock according to the website. Then had a BS email saying my address couldn't be verified. What a load of old tosh......everything else gets here that I order. Then totally ignore my requests for an update or refund. Load of crap. I would avoid at all costs if your thinking of buying from these guys.
EDIT - I take it back. Maybe my patience is not what it was, but the guys at SA responded to my complaints pretty much as soon as they were made. The guys came through without hesitation and made it happen. Apologies for the rant guys and I'm loving my jib package. I'll add some meditation to my routine as it looks like I need to chill out a bit.

Probably not the drastic results shown within their own advertisement, but results none the less. Noticeable increase in whiteness at the end of the 6 day period. Take in to account that everyone's teeth are different and will not work in the same fashion from one person to the next. Bought an additional kit for my wife based on the success of my purchase and she witnessed better progression than myself. Worth a punt if your curious.

Horrendous customer service. Ordered some items for the wife using their Klarna option. When everything hit the fan, neither Surfdome or Klarna wanted to help, both sending me back in the direction of the other and not willing to take any accountability for the error. Customer service is appalling and that's a shame because they have some great stuff on the site and I would loved to have been a loyal customer, but after this performance, I have to say I will be shopping elsewhere. Ended up just ordering all the stuff again, missing out on an item as it went out of stock as I was waiting for them to sort my original order out.

What should be a great concept has possibly the worst customer service I have ever experienced. Questions answered with questions, attitude and rudeness, agents appear to be working from scripts rather than knowledge of the product and how it works. If all goes well for your transaction then great, if you encounter problems, then good luck. For those reasons alone, I would recommend people to steer clear.