John Twist

After reading the great reviews I reached out to Simreality to see if I could save money bundling H4R, Hotas kit and seat together. Theo responded with an attractive offer so I agreed.
After a few days, there is a problem getting a seat so Theo contacted me to offer the bigger seat and he would pay the difference, which sounded generous so I agreed to that too. I stayed home on the agreed delivery day (a Thursday) nobody came. Two boxes arrived next day (Friday) on a pallet, had the driver been 5 minutes earlier I wouldn't have been home.
Unpacking the pallet in the street, I find there's no seat but it's been ordered and should be here soon. On the following Tuesday I get an email to say the supplier only has the seat in red, would I be happy with that? I prefer black so chose to wait. In total the order was placed 25th July and the seat arrived on 24th August. A few relatively minor hiccups but great comms and the H4R is awesome. Just a warning to others, if you have Virpil Hotas, collective or switch panels, the £99 Hotas kit is awful, none of the holes in the kit aligned. Also the bolts had countersunk heads while none of the holes are countersunk, so the bolts stick up slightly.

I have been trading on ebay for over 20 years mostly with honest decent folks. Just a few minor issues in all of that time, until now When I run into thore2820.
He paid for my Pimax crystal light vr goggles which were in good used condition.
After he received them he raised a return request claiming dirt, odour, undisclosed scratches on the lenses and a pale image quality, none of which was true but I paid for a return label anyway. When I got them back there was no dirt, odour or scratches,
however there were now 3 cracks in the plastic faceplate where he has removed it.
The image quality is not pale but ruined by a black pea sized spot in the centre of vision. It is obvious that he exchanged parts in order to fix his own goggles. I reported this buyer to the national cyber
fraud unit and also to ebay. They rewarded his crime and left me with a pair of ruined worthless goggles.

All fine until you want to cancel.
I tried to use their online form but found myself in a loop with nowhere to go except to 'Confirm' the level of cover. Why do they make it so hard to leave? I only realised because I checked my bank account and noticed that they took my money anyway and now expect me to pay a £25 cancellation fee.

Thank you for the reply, you should know that the online webchat also lead me round in circles. I eventually contacted a number provided by Google AI to another automated system which, was also unhelpful until it put me through to a very nice lady who sorted things for me (thank you to her) but come on folks, it really shouldn't be this hard.

Superb quality, Website was easy to navigate, great descriptions and pictures of the various flight controller. My fist buy was the rudder pedals a couple of years ago next was the Collective - TCS plus base with dual SF grip. Then a Panel No 1. Most recently I bought a bundled 1 x VPC WarBRD-D Base, 1 x VPC ALPHA-R Prime Grip and 1 x VPC CDT-VMAX Throttle. All have been expensive but worth the money for the high quality and reliability. The software is quite complex but there are some excellent Youtube videos to guide you through it. The only problems I've had is that collectively they don't seem to like sharing USB hubs.

I bought the large pan (£190) in April 2025, so been using it for around 6 months. It arrived beautifully boxed and really looked the part. I followed the preparation instructions but have had awful results. I eat a cooked breakfast most days and like my eggs sunny side up, fat chance with this pan, they were pretty much always scrambled by the time I prized them free, just about everything I use it for sticks to it. I've ended up buying a far cheaper non-stick pan for my eggs. For the money I expected WAY better.
I gave it a generous 2 stars because it seems to clean easily once the burned bits have soaked for an hour.

Cheaper than other sellers but service was first class, got my item in about 36 hours. Works beautifully - love it thank you!
Wish I'd known about the need for a power supply which isn't included though.

Quick delivery in spite of Christmas period and strike actions by mail and rail. Item works great, just what I expected from the reviews. Great comms with tracking details included.
Happy shopper, thank you.

I didn't have the same problems as others seem to have. Easy to post, drag and drop pictures and ads were approved in an hour or so, sometimes less. The BIG problem for me has been the sheer volume of time wasters. Almost every ad seems to invite them. They are ruining a great idea, The site would do well to have a simple reporting system so that regular offenders can be blocked.

Food has always been piping hot, well cooked, delicious and also fast delivery most of the time, depends what time you order I suppose. Prices are fair and comparable to other local takeaways.

Excellent set up with online videos, loads of useful, easy to follow informative stuff. You can dip in and out of the modules (mostly videos) to suit your own pace. The final exam is exactly the same format as the mock exams, so if you pass a few of those, you're well prepared.

Ordered a mini greenhouse 23 May 2020.
Received an order confirmation - item to be delivered on 23rd June (a month wait, but it looked great). 19th June ordered cancelled by them. My money was refunded on the same day, so at least I'm not chasing that. Wish I'd read the reviews first!

Expensive (for me) order over £1000 with next day delivery. I make the payment via Paypal and supply my moblie number in case there's any problems. Tracking soon shows my shipment is dispatched for next day delivery.
Stayed home all next day waiting, checked online tracking which shows that my shipment has been held since midday awaiting correct address? What???? No one rang the number I supplied.
When I check the address, Gear4music has missed the house number off! Couriers online chat eventually refers me back to Gear4music for help, which I do right away.
After listening to a several minutes of options and ads someone finally answers, when I tell him they missed the number from my address he immediately replies "Well you ordered it mate". True but I ordered it via PayPal who gave them the same address (including the house number) that I used for several years. He now rings the courier while I listen to music. - "They'll deliver it tomorrow mate". Great, thanks but at the same time grrrrr.
It's a simple mistake but costs me a whole day and a chunk of the next one too, not to mention the above hoops I had to jump through. Very sloppy. Shipment was actually delivered just after 1pm, so another half day lost – no apology from Gear4music, courier did apologise but it wasn't his fault! The equipment is lovely but that's not down to them, all they had to do was take my money and get it to me.

Their response below is quite irritating, I've been with Paypal for over 20 years, and at the same address for 40 years, my house number has always been there!!

Ok when you're buying but absolutely useless customer service if you have a problem, no response to emails, no one answers the phone.
NOT a UK company either, your order comes from USA.

All in all a very long (58 days)and disappointing experience, starting 6th June and ending 3rd of August.
here's the story.

After trawling through numerous online reviews I contacted Droneworx (DJI approved) with details of my drone
problems - broken undercarriage on a DJI Phantom 4 pro.
They arranged collection by DPD on Tuesday 5th June and it was collected at about 10pm.
Wednesday 6th June at 10.38. The P4P was signed for at Droneworx.
I'd arranged for the 24hr express service they offer so was a bit disappointed to hear nothing until I received
the estimate on 7th at 16.35 - new undercarriage, upper and lower shell (legs screws had ripped out of the screw holes),
£235.99p - includes postage, initial inspection, and testing. I paid this by 16.50 the same day.
There was no charge for the 24 hour express service on the estimate so I'm not sure what happened to that.
I just let things run their course. I heard nothing from Droneworx at all for the next 13 days so I emailed
(20th June)asking for an update. They replied the same day apologising and saying they were still waiting for
delivery of the undercarriage from DJI. I had no idea until now that the parts weren't available for my P4P.
The 22nd came and went with nothing heard, so much for the 6 - 12 working days turn round (stated on their website)
and that doesn't count Saturdays when they're open. 23rd June - 3rd July, nothing! So I emailed 3rd July asking for
another update, they replied within a couple of hours - apologising again, they're STILL waiting for the landing gear from DJI.
4th July I Bought myself a Mavic pro Platinum bundle today - not from Droneworx though.
10th July, I receive an email to say the undercarriage has arrived and my P4P will be repaired today.
Later that day I receive an email to say my drone is on the way back (UKmail tracking number included).
Wed 11th July UKmail tracking shows message "Sorry but your package has been delayed, please contact the sender".
Emailed Droneworx who rang me a little later blaming the courier and told me it should be with me by Friday (13th July).
On Friday I receive an email saying the drone has been sent - tracking number included. When I check the
tracking number it gives an expected delivery date of Monday 16th, so I don't even get the 24 hour delivery that I paid for.
16 July Received my P4P today, upper shell NOT replaced and lower shell NOT replaced, so they reaffixed the new legs to the
damaged lower shell!! Also some sticky residue on the top of the upper shell.
Emailed Droneworx and they rang me back withing about 15 minutes. After a brief conversation with Edward (he seemed genuine and sincere)
I agreed to return it, at their expense, for the repairs to be completed properly.
July 18th P4P signed for at Droneworx.
July 31st emailed for an update. Reply sent early on 1st August apologising and saying they would 'endeavour' to complete the job today
or tomorrow and have it shipped back as quickly as possible. Delay due to the large number of damaged drones during the nice
weather (which I have now missed) coming in for repair.
August 2nd. received P4P back today looking shiny and new and a set of props as a good will gesture.
August 3rd test flew for a few mins, I get a warning message "Downward sensing not working, land immediately fly with caution"
Suddenly at about 60ft or so the P4P fell out of the sky, 23% battery remaining.
Smashed undercarriage, gimbal/camera completely severed. Aircraft no longer starts up. Heartbroken! Sending it to DJI this time!

Spent £2000 with this company, the Phantom 4 pro bundle was delivered with extra batteries, backpack, DJI goggles and battery multicharger. All ok so far (hence the two stars). After flying for several months I had problems with video artifacts and freezes, compass calibration locking at 50% complete and the goggles reset the P4P video from 4K to 1080p and I couldn't get it back to 4K when using my iPAD. Contacted them on 4 occasions, no reply, no one answers the phone and on Facebook they messaged back saying someone would contact me ASAP, no one ever did.
Awful customer service and I had to send the P4P off privately to have it repaired - not cheap!!
An expensive lesson but I hope I save someone from making the same mistake, they are cheaper but now I know the reason!