SA J

Very disappointing experience with Joybuy's customer support and TV wall-mount installation service.

My original complaint was raised on **13 June**, and since then I've been stuck in an endless cycle of conversations with customer support. Every time I'm promised that the issue has been escalated and that a team will contact me or visit to resolve it—but nothing has happened. It's been weeks with no meaningful action.

The original installation itself was unacceptable. The installers arrived without the proper tools required for the job, causing unnecessary delays. I had to arrange professional-grade tools myself, and even my neighbour had to step in to explain how to drill and use the equipment correctly.

To make matters worse, the installers gave poor placement advice, resulting in the TV being mounted over a decorative wall panel and left visibly tilted. The installation also feels unstable—moving the TV even slightly to the left or right makes it seem like it could fall.

This is a serious safety hazard, especially with a toddler in the house. Despite raising these concerns during the installation, the team refused to reposition or reinstall the TV. Instead, they told me to fix it myself or contact customer support for another appointment.

Unfortunately, customer support has been just as disappointing. Since 13 June, I've received repeated assurances that the matter is being handled, yet no technician has been sent and no resolution has been provided.

Poor workmanship, poor communication, and poor after-sales service. I expected much better.

I was at home during a ‘missed delivery attempt’. No one rang the bell or tried to knock!

They supposedly dropped it at the neighbours, but their lights were off and no one was home! When i finally managed to get to talk to them, they said they didn’t receive any package and during that time no one was home !

-update the complaint form is not functioning. A technical error message is showing & no other way to contact GLS

We received our 2023 model Y 10days ago.. It seemed that the company rushed so much in their production numbers that they neglect the Quality.

We found out few system faults with the machine, not to mention scratches upon pick up. Way to destroy owning a new vehicle experience. I think a used x brand would probably have been more satisfactory .. ( imo the design is rather plain and we are “scammed” to purchase add-on accessories if we want to make it more user friendly)

Anyway we will proceed to open a ticket but that’s not something you want to deal in year 1.

Ordered as a gift - Loved the quality and speed of delivery!

I lost 2 packages in the same day because the delivery personnels replaced them in wrong mail boxes 🤷‍♀️

There is no efficient English customer support in France to quickly help. Instead i have to wait another week before the investigation can begin (based on auto generated translated email text).

To note: I paid additional fees to the product providers to have expedited shipping 🤦‍♀️

I made an order online. was marked as delivered in mailbox but my mailbox was empty.

Contracted the customer support and they were so rude because they expect everyone to speak French! They kept repeating we don’t speak english and did not connect me to a person that does!

How ridiculous can you be as an international company 😅 don’t you expect foreign expats living in France to buy your products ??

Edit:

If you did receive a response by email etc. there is no proactive notification to alert you and direct to link !

You need to to login on website, go to account and see “request assistance” and other order details such as receipts and payments.

Product arrived on time and custom fees were cleared without the need to pay.

Always risky and cautious when it comes to delivery from amazon.co.uk to Ireland

I have not received 30% of the orders made due to incorrect drop at different addresses or neighbours!

It is such a hassle having to call customer service line, explain then wait more days until resolved.

What is the point of prime service?

Did not arrive on appointed day but it was easily rescheduled and communicated. Flowers looked fresh and colors vibrant!

However wrapping paper and bouquet organisation could have been done better ..

Real deal.. Excellent condition as described and fast delivery as promised. Would buy again!

(Note:
There are different conditions available and extra charge for express shipping

It doesn’t come in the original box. There is however a compatible charging wire included. Remaining accessories should be bought separately)

Less than a star. I would not have chosen this company if i knew! Ordered a product from Miscota.ie and still waiting over a month past the delivery due date. No answers to emails no apologies no updates received from anyone.

(Update: i did eventually receive a refund)